Grubhub User Reviews

What users say

Top reviews

Support sucks

Support sucks

Always Know where my order is!!!

Food updates through the app and text is helpful!!

Fees

I have an Amazon prime subscription and GrubHub delivery is supposed to be a perk at which specifies prime member do not pay service charges and delivery fee fees! I was charged $16 worth of fee fees for a $30 meal not to mention the meals are always higher on any delivery app!

Mixed feelings

The customer service is very questionable in terms of letting things slip through the cracks… I definitely feel like I lost money to them so please advise.

Young daddy

I can only hold it back so much longer. That Grubhub put that thang on me I’m internally grateful

Thx grub hub

Always does a great job

Those fees tho

The fees are out of control. Delivery pizza now costs $50?

Outstanding

The food is always good and always on time

Best delivery app

Way better than the other two. UE is hella expensive and DD is a poorly run company designed to hold back its employees.

Food Simplifed

Food on demand when you cannot move from where you are or store food safely (away from co-workers).

Mr Chestnut

On this particular night, I ordered from two separate , pizza, places, and both times My orders was late The last order I received two additional slices from the restaurant, which was very kind, although I did not eat the types of pizza that were given thought it was very kind and I appreciate it however the my issues with the delivery service itself.
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Dying app

Grubhub is a terrible dying app. I used to love using it. I refused to use other apps because of their great customer service. But my latest experience has left me speechless. Between talking to an AI agent for an hour to calling the restaurant myself only to find that my food had been waiting for over an hour because there were no available drivers. Use DoorDash or Uber Eats
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DONT USE THIS APP

I waited 4 hours for 2 orders to come (1st got cancelled.) the dasher never responded to me, then support wasn’t a big help. I had just bought the membership that day and asked to cancel it and get a refund. They said they would, but LIED and never gave me my refund. If you want your money stolen and to be lied to then sure, use the app.
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Mala experiencia

Mucho retraso , cancelan muchos pedidos, debería mejorar eso

Missing item notification

Wouldn’t let me complete the order for 7-11 because an item became unavailable but it wouldn’t tell me which one was missing. I clicked through all the items to figure it out. If they had a place to report bugs I’d have done that but 1 star for not being customer or ui focused.

I never cook anymore

Couldn’t do it without you Grubhub

Love this app.

Great app and very easy to navigate and easy to place an order for the items that you previously purchased. If you have more than 3 seconds, then you’re welcome to use some other apps. Personally I don’t like to waste time with orders. This app has an amazing service.

Life Saving

With chronic illness it’s sometimes so difficult to shop and cook. I’m grateful to GrubHub and their drivers are very nice.

Great food every hour of the day

Yum yum in my tum

Stop asking me to review

Every time you ask me to review, I am going to give a 1-star rating.
Since you ask me literally every time I use the app, it is going to skew your numbers... or maybe you could just stop constantly pestering me for a review, huh?