Pathetic service and extremely poor customer support
I submitted a connection shifting request on 3rd February and paid the required shifting charges. I was informed that the connection would be shifted within 7 days. However, even after more than 4 months, the request is still pending.
I have already paid for an annual plan worth ₹8,000, but it has become completely useless because I have shifted to a new location and the connection has not been transferred. I am paying for a service that I cannot use.
During these 4 months, I have raised more than 25 complaints through customer care calls, service requests, and verbal follow-ups. Unfortunately, none of them have resulted in any action or resolution. Every complaint is closed or ignored without actually solving the issue.
The customer service experience has been extremely disappointing. There appears to be no accountability, no follow-up, and no concern for customer inconvenience. This is by far one of the worst service experiences I have faced.
I would strongly advise potential customers to consider this level of after-sales support before choosing GTPL.
I have already paid for an annual plan worth ₹8,000, but it has become completely useless because I have shifted to a new location and the connection has not been transferred. I am paying for a service that I cannot use.
During these 4 months, I have raised more than 25 complaints through customer care calls, service requests, and verbal follow-ups. Unfortunately, none of them have resulted in any action or resolution. Every complaint is closed or ignored without actually solving the issue.
The customer service experience has been extremely disappointing. There appears to be no accountability, no follow-up, and no concern for customer inconvenience. This is by far one of the worst service experiences I have faced.
I would strongly advise potential customers to consider this level of after-sales support before choosing GTPL.
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Worst app competition with their “customer care” “executives” and
Update (May-2026)
Who has animation and music that would take time forever to load login page??? This is not a kids animation site ( even they have better login process) . Better than last but still needs way more improvement. Customer service is still worst.. Your Support email/phone/app never works. They keep on saying wait for 24 hours thats it.
Update (03-Oct-2024):
Even after changing graphics and renaming app, quality is still the same, PATHETIC… I am trying to submit ticket, but it keep on saying, I already have filled ticket and connect on their customer care number to register complain. I don’t have any open ticket (I already have check multiple times) so best of luck guys.
Update (22-Nov-2021):
I got response to submit Screenshot after 3 and half months (original post date 3-Aug-2021, got response on 22-Nov-2021) to submit screenshots and OS Version and app version. It’s like I would keep my mobile in same condition for these great people with no customer respect. If you want to resolve user problems , you would have responded within couple of days when someone could have responded.
I had connected your customer service email but no benefit out of their response… Same copy-paste in reply every time as your call center.
Also, after multiple times connecting with your support address, it reduces trust in your customer service… I already had contacted you over email too… but you shine in pathetic customer service there too…
Original:
Given 1 star as there is no way I can give 0 or negative star,else would have given that too. I thought their few customer care executives are not up to the mark… don’t listen to customer and literally repeat them selves again and again… but this app tops that… Doesn’t work most of the time. Just crashes at random click… I think they don’t care about reviews. Any decent customer oriented company might have resolved these issues by now…
Who has animation and music that would take time forever to load login page??? This is not a kids animation site ( even they have better login process) . Better than last but still needs way more improvement. Customer service is still worst.. Your Support email/phone/app never works. They keep on saying wait for 24 hours thats it.
Update (03-Oct-2024):
Even after changing graphics and renaming app, quality is still the same, PATHETIC… I am trying to submit ticket, but it keep on saying, I already have filled ticket and connect on their customer care number to register complain. I don’t have any open ticket (I already have check multiple times) so best of luck guys.
Update (22-Nov-2021):
I got response to submit Screenshot after 3 and half months (original post date 3-Aug-2021, got response on 22-Nov-2021) to submit screenshots and OS Version and app version. It’s like I would keep my mobile in same condition for these great people with no customer respect. If you want to resolve user problems , you would have responded within couple of days when someone could have responded.
I had connected your customer service email but no benefit out of their response… Same copy-paste in reply every time as your call center.
Also, after multiple times connecting with your support address, it reduces trust in your customer service… I already had contacted you over email too… but you shine in pathetic customer service there too…
Original:
Given 1 star as there is no way I can give 0 or negative star,else would have given that too. I thought their few customer care executives are not up to the mark… don’t listen to customer and literally repeat them selves again and again… but this app tops that… Doesn’t work most of the time. Just crashes at random click… I think they don’t care about reviews. Any decent customer oriented company might have resolved these issues by now…
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Response from developer
Please write to us at yoursupport@gtpl.net. Please mention your GTPL app version, OS version, device model details and the screenshot of the error (if any). We will get back to you. We hope you'll reconsider your rating once we'll get back with a resolution.
Completely unusable (0 star)
It’s clear this app tried to chase the "Neumorphic" design trend (likely inspired by apps like CRED), but it has failed the most basic rule of mobile development: usability.
The design choices have rendered the app a frustrating "trash" experience. Specifically:
• Broken Navigation: The scrolling is completely non-functional. Because of the heavy Neumorphic styling, the app fails to recognize scroll gestures, making it impossible to see content below the fold.
• Dead Touch Zones: Most of the interactive elements and buttons do not respond to touch. The "3D" depth effect seems to have messed up the hit-testing for buttons.
• FOMO Design: It feels like the developers copied a trend just for the sake of looking "modern" without actually testing if a human could use it.
Advice to Developers: Please stop trying to reinvent the wheel with complex shadows that break the UI. You are much better off using native components that are accessible and functional. This app currently serves no purpose other than taking up space.
GTPL needs to either pull this from the Store immediately or release a complete overhaul using standard, usable design patterns. As it stands, it’s simply broken.
The design choices have rendered the app a frustrating "trash" experience. Specifically:
• Broken Navigation: The scrolling is completely non-functional. Because of the heavy Neumorphic styling, the app fails to recognize scroll gestures, making it impossible to see content below the fold.
• Dead Touch Zones: Most of the interactive elements and buttons do not respond to touch. The "3D" depth effect seems to have messed up the hit-testing for buttons.
• FOMO Design: It feels like the developers copied a trend just for the sake of looking "modern" without actually testing if a human could use it.
Advice to Developers: Please stop trying to reinvent the wheel with complex shadows that break the UI. You are much better off using native components that are accessible and functional. This app currently serves no purpose other than taking up space.
GTPL needs to either pull this from the Store immediately or release a complete overhaul using standard, usable design patterns. As it stands, it’s simply broken.
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PATHETIC INTERNET PROVIDER
Dont buy gtpl plan as they are super good in sales but after sales service is -0. They dont share local executive numbers, u have to call on customer care centralised number and again they behave like robots , i m forwarding your problem so wait for sometime . After 3 days repeating same sentence again and again. They dont have any information regarding your concern they are interested in disconnecting the call. After paying them only we have to wait and supporting staff are like kings when they have mood to repair they will come and take time
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Too bad service provider
Extremely disappointed with GTPL Fiber’s customer support. It has been 14 days since my internet stopped working, and I’ve been calling their support every single day. Every time, they repeat the same line — “your issue is on high priority” — but nothing ever gets fixed.
Their service team shows zero responsibility, no professionalism, and absolutely no respect for customers’ time. For a company providing internet services, their support response is pathetic and unreliable.
If you value your time, money, and peace of mind, please avoid GTPL Fiber. It’s one of the worst customer service experiences I’ve ever had.
Their service team shows zero responsibility, no professionalism, and absolutely no respect for customers’ time. For a company providing internet services, their support response is pathetic and unreliable.
If you value your time, money, and peace of mind, please avoid GTPL Fiber. It’s one of the worst customer service experiences I’ve ever had.
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Application crashing all the time
The application is very bad. I am not successful at all to login to the application as it is crashing after putting login credentials . Deleting application and reinstalling is not helping. I wanted to lodge my broadband connection issue through application as it is not getting resolved through toll free number. But it is failing at first step I.e. logging in to the app.
The developer should give more attention to make this work atleast. In this age of tough competition, user needs a better solution and approach against for his hard earned money . GTPL should focus on this.
The developer should give more attention to make this work atleast. In this age of tough competition, user needs a better solution and approach against for his hard earned money . GTPL should focus on this.
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Response from developer
Please write to us at yoursupport@gtpl.net. Please mention your GTPL app version, OS version, device model details and the screenshot of the error (if any). We will get back to you. We hope you'll reconsider your rating once we'll get back with a resolution.
Not working any time
It's a "chakravyuh". Do not fall in their trap otherwise you won't be able to get out of it without losing money, patience and health.
Buying GTPL is like buying stress and blood pressure which is easily available and cheap.
It's the worst ISP of all time. They don't care about their customers. The app is a non sense, it's worse than a bad joke. It crashes all the time. It's so useless that I uninstalled it quite a long time back but installed it to see if it improved a bit but it became worse. It's like, with time they are getting closer and closer to perfection on failure. My GTPL stopped working like a month back and I called their customer service which is never answered, created tickets which gets automatically closed in 48 hours without even a single response and emails to all their nodal officers and executives but it's like singing in front of a stone. It's so worse that I lost my money and time on subscriptions on Netflix, prime, hotstar, Eros. I even had to take leaves from my office as working from home on cellphone internet makes you limited and this all is just because of GTPL's
"Meherbani". Thank you GTPL for causing us stress, depression and blood pressure. You are the biggest suckers of century and you will definitely win "worst customer service" award.
Buying GTPL is like buying stress and blood pressure which is easily available and cheap.
It's the worst ISP of all time. They don't care about their customers. The app is a non sense, it's worse than a bad joke. It crashes all the time. It's so useless that I uninstalled it quite a long time back but installed it to see if it improved a bit but it became worse. It's like, with time they are getting closer and closer to perfection on failure. My GTPL stopped working like a month back and I called their customer service which is never answered, created tickets which gets automatically closed in 48 hours without even a single response and emails to all their nodal officers and executives but it's like singing in front of a stone. It's so worse that I lost my money and time on subscriptions on Netflix, prime, hotstar, Eros. I even had to take leaves from my office as working from home on cellphone internet makes you limited and this all is just because of GTPL's
"Meherbani". Thank you GTPL for causing us stress, depression and blood pressure. You are the biggest suckers of century and you will definitely win "worst customer service" award.
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
FROUD GTPL
i baught gtpl connection today . first of all gtpl said me you will get new all with new connection . after installtion i got old router and adpter . i complain on customer care but they refuse to give me new. Froud Gtpl please maintion you will not provide new router with new connection for new user. for check my details my user id - vb1_dwk . very disaapointed with new connection.
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Good app which became terrible
The gtpl connection works fine and customer care is super prompt in my place in Gujarat. Every time I raise a complaint they fix it quickly and the folks have become friends. The iPhone app was okay but got the basic tasks done well however the recent update is terrible. It starts asking for otp even for downloading invoice and bills. Can the team help me understand why they’ve kept otp for downloading invoice and bills? Also the share button has gone missing from invoice and bills and have to keep networking otp repeatedly. Please fix that or just remove the otp from download and invoice and I’ll be happy to change my review
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Response from developer
Please write to us at yoursupport@gtpl.net. Please mention your GTPL app version, OS version, device model details and the screenshot of the error (if any). We will get back to you. We hope you'll reconsider your rating once we'll get back with a resolution.
GTPL is Worsted application and worst service
It is not working properly date selection. Apple team please check proper this application then approve it for App Store. Apple team until improvement app please block it on App Store. And it provide worst service for internet service. I will not recommend any body to this GTPL service. Application is very poor perform. It’s do slow my phone performance. And some time crashes. Apple team please check this review and take action again this app.
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Response from developer
Please write to us at yoursupport@gtpl.net. Please mention your GTPL app version, OS version, device model details and the screenshot of the error (if any). We will get back to you. We hope you'll reconsider your rating once we'll get back with a resolution.
Worst Internet broadband to have connection with.
Hi All, I would request everyone to not fall in teap with this broadband. As per my experience, it has the worst customer experience. Once you have had your connection, no one will receive your call. Tickets created will automatically be resolved in 48 hours. No one will come after they have provided and install connection. Most of of the time the Internet will not work, speed will be in KBPS which is not as they claim for. If you are working from home, it will will be the biggest mistake to have GTPL broadband connection.
WORST BROADBAND EVER. They should completely close this company as they don’t consider user experience.
Thanks
WORST BROADBAND EVER. They should completely close this company as they don’t consider user experience.
Thanks
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Fool yourself here
Very very poor service. No positive response, instead making false promises. Masters in that against approach to solve the problem of the end user who hope for value for money. Staff is unorganized & do not follow instructions of their superiors. No importance to our TIME. They are playing cat & mouse game. Even God visits our earth and in need of broadband services I request Almighty to come with sound competitor. On earth we customers of GTPL are at their mercy once we enter in their trap. As a corporate house their approach is of negative rating and if they don’t improve on this they will create new negative records.
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Not able to submit issue when internet is down
When internet is down, and try to create request after selecting technical type, the submit button is not visible. There are so many other bugs like payment history is not available and can’t check usage as well even after having feature in this app. Worst app same as their service.
Already many open tickets have sent over email regarding internet down and extension in validity but no one has responded
Already many open tickets have sent over email regarding internet down and extension in validity but no one has responded
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Gtpl Frode
This company is very disappointed me and all the trust of mine ruins just because of their service
First of all their worker come to us and said that they’ll give you best service all the time but they are big liars first they said its took 2 or 3 day for start your service and they took about a week thats not problem but they not answer customer seriously and give them a scheme of i raised your ticket but they dont do anything about it so its my humble request to all the customers who is interested to buy GTPL don’t do that otherwise your money will be ruins. The customer care man told me that your problem will solve in 24 hours and they told me that but its take 3 day i cant understand what is this. This is your service? This your behaviour with customer?
First of all their worker come to us and said that they’ll give you best service all the time but they are big liars first they said its took 2 or 3 day for start your service and they took about a week thats not problem but they not answer customer seriously and give them a scheme of i raised your ticket but they dont do anything about it so its my humble request to all the customers who is interested to buy GTPL don’t do that otherwise your money will be ruins. The customer care man told me that your problem will solve in 24 hours and they told me that but its take 3 day i cant understand what is this. This is your service? This your behaviour with customer?
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Worst broadband of india
It's a "chakravyuh". Do not fall in their trap otherwise you won't be able to get out of it without losing money, patience and health. Buying GTPL is like buying stress and blood pressure which is easily available and cheap. It's the worst ISP of all time. They don't care about their customers. The app is a non sense, it's worse than a bad joke. It crashes all the time. It's so useless that I uninstalled it quite a long time back but installed it to see if it improved a bit but it became worse. It's like, with time they are getting closer and closer to perfection on failure. My GTPL stopped working like a month back and I called their customer service which is never answered, created tickets which gets automatically closed in 48 hours without even a single response and emails to all their nodal officers and executives but it's like singing in front of a stone. It's so worse that I lost my money and time on subscriptions on Netflix, prime, hotstar, Eros. I even had to take leaves from my office as working from home on cellphone internet makes you limited and this all is just because of GTPL's "Meherbani". Thank you GTPL for causing us stress, depression and blood pressure. You are the biggest suckers of century and you will definitely win "worst customer service" award.
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Response from developer
Please write to us at yoursupport@gtpl.net. Please mention your GTPL app version, OS version, device model details and the screenshot of the error (if any). We will get back to you. We hope you'll reconsider your rating once we'll get back with a resolution.
THIRD CLASS SERVICE & Totally waste of money
dont use and think to actvate GTPL BROADBAND PLAN BETTER THEN USE your own mobile internet its very good and better then GTPL
base on before activation Getting many calls for follow up for the activation once it will be activate then no one can ask about the hows like service , its work proper or not , and when we have raise the request or complaint without confirm or resolved the complaint closed and when make call to customer care if any issue he will be redirect to share mail you will get the ans we dont know about that guven such kind of answer and when we have shared mail then no any reply from there.
Its a totally waste of money
base on before activation Getting many calls for follow up for the activation once it will be activate then no one can ask about the hows like service , its work proper or not , and when we have raise the request or complaint without confirm or resolved the complaint closed and when make call to customer care if any issue he will be redirect to share mail you will get the ans we dont know about that guven such kind of answer and when we have shared mail then no any reply from there.
Its a totally waste of money
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Very Pathetic Broadband Service
Don’t even think about this internet broadband service. Totally waste of money with internet stopping every time. Ticket gets closed automatically without any resolution. You will have to call customer care again and again but they will not entertain you. In my area they even are not providing battery backup. So once power is gone internet is also gone you’ll have to wait until power is restored. Sometimes cable gets cut and will have to wait until that is also resolved.
It’s very embarrassing if you’re on client call and internet gets disconnected suddenly. You can even loose your job due to this pathetic network service. They are just filling their pockets and nothing and making fool of customers.
It’s very embarrassing if you’re on client call and internet gets disconnected suddenly. You can even loose your job due to this pathetic network service. They are just filling their pockets and nothing and making fool of customers.
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Response from developer
We'd like to take a closer look and help you. We request you to share the concern with your account details to yoursupport@gtpl.net . It will make the follow-up easy and help us to track the Query effectively. We hope you'll reconsider your rating once we'll get back with a resolution.
Don’t go this service 🙏🙏
Koi mat lo.. 1 month me 10 din hi network rahega baki din phone network hi use karna padega.
Please dont take this service. After paying 6 month rental of 4500/- I am still using internet of my cellular network. Take airtel or jio, they would take responsibility at-least why network is not there, these people are like “aa jayega sir 3-4 din time dijye”. Customer care are like sir i can see u r still using our network with high speed. Mean while network.. check attached photo for network status. Red glow means no connection.
Please dont take this service. After paying 6 month rental of 4500/- I am still using internet of my cellular network. Take airtel or jio, they would take responsibility at-least why network is not there, these people are like “aa jayega sir 3-4 din time dijye”. Customer care are like sir i can see u r still using our network with high speed. Mean while network.. check attached photo for network status. Red glow means no connection.
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Are they providing internet connection?i doubt😂
just 1 n half month using gtpl connection had called customer care many times in this time span. its a good thing that they come to resolve your issue but their engineers are always in a hurry. they would not listen to you and once it shows connected they will stand up and run away like they have lots and lots of work to do. back their you are still left with unconnected after you try once again and the person has gone,woahhhh!! .and they are totally new , uneducated engineers who don’t know anything and shiver when asked something. My issue is still not resolved and would again complain but never go for gtpl broadband connection. i repeat never
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First app opening gets error
After closing app from recent application and opening app it’s can’t able to log in again in GTPL account but after killing app from recent task and retry to login then works fine
But every time first login gets error
But every time first login gets error
