Please fix all the bugs!!!
The app has gotten so bad since the last couple iPhone updates. Please fix it, I used to use the app consistently but now it’s almost impossible. I have to now consistently use my desktop which is not always convenient. I’ve been a loyal customer for years but I’m truly finding myself very disappointed in your product currently. I hope things get better soon. Or I may have to start looking for other options.
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This is for the App
I’m generally pleased with MassageBook’s software as a desktop tool. The app for the phone is pretty bad, though, if you are using a phone. It might work on a tablet, but they didn’t design it for use on a smaller screen (it’s an APP, guys! Make it work on a smaller screen!!) I have tremendous difficulty managing my schedule unless I’m on a computer. Pop-ups don’t fit, the screen won’t scroll, sometimes the pop-up for time will just glitch and not allow me to pick a time and I have to back all the way out and got back in to get it to work.
It’s still better than Vagaro (always down) and Booker doesn’t have soap notes, so I’ll stick with it. But it’s been a learning curve to figure out what I can and cannot do on the app.
ALSO, I wish it was possible to reconfigure a personal account into a business account so that you don’t loose all your client ratings.
And I’m not super thrilled about how the intake forms are now switched out to a totally different page instead of being accessible in the client file on MassageBook.
It’s still better than Vagaro (always down) and Booker doesn’t have soap notes, so I’ll stick with it. But it’s been a learning curve to figure out what I can and cannot do on the app.
ALSO, I wish it was possible to reconfigure a personal account into a business account so that you don’t loose all your client ratings.
And I’m not super thrilled about how the intake forms are now switched out to a totally different page instead of being accessible in the client file on MassageBook.
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Crappy app
This app and online version of this app are the pits. Always glitchy. Clients cannot upload intake forms so I can’t see info before appts. I don’t want to go through the trouble however of attempting to use a different service as all my clients intakes and notes in particular (the ones they were able to submit) I would have to download individually and is just not worth my time. Clients also on occasion cannot always book online and have to turn to me to book them in. Just crap .
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Since The Last Two iPhone Updates, It’s Been Very Glitchy.
This app was working well enough for me until the last two iPhone updates, then it went completely haywire. The date bar on the schedule does not stay in place above the appointments, moves over appointments when scrolling on the date selected, and disappears completely when scrolling through the weekly appointments. It also loses connection when checking out clients on Square. That has become very annoying.
I have had to go back to the desktop version to book appointments and then use the app to checkout clients on Square, which isn’t terrible to deal with, but is very time consuming.
I hope this glitch gets fixed soon.
I have had to go back to the desktop version to book appointments and then use the app to checkout clients on Square, which isn’t terrible to deal with, but is very time consuming.
I hope this glitch gets fixed soon.
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So many problems…
The setup is so easy and it’s easy to use. But then there are the problems of, it won’t load intake forms for me to look at, it sends intake forms every time someone books even though it’s not set that way. It doubles my patients names so when I go to book there are two of them. The drop down bars don’t work it will put the wrong birthdate in and then you can’t change it. When you try to book and change the date the whole thing freaks out and will start to speed through the months and end up 3 months later on a random date. You’ll be halfway through filling something out and then it decides it needs to reload and then you’ve lost everything you just did. I’m currently looking for another program to use.
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