P Duke
Best cover
Can’t login as spouse. Member card only shows policy holder name
Can’t login as spouse. The digital member card only has 01 main policy holder’s name but all other family members’ names are disappeared. How can other family member use the card to claim benefits?
Customer Service
Hard to get a hold of and needs chat function in mobile app, for all policy holders.
The best
Simply the best
User friendly!!
So easy to submit claims and navigate
Terrible App & Customer Support
This app is garbage.
You cannot see the claims you have made and are in progress. When you submit a claim you get a randomized number receipt without any details about what it is for. Good luck to you when you submit multiple claims on a same day as you won’t be able to tell which is which. With their recent update, I cannot even see the dependents and their limits anymore.
You need to enable for multiple user have their own login to the app (ie main policy owner + spouse).
You need to show claims in progress with the actual pdf of receipts being accessible so people can tell what is what.
The customer support needs to be retrained to start providing solutions instead of copy pasting answers. We spent HOURS only to leave the call/chat unsatisfied.
TERRIBLE APP AND HORRIBLE COMPANY.
You cannot see the claims you have made and are in progress. When you submit a claim you get a randomized number receipt without any details about what it is for. Good luck to you when you submit multiple claims on a same day as you won’t be able to tell which is which. With their recent update, I cannot even see the dependents and their limits anymore.
You need to enable for multiple user have their own login to the app (ie main policy owner + spouse).
You need to show claims in progress with the actual pdf of receipts being accessible so people can tell what is what.
The customer support needs to be retrained to start providing solutions instead of copy pasting answers. We spent HOURS only to leave the call/chat unsatisfied.
TERRIBLE APP AND HORRIBLE COMPANY.
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10/10
First class service.
Slow and cumbersome
Very slow and difficult to log in particularly with the Rewards section. App constantly has to update itself even after logging in
Major dental
Not very helpful with how to claim it no follow ups
Third class app
Always logs out for unknown reasons and so irritating .. why don’t you give option for FaceID
Not happy
Not happy that when I go to use my GU Health for a meal massage it’s been declined and I had to reset up my app
Great
Exceptional cover with 80% on most ancillary’s, most service providers I deal with can’t believe how good the cover is
They shared my claim details with another gu customer
GU shared my personal claim details with another GU customer. They are generally very incompetent and their customer service is terrible as they usually take many days to respond to basic queries.
GU Health. Great App, great fund.
GU Health. Great App, great fund. Easy to use app. Good benefits.
Best health fund
Value for money easy claiming
So simple
I’m impressed how easy it was to set up GU app on my phone and submit my first claim.
Misleading claims information
I Jan 2024 I reviewed pharmacy coverage reminding under Amber’s profile prior to deciding on whether I would obtain a script for an expensive treatment. At that time the app showed funds for Phamacy were still available and based on this I decided to obtain a course, however it wasn’t until after my claim submission did GU advise via email I had previously reached the threshold and no amount will be paid out. If this was clear from the outset I definitely would not have proceeded with this as I cannot afford this outlay of funds 100% out of pocket.
In addition, the claims page on the app shows the Jan claim as PAID with a green tick ✅ which again is again misleading because no amount was actually paid out.
Transparency/reliability from GU with their clients is fundamental for them/me to have confidence and trust in your product.
I have to say, I feel let down by GU and would not recommend the fund to friends and family.
In addition, the claims page on the app shows the Jan claim as PAID with a green tick ✅ which again is again misleading because no amount was actually paid out.
Transparency/reliability from GU with their clients is fundamental for them/me to have confidence and trust in your product.
I have to say, I feel let down by GU and would not recommend the fund to friends and family.
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Buggy
Claims tab always takes too long to load. No history or status of submitted claims, so no idea if they’ve received them or processing etc. rewards page may as well not exist.
Benefits levels showing are good, but a lot of improvements needed
Benefits levels showing are good, but a lot of improvements needed
Review
I did not have to wait on, the call was immediately picked up by Himani, who was outstanding.
She helped me with the app and took me step by step through the claim process.
Thank you
She helped me with the app and took me step by step through the claim process.
Thank you
Lacks transparency
The app should allow the user the ability to view previously scanned documents which were related to a claim. It is also difficult to correlate a rejected claim to a scanned receipt.
