Useful to connect to my doc but app needs work
The app is useful way to reach my doctor but the app needs work:
- notifications do not arrive when my doctor replies
- after waiting for a response from my doc, app does not refresh unless I pull down manually
- FaceID only works if logging back in immediately after navigating away from the app, otherwise manual login is required
- Manual login with password requires me to search for the password manually in my password list; the Apple password manager does not recognize Hale and auto fill the password
- No ability to search through past cases; for example, I want to see my doctor’s recommendations for the last time I had a cold
Thank you for your consideration.
- notifications do not arrive when my doctor replies
- after waiting for a response from my doc, app does not refresh unless I pull down manually
- FaceID only works if logging back in immediately after navigating away from the app, otherwise manual login is required
- Manual login with password requires me to search for the password manually in my password list; the Apple password manager does not recognize Hale and auto fill the password
- No ability to search through past cases; for example, I want to see my doctor’s recommendations for the last time I had a cold
Thank you for your consideration.
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Color selection
How about changing the color for the text input background from yellow to something else. As I’m typing this the font is either white(on white) or is not working. This is really bad.
Poorly designed
App has no facility for uploading MRIs from desktop. Pasting URL from app leads to an “Unauthorized” message. When selecting “Zip files” the app asks to download VIVA ONE app on Mac computer, which makes no sense given the above.
Hale Health
I love this app! Very user friendly and I get information back promptly.
Please fix your app
Literally every time I have a medical appointment this app lets me down. It breaks on “log in”, forcing me to spam call my doctor until I finally get through to them. This is a MEDICAL SERVICE, there’s NO room for your app to glitch as bad as it does. Please actually fix the bugs this has been going on for years now and I’m about to find a new doctor simply so I don’t have to deal with this app
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“Long Hauler”
I have been a patient of Dr Edrich”’s for many years and feel I’m getting excellent care from everyone at Heritage Hills
Family Medicine.
I think everyone deserves good quality of care and a doctor who will listen. You will get this and more from everyone on staff.
Thanks to all of you for taking good care of me!
Dennis K
Family Medicine.
I think everyone deserves good quality of care and a doctor who will listen. You will get this and more from everyone on staff.
Thanks to all of you for taking good care of me!
Dennis K
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Do not like app
Can't log in using my password I set. Tried resetting it and said I would get an email, haven't gotten an email yet. Have been trying since yesterday and still nothing. I do not like this app.
Great Service
I love ut
Face ID.
I have an option to enable Touch ID, but my iPhone 11 Pro only offers Face ID.
App is great otherwise! 👍🏼👍🏼
App is great otherwise! 👍🏼👍🏼
Like this hale
Can finally get messages to my doctor a miracle
TERRIBLE APP, DOES NOT WORK
Had an appt two days ago. Got link. Downloaded App. But it would not allow to add to home screen. Only options were, mail, messages, reminders, notes, airdrop. None of those worked.
Dr was patiently working with my husband and myself. On Mac we got screen saying Dr H would be on soon, gray screen with our pic at bottom. We then got a call from office saying he would have to reschedule because we were not on, which was not true. So we rescheduled for 6pm. Again, same issues. Very frustrating.
I would really give it 0 stars because it hasn’t worked for 3 visits. Two times two days ago and a precious appt.
On mobile phones with room to add App, once you download the link and hit link that says GET. It should give the option to add to home screen. THAT DID NOT HAPPEN.
MD was on phone for an Hour with us.
Dr was patiently working with my husband and myself. On Mac we got screen saying Dr H would be on soon, gray screen with our pic at bottom. We then got a call from office saying he would have to reschedule because we were not on, which was not true. So we rescheduled for 6pm. Again, same issues. Very frustrating.
I would really give it 0 stars because it hasn’t worked for 3 visits. Two times two days ago and a precious appt.
On mobile phones with room to add App, once you download the link and hit link that says GET. It should give the option to add to home screen. THAT DID NOT HAPPEN.
MD was on phone for an Hour with us.
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Need a LOT of work
Access to the email provider is excellent but the app itself has so many glitches. It logs out immediately even if you looked away for a second. There’s no way to send PDF attachments to the provider, only pictures, an this makes it pointless because I still need to use email or patient portal to send the documents the doctor asks of me.
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Response from developer
Thanks for the review and feedback. We'd be happy to help troubleshoot the logout issues you're experiencing. Note that if you have enabled a privacy PIN to lock the app, you'll need to enter this after navigating away from the app. Simply email us at support@hale.co and a member of our team will be able to assist you.
Dr or app who is incompetent???
It was my first time, you have an appointment and I waited for 20 mn then suddenly I have a e-mail to reschedule my appointment from the 4 to the 12 with a different time without checking with my own schedule. Then an automatic call telling me That I missed my appointment and I have to reschedule. When I called the dr office, the same kind of secretary will tell me it’s my fault ... She said Dr will you call back ... in fact since they are harassing me with automatic calls to remember me my next appointment, I called 3 times to cancel and still ... Stop harassing me
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Needs alot of work
Frequent log out without any warning or confirmation. First conference call with primary care provider was slow and frquently lagged or froze up. Ended up doing a televisit over cellphone..just like 10 years ago. The app is a nice concept, but my experience indicates it is still “in development”
Not great
It is very buggy and closes the app randomly. The UI is really good but the functionality is pretty bad. Also it should work with Apple facial recognition too. It’s very annoying to type my password on and the pin code never shows up.
Hey
Best app ever
Terrible platform
We have been using this program for about 3 weeks now. It is hard to use and doesn’t give prompt attention to delays. Half the time you can’t see it hear the patients. It takes about 30-45min to walk users through the setup process.
Good app.
I live what the app can do, however, when you click on certain things it will blank off of the app.
Bad!
Worthless app. Not user friendly. No way to schedule appointment, no way to send provider email, no way to have online visit. Terrible. Hate it.
Awesome Service
Such a great way to stay in touch with my doctor. No more trips across town just to sit in the waiting room for 30 mins! Hale has definitely saved me and my family both time AND money. Thank you!
