H&M Reviews: Is It Legit?

Customer Experience

Positive experience38.7% of reviews
Neutral9.2% of reviews
Negative experience52.1% of reviews

~ Based on 2,104 written reviews from the US App Store.

What users say about H&M

Is H&M Safe?

H&M appears safe based on user ratings. AppsHunter Safety Score for H&M is 97/100.

This assessment is based on 242,864 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.5% of ratings point to a safe experience
1.5% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 241,957 App Store ratings for H&M.

Is H&M Legit?

H&M appears to be a legitimate app. AppsHunter Legitimacy Score for H&M is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nice clothes!

Nice clothes, but terrible customer service.

Love

I LOVE LOVE LOVE LOVE LOVE LOVE

No landscape for iPad

H&M please fix this issue. Unable to use my iPad which needs landscape display format. Therefore unable to shop with you. Phone too small.

Totally enjoying the options of fashion

I am excited H&M keeps me stylish and full of flair

Delivery fee above 75$

I paid above 75$ and got no free shipping as advertised in the app

A little disappointed

You can’t even exchange, like for a different size, an item you buy using the online portal in the store. 😫 You have to return and repurchase then you get credit for the first purchase in two or three days. 🙄

this app sucks

it’s not letting me do pick up in store EVEN though it says it’s available and they have it in stock. horrible app it forces you to do shipping and pay the 6.99

Don’t like that store and website have different prices

Doesn’t make sense that customers have to buy things online and then pick them up from the store. the offers online should be available so that you can order and shop in store.

Love it

Everything always fit, fabric is amazing, great app

Online shopping and exchange services is wonderful.

I have been shopping online from H&M lately and it is so nice,love the material and also the price.easy to exchange and return not complicated at all 🫶🏾

Horrible app. Delivery delayed by more than 15 days

I haven’t received my shipment since 15 days and I live in a T1 city. When clicking on track this order on the app it redirects to the website - no useful info is given here. if u have an issue and you click support it redirects again to the app and asks you to track order again???? 1. No complaints/ grievances can be logged in delayed delivery 2. Delivery Information isn’t available on hnm site or app 3. Customer delivery complaints are outsourced to the delivery partner??
Do you have no responsibility to ensure delivery of your own shipment?!
Am i a customer of Xpressbees? Or hnm? Will never buy from your app and site again. Outsource the entire channel to Xpressbees.
Show more

The supervisor of 125th St. very bad attitude. She’s not professional as a supervisor

There is a supervisor in 1 25th St. she is too rude. She cursing people throwing people stuff. I was hurt when she was throw my daughter‘s stuff. I thought she was a workers when I asked the supervisor they told me it is her she come back with big attitude For my opinion she should not be supervisor. She don’t know her job. She is not professional. She’s a black project people’s attitude we need help so we can able to shop in 1/25. A quick over there until they fire her.
Show more

PayPal

We need more options like PayPal pay later

Ok

Todo excelente

Dịch vụ

Ok, chất lượng

Good experience

Love that I get notified of membership discounts

App lúc nào cũng trong tình trạng update :)

Lần nào mua hàng cũng bắt update app, mad một lần update thì vừa lâu vừa ko được.. không linh hoạt được việc tích điểm bằng sđt hay gì mà cứ bắt dùng tài khoản :)

Recomiendo demasiado

Siempre encuentro algo bonito y lo mejor es la facilidad para comprar 👌🏽

Superior quality products

My daughter love HM dresses and everything. I like the products the way they make it. Love ❤️ love it 💙hm.

Yoop

I can count on H&M for style council. And their Home is great.