Very week updates worts ra
How many updates need for this app… every week you are updating and even cont provide a clear app.
1 Often exiting automatically.
2. Cont select items
3. No clear bill details
1 Often exiting automatically.
2. Cont select items
3. No clear bill details
Response from developer
Hi Mano, we truly regret the trouble caused due to the app crash/update error. Please share your details at mail@grtjewels.com or reach us at 7358251515 for a quick resolution. – Team GRT Jewellers
This app is not accessible For The Blind, who they are using the app with screen readers
As I said about this app is not accessible, I am using iPhone 17 Pro Max with VoiceOver screen reader, and while selecting the branch, it is not accessible. I am unable to select the branch for adding my purchase plan.
It is asking me to update the app, but there is no update available in the App Store
It is asking me to update the app, but there is no update available in the App Store
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Worst app - payment issue
Every time I try to make a monthly installment payment, the app throws an error at the payment type selection screen. Despite the error, the system marks the payment as “in progress” or “awaiting confirmation,” even though no payment has been completed. As a result, I'm unable to retry the payment and have to wait up to 7 working days for the system to reset. This causes unnecessary delays and inconvenience.
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Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
This app doesn’t work in uk
App is useless it never works in uk. It just shows a blank. How will the people outside india would access this?. Why should we pay for some vpn to access this app. Not a friendly app
App issue
Unsatisfactory in using the app .. the old one is very easy to use and user friendly… the updated one is not at all allowing to make a payment for the scheme it always shows error near payment gateway page which is very disappointed.. i want to pay in the start of the month but till now im facing the same issue.. every month we cant keep on going to store to jus make an scheme payment…
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Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
Scam - Don’t trust this online shopping
I am a regular customer of GRT, I really loved their collections and quality. But this online ordering seems like a scam, i ordered a coin week back, they sent the order with a non standard courier called BVC eship which I never heard before. This courier sends a fake message like I rescheduled the delivery, which I didn’t. Their customer service is useless, whenever i call, they always say wait for couple of days. I ordered online and been in consistent panic for last few days. Not sure if i will get the order or i have to fight through. Please don’t use this online anymore.
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Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
Worst UI
The previous UI was absolutely fine and I don’t know why they changed it recently. Ever since then it’s a struggle to make an online payment for the schemes. Before I select a particular payment gateway and proceed with payment it’s shows an error and blocks the payment. And the I will have to wait until I get an email saying that payment has failed and again proceed with payment. It’s so irritating to keep doing this every month since that new update. There are other portals which allows you to make a payment immediately when the payment has not even proceeded yet. Here, I have to wait for so long. I totally regret having chosen the online payment for schemes.
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Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
Not very user friendly
Its testing my patience everytime when i try to pay from this app it giving me some error and when i retry again . Pay now option will be disabled and we need to wait for long time to try next session. This is lot of time consuming. From yesterday onwards i m trying to pay my due still i couldn’t
Doesn’t qualify to be an App
When you can’t provide a good customer friendly service why to have the App.
Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
Payment issue
When ever try to pay 11months scheme payment it doesnt allow to go to UPI or netbanking or any source rather it shows an error and asks to wait 30mins to recover . Missed to pay when gold price is very low when this online payment is irritating
Please fix this issue quickly
Worst
Please fix this issue quickly
Worst
Payment isn’t working for scheme
Looks like some recent update cracked the working scheme plan payment through the app. It was fine and all of a sudden, faced issue and being told it’s a known issue and won’t work for ios users. There were no communication or broadcast regarding the same. Worst!
We can pay via website or via in person as of now since this app is having issues.
We can pay via website or via in person as of now since this app is having issues.
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Tracking details
Provide tracking details within the app. It’s easy to track the orders. Now we have to login web browser each time to get the tracking number or provide tracking number and delivery agent in email Id
Payment issue
Unable to make a payment after the latest version, getting 201 server error when process the UPI payment.
Login issue
I am getting error in login page
Account login issue
Hi Team, I was able to login into my account and pay monthly instalments as part of my gold scheme. Suddenly account was signed out and when I try to use forgot password to reset my password it is not allowing me to saying invalid details. I am cent percent sure that my email is correct. Could you please look into it??
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Not working
The app has not been working since I moved to the USA, kindly find the errors, the app will not open or it opens with a statement of unknown error.
Mobile application is not working properly
We are using this app to pay monthly payment but every time it is giving us hard time to complete the payment. Status of the payment is not updated instantly. App is getting closed automatically before payment processing and after that if we try to pay it is restricting us since status is showing as payment in progress
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IMPROVE THE PAYMENT PAGE or REDIRECT TO BANK PAYMENT PAGE
The submit button after OTP is place too low and mostly out of the screen and there is no option to scroll also. Had multiple failed attempts in the past. When contacted customer care, they politely asked me to use the desktop website which I honestly did.
My doubt is why have an app that can’t help the customer pay his or her JSS advance ?
This month strangely pay now button was absent in website but present in the app and after the OTP, the submit button was visible as a thin line in the bottom of the screen and I was lucky that it worked and payment went thru’
My doubt is why have an app that can’t help the customer pay his or her JSS advance ?
This month strangely pay now button was absent in website but present in the app and after the OTP, the submit button was visible as a thin line in the bottom of the screen and I was lucky that it worked and payment went thru’
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Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
Never logins
App never works. Always shows unknown error.
Issue while changing the payment mode
While trying to pay my Gold scheme, whenever I tried to change the method of payment, it says the payment due is completed. Which affects my user experience and delays my payment. I have been facing this issue since long back. It would be great if this kind of bugs are resolved at the earliest.
Response from developer
Dear Customer, Could you please share your contact details to mail@grtjewels.com, Our support team will get in touch with you. Regards Team GRT Jewellers.
