Grubhub User Reviews
Customer Experience
~ Based on 3,342 written reviews from the US App Store.
What users say
Summarized from real user reviews of Grubhub. Based on 4.6M reviews and a 4.7/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Food & Drink app.
Positive things
- 🚀Easy to navigate
- 👍Variety of restaurant choices
- 💡Convenient delivery service
- 🚀Fast food delivery
Negative things
- 🐛Unreliable delivery times
- 🐛Missing or incorrect orders
- 🔍Limited restaurant availability in certain areas
- 💰Expensive fees and pricing
- 🤖Poor customer service
- 🐛Glitchy app experience
Is Grubhub Safe?
Grubhub: Food Delivery appears safe based on user ratings. AppsHunter Safety Score for Grubhub is 94/100.
This assessment is based on 4,648,770 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 4,648,770 App Store ratings for Grubhub.
Is Grubhub Legit?
Grubhub: Food Delivery appears to be a legitimate app. AppsHunter Legitimacy Score for Grubhub is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
This app increases in person menu prices on the app than charges a convenience fee on top.
I’ve been using this service for some time now and they always get it right.
It’ll say it’ll be delivered at a certain time and then they add more waiting time. No one wants to pick up your fking order. DOORDASH IS BETTER. Customer service trash. Didn’t help at all. A “$5 credit is the best we can do”Unbelievable. I ordered twice and the same thing happens to me. I should’ve just ordered somewhere else. I’m hungry and my lunch time is over.
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Lil over priced
So good spending all my money on one burrito I love it
I stopped when the delivery fees got too high but returned because some of my favorite restaurants use them. Recently, I appreciate the free delivery offer with a minimum of $50 purchase because I easily spend over that when I order BBQ or from a fine restaurant. I’m enjoying the interface of the app as well; it’s Easy to understand and navigate.
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Grub Hub needs to improve the communication between its drivers and improve their learned ability to understand and speak articulate English.
Anytime my delivery is late. I use that guaranteed “on-time delivery guarantee”. Hits every single time 🫡
They took an hour and a half to deliver 5 mins away. Driver did two other deliveries after picking up my food.
Compared to the other service that I enjoyed using.
Troubleshooting through the App’s chat is horrendous. Not to mention GrubHub’s ordering system and customer service support is inadequate.
The delivery times on my area are god awful. It is best to order like 2hrs ahead of time.
It takes forever for orders to get assigned to drivers, and most of them in my area go on various detours before pickup and delivery. Grubhub needs to change their process to only submit an order once a driver has been assigned, allowing customers to cancel orders that have not been assigned after waiting hours for a meal coming from a store 15 minutes away from them.
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These fees are outrageous. I’m surprised you’re still in business. You want to pay your drivers but you won’t the customers to pay the salary. I think that’s so messed up and so dishonest.
The drivers like to deliver food at the wrong address. DoorDash is better
They always have great deals and a lot of restaurants
the bestests
Seriously the worse customer service, they should tell you there is no drivers in your area. Won’t offer a refund, just keep offering credits even though grubhub does not operate in my area! Why did you let me order.
Good food app to help people get a good laugh at a good time in life is the most valuable resource you could have ever spent on your day in the office today or the next morning or whatever it was you could use it for a day and a day or so and you can use that for a good day and you could do that and you can get it back
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Always on time 😎
