Limited hot mess
There are always items missing from menus especially drinks and small items like onions and lettuce. I also have to do stupid things like i am required to add a topping to a pizza or I can’t order the pizza from one of my favorite places. So many times I have stopped from placing an order because I can’t customize my food and I don’t what’s coming on it or I can’t get a drink. I am only using grub join because I have it w Amazon
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Order delivery
Horrible, and the worst part you’re being told there’s nothing you can do, you can’t cancel the order when you’re already waiting 45 minutes and then they have you waiting an additional 45 minutes
Items always have problem arriving
It has been ok in the past but from late 2025 nearly every time the order has problems, driver don’t know where to put it or picking up wrongly at the restaurant or order being canceled after nearly an hour waiting, driver asked for delivery code for left at the reception order then item was just never delivered or gone, or something else. It has been a nightmare using this app for ordering in the past years and there seems to be targeted stealing or items, not sure from the driver or random person but it never happened to other apps I used. They should have some people look into these problems.
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Grubhub+ premium smh
I signed up for their new Grubhub plus premium in which I’m supposed to get $10 in food delivery credits and $10 in grocery store credits every month my first month I didn’t receive the grocery store credit. This is my second month and I haven’t received either credit even though they sent me an email and said that they’ve both been renewed. I tried to contact somebody can’t find anybody to contact bc it’s not about a specific order. Very frustrating I would not sign up for this program as is.
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Coupon code confusing
I have been a grubhub customer for 5 years and I am also a Klarna customer. While maintaining my account with on time payments, which allows me eligibility for an incentive and one of the selections is a coupon code for $10 off my next order. I use Grubhub quite often and each time I select the Grubhub option, it automatically sends it to the app reading “your coupon will be applied during checkout”, however once I place an order from Groupon it never applies because it tells me that I have to log on to the app, however I’m on the app using my account, therefore why is Groupon not recognizing my coupling code?
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