App still needs major improvement
The liveness wellness check blank black screen has persistent for months and it’s a shame a bank a whole bank popular in the country is this having this bug , knowing fully well it’s role in businesses and daily lives
Useless
If I could give -10 I will do so. The app repeatedly failed the “liveness” checks and ask you to start over and over again and eventually locked me out. Customer service numbers equally useless, so is email.
Please avoid the bank if you really need to do proper business
Please avoid the bank if you really need to do proper business
Terrible Onboarding experience
Like another reviewer mentioned, it would have been best to just update the current e-token app than releasing a new one. I tried to register on this one and the “liveliness check” kept failing - now it gives an error saying the onboarding limit exceeded and there is no guidance on how to get this resolved. Really stressful and disappointing to use.
Show more
Activation
Was not possible with facial and hardware token, had to go to the bank branch, an inconcovenience, could not do it from overseas until I was back to Nigeria. Something must be done about it in this digital edge to be made seemless from whereever.
Spontaneous transfer
In less than 5mins I downloaded the new stolen app, got registered for the first time and made a transfer
Onboarding
Tried onboarding with my hardware token but keeps saying failed, generate new token.
Nice one
Very easy to set up and running
It crashes on face Capturing
It’s not completing face capturing. It crashes
Mr Kris
I was able to onboard seamlessly, however I am yet to use same to process a transaction
Beautifully Good
This is a beautiful upgrade to GTbank E token. Setup and process is straightforward. Create more awareness so other customers can make use of this beautiful authentication method powered by GTBank
Can’t transition from old Token App
This all won’t allow you to use Token from other app… it states it expires… please fix
Token
Easy installation and stress-free, nice process.
Resolved
Amazing customer care
Fast and easy
First time I am rating an app on the AppStore. However the first try showed a blank black screen during liveness check, but a second try was seeemless
Terrible design
Not sure why GTB decided to release an e-token plus rather that just update the e-token itself. However this version has a terrible design. The ‘Generate Token’ & ‘Copy Token’ are on a second page. It would be functionally better to have the whole screen in one page to avoid scrolling as is the case with the old version.
Show more
E-Token is the best thing about banking in Nigeria
It reassures the confidence in my account protection
Easy and reliable
I love GTB it’s fast easy and reliable
Simply
Perfect
E token plus is even more useless
Your liveness check video is not
Working
It goes to show the level of dumb engineers creating your banking application
I would love to rate you -100 If possible
Working
It goes to show the level of dumb engineers creating your banking application
I would love to rate you -100 If possible
Response from developer
We’re sorry to hear about your experience with the liveness check and understand how frustrating this can be, especially when you’re trying to complete an important process. That’s certainly not the experience we want for our customers. We’d really like the opportunity to assist and investigate this properly. Please reach out to us at mobiledevsupport@gtbank.com with details of your device model, operating system version, and a brief description of what happens during the liveness check. This will help us resolve the issue faster.