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GU Health

GU Health

Keep track of your cover

54 ratings
61 reviews
🌟 Lifestyle
💪 Health & Fitness
Free

Details

Released
November 22, 2020
Updated
November 1, 2026

Features

Developer

nib health funds limited
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GU Health screenshot #1 for iPhone
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Reviews summary↘︎
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❓8 answered
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About

This app simplifies health insurance claims and rewards management. It allows users to submit claims via photo, track their coverage, and view their claim history. Designed for Australian resident members, it aims to provide easy access to health insurance services.

✓Photo claim submission
✓Track health cover
✓Check remaining benefits
✓View claims history
✓Access GU Health Rewards
Show original description

What users say about GU Health

Reviews of GU Health are mostly negative: the Health & Fitness app is rated 4.8/5 from 54 App Store ratings. What users like most: user friendly app, easy to submit claims. Top complaints: can’t login, spouse can’t login. Summarized from real user reviews.

Positive things

  • 👍User friendly app
  • 🚀Easy to submit claims
  • 👍Simple to navigate
  • 👍Great benefits
  • 👍Value for money
  • 👍First class service
  • 👍Exceptional cover
  • 👍Great app, great fund
  • 👍So simple to set up
  • 👍Outstanding customer service
  • 👍Less painful than manual claims
  • 👍Incredibly easy to make a claim
  • 👍Stress free claims system
  • 👍Quick and easy to submit a claim
  • 👍Easy claims process
  • 👍Most user friendly app
  • 👍So far so good
  • 👍Always efficient and helpful
  • 👍Streamlining claims process

Negative things

  • 🐛Can’t login
  • 🐛Spouse can’t login
  • 🐛Digital member card issues
  • 🐛Hard to get a hold of customer service
  • 🐛No chat function in mobile app
  • 🐛Cannot see claims in progress
  • 🐛Randomized receipt numbers
  • 🐛Cannot see dependents and limits
  • 🐛Needs multiple user logins
  • 🐛Customer support needs retraining
  • 🐛Slow and difficult to log in
  • 🐛Rewards section issues
  • 🐛App constantly updates
  • 🐛Not helpful with claims
  • 🐛No follow ups on claims
  • 🐛Always logs out
  • 🐛Irritating logout issues
  • 🐛No FaceID option
  • 🐛App reset needed for claims
  • 🐛Shared claim details with others
  • 🐛Incompetent customer service
  • 🐛Slow response to queries
  • 🐛Misleading claims information
  • 🐛Unclear claim thresholds
  • 🐛Misleading paid claim status
  • 🐛Lacks transparency
  • 🐛Difficult to view scanned documents
  • 🐛Difficult to correlate rejected claims
  • 🐛Reward function doesn’t work
  • 🐛Need to delete and reinstall app
  • 🐛Complicated and difficult claim submission
  • 🐛Hospital claims only on phone
  • 🐛Customer support not resolving issues
  • 🐛Difficult to cancel policy
  • 🐛Refusing to cancel policy
  • 🐛App fails to load
  • 🐛Massive app downgrade
  • 🐛Lost useful features
  • 🐛Rewards section doesn't work
  • 🐛Cannot click on rewards links
  • 🐛Lodging claims near impossible
  • 🐛System errors uploading docs
  • 🐛Constant app updates
  • 🐛Switching accounts does not work
  • 🐛Changing details blocked
  • 🐛Claims only show paid ones
  • 🐛50/50 chance of claim processing
  • 🐛Policy not honored as promised
  • 🐛Poor support with claims
  • 🐛Cannot see claim history
  • 🐛Cannot edit claims in progress
  • 🐛App crashes
  • 🐛App crashing when checking extras
  • 🐛App crashing on 'my extra usage'
  • 🐛Broken after last update
  • 🐛Unable to login after update
  • 🐛Invalid link error on login
  • 🐛Login issues with Safari
  • 🐛Terrible user experience logging in
  • 🐛Provider list never loads
  • 🐛App does not work
  • 🐛Email verification error
  • 🐛Poor app compared to competitors
  • 🐛Can’t display information
  • 🐛Many items cannot be claimed via app
  • 🐛Utterly useless app
  • 🐛Keeps logging me out
  • 🐛Defaults to card holder name
  • 🐛Slow loading tabs
  • 🐛App screen small on iPad
  • 🐛App needs iPhone improvement
  • 🐛Only policy holder can add card
  • 🐛App broken, switches profile
  • 🐛App won’t connect to internet
  • 🐛Worst app ever
  • 🐛Can't login since last update
  • 🐛App borked after update
See all reviews

What's New in GU Health

16.36.0

November 1, 2026

We make regular updates to our app to continually improve your experience as a member.

User reviews

Most RecentHighest RatedLowest Rated

P Duke

Best cover
MMel/paul

Can’t login as spouse. Member card only shows policy holder name

Can’t login as spouse. The digital member card only has 01 main policy holder’s name but all other family members’ names are disappeared. How can other family member use the card to claim benefits?
Wwjdlinda

Customer Service

Hard to get a hold of and needs chat function in mobile app, for all policy holders.
BBranch321

The best

Simply the best
HHerpacerpmack

User friendly!!

So easy to submit claims and navigate
EEleCrum
See 56 more reviews

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nib
nib

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User experience

🐞

Reported Bugs

33 issues

Spouse cannot login

Bug

Digital member card only shows policy holder name

Bug

Cannot see claims in progress

Bug

Randomized number receipts for claims

Bug

Cannot see dependents and their limits

Bug

App constantly has to update

Bug

Reward function doesn't work

Bug

App reset needed for claims

Bug

App crashes when checking extras

Bug

App crashes on 'my extra usage'

Bug

Broken after last update

Bug

Unable to login after last update

Bug

Invalid link error on login

Bug

Login issues with Safari

Bug

Provider list never loads

Bug

App does not work

Bug

Email verification error

Bug

Can't display information

Bug

Many items cannot be claimed through the app

Bug

Keeps logging me out

Bug

Defaults to card holder name

Bug

Slow loading tabs

Bug

App screen is small on iPad

Bug

App broken, switches to policyholder profile

Bug

App won't connect to internet

Bug

Can't login since last update

Bug

App borked after update

Bug

Switching accounts does not work

Bug

Changing details blocked

Bug

Claims only show paid ones, not under review

Bug

Lodging claims near impossible

Bug

System errors when trying to upload docs

Bug

Cannot click on rewards links using iPhone

Bug
✨

Requested Features

9 requests

Chat function in mobile app

Feature

Enable multiple users with own login

Feature

Show claims in progress with PDF receipts

Feature

Option for FaceID login

Feature

Allow viewing previously scanned documents

Feature

Allow editing claims in progress

Feature

Improve iPhone app experience

Feature

Add card to wallet functionality for all policy holders

Feature

Lower premiums instead of constant updates

Feature

FAQ

What is GU Health?

GU Health provides tailored health insurance products and services to businesses and communities in Australia. The GU Health app is designed for its Australian resident members to manage their health cover and claims.

How do I submit a claim with GU Health?

You can submit claims easily using the photo claim feature directly within the GU Health app. This allows for on-the-go claim submission, streamlining the process for members.

Can I track my health cover and benefits with GU Health?

Yes, the GU Health app allows you to securely keep track of your health cover and check your remaining extras benefits. This ensures you are always aware of your coverage details.

What devices does GU Health support?

The GU Health app is available for both iPhone and iPad devices. This ensures accessibility for a wide range of Apple users.

Is GU Health free to use?

Yes, the GU Health app is available for free download and use. There are no charges associated with downloading or using the app itself.

What is the age rating for GU Health?

GU Health has an age rating of 17+. This indicates the app is intended for users aged 17 and above.

How often is GU Health updated?

The latest version of GU Health is 16.36.0, with the last update indicated as 2026-11-01. While this date is in the future, it suggests a commitment to regular updates and improvements.

What are the main issues users report with GU Health?

User reviews indicate common issues include login problems, difficulties accessing claim details, and occasional app instability or crashes. Some users also mention challenges with customer support responsiveness and the rewards section functionality.