Fix the login
I wish the login worked with my password tool, or autofilled when you got texted the verification number, but this is not a very sophisticated app so it doesn’t do those things.
Edit to Add: I have written in at least four times to ask for these improvements and have either gotten no response or been told that the developers will “consider” the request.
Edit to Add: I have written in at least four times to ask for these improvements and have either gotten no response or been told that the developers will “consider” the request.
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Response from developer
Hello, thank you for your comment. We’re sorry to hear the app has not met your expectations. If you haven’t already, please ensure your app is updated so it functions smoothly. If the problem persists, kindly contact our Member Hub at 604-419-8888 or inquiry@beemcreditunion.ca with more details. Thank you.
Wish I never opened account at this place
Pointless policies to make sure you mentally pay the price to bank at this place, because financially you already are. Different rules apply to in-person and online banking.
Fix the login
I wish the login worked with my password tool, or autofilled when you got texted the verification number, but this is not a very sophisticated app so it doesn’t do those things
Terrible App
Hardly ever works, very frustrating!
App is Very easy to use
I’m giving five stars because of excellent experience
Crashes more than it should, or used to when it was operated by the grand forks credit union
Very original and informative update descriptions though, gotta give credit where it’s due. Maybe someone should change a word or two in between “updates” . Copy and paste is my CS major too, but that’s not a real thing. Hope things go back to how it was. Grand forks was the “richest” credit union in BC/member and it unfortunately really shows that this is not the same credit union.. (except the location of course)
I guess the credit union was going downhill for years, or they wouldn’t have had an interest in merging.
The App still is worse though, and it’s been around longer than you’ve been involved in Grand Forks, which is odd. Whoever’s in charge of running this hopefully is benefitting from some form nepotism at least. Hah.. shouldn’t have scrapped the old code maybe
I guess the credit union was going downhill for years, or they wouldn’t have had an interest in merging.
The App still is worse though, and it’s been around longer than you’ve been involved in Grand Forks, which is odd. Whoever’s in charge of running this hopefully is benefitting from some form nepotism at least. Hah.. shouldn’t have scrapped the old code maybe
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Reports and clarity
This app sucks. I have spent at least 3 hours trying to find how to get my bank statements and simple reports on my spending to clarify for myself what my cash flow is. I also tried on-line banking to no avail. I am debating switching to the other bank in our town as this app is not user friendly!
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Do better
This app is garbage. So frustrating to not be able to perform simple bill payments or access account balances without the app crashing several times over.
Not the acu
This is no way the acu I opened my account at! I tried to pay a credit card, and it is not letting me do that! Why does it need a nickname to write a review, esp. when all the ones I tried are all taken lol
Nothing but problems since G&F took over ACU
I miss Aldergrove Credit Union. Ever since Gulf & Fraser took them over, I’ve had numerous issues with the bank, the app, their G&F bank card, and their customer service.
Tired of online banking not working
It seems daily the online banking has a glitch or something. Again today I’m trying etransfer my own family and it won’t go. It was much better when it was aldergrove credit union we didn’t have close to the amount of issues we have now. Coming from an over 40year member
App
Works well
App
Freezes all the time. Considering switching this account to BMO works perfectly and is much more compatible to all banking. I’ve bee complains for years not sure why I’m still with this bank
good until..
it was great and easy to navigate until the update they did yesterday, i havnt been able to log in because i’m not longer getting the texts. please fix this
Frustrating
This app locks you out far too easily, and there are often issues with it. If your account gets disabled without botice, like mine did while travelling overseas, you won't be able see any of your account info; you'll think it disappeared. This is a terrible financial institution to deal with. I've never had so many banking issues in my entire 37-yr banking history as I have since I moved over to G&F. Avoid at all costs.
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User friendly top notch!
The ease of using the Gulf and Fraser App is one of the best. Never confused or frustrated with any action I’m doing. It’s all very straightforward and I appreciate that, especially when I’m on the go. More apps should be designed so well!
Sincerely,
Miiimaw
Sincerely,
Miiimaw
Code
Don’t like how you have to enter the code each time, even if it’s a trusted phone
Review
You have a few glitches to work out. I would like to know how adding the extra security number helps as it is put in email where everyone can see? A personalized thumb print would be better.
Hate your double vericaton
Hates thistle crap
No reason to have a text back number
See above
