Connect issues
Use to work well now it pretty much impossible to connect to the halo unless you are right next to it.
My pool is named poo
Initially I thought this was a wonderful app while receiving the pool equipment tutorial from the pool company. Then I saw the name of my pool. The L was cut off. Tried to rename, but the app will not allow me to rename. Please update the app to enable me to rename and a few more characters would be appreciated. Plus, reconnecting every time I switch to another app is very annoying.
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Doesn’t work remotely
This app used to work whether I was at home or remote. It now doesn’t work at all unless home on the same wifi or in proximity to the system. Super annoying.
Push notifications just don’t work
I have never seen a notification for an error such as salt warning, pump protect etc however they are there once I open the app. Also it looses connection whenever the phone sleeps or you switch to another app. Could really do with these improvements as I use it all the time.
Doesn’t work with Google Home
Can’t connect it to Google home sadly
Terrible App
App is hit or miss. Sometimes works. Sometimes not. Extremely frustrating when you want to remote access your equipment.
The connectivity is terrible - invest some money into this app. PLEASE
The connectivity is terrible. Take forever to connect - invest some money into this app. PLEASE
It's ok
App and controls options needs some work to be more user friendly, with some basic other features.
Painful to use
Very useful for controlling the equipment, but appalling in that every time the phone locks and you want to go back to the device, it is so frustrating that it then decides to disconnect and then you have to reconnect, but it frequently decides that it cannot reconnect and you have to go through the process multiple times to get to it. Please fix this, exceedingly annoying.
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Removal of error logs
Apart from poor connectivity, the main issue is that the error logging feature has been removed. There is no reason for this and users need access for warranty purposes. It appears this was done due to a bulk of hardware sensor issues which Astral is now seemingly seeking to avoid replacing.
Do not buy this system
Just look at the reviews. The lack of developer response and lack of updates is a red flag. App says I need a firmware update but the device cannot find any updates. The app say the heater is always on. The only way to turn the heater off is to do it manually. Spend your money elsewhere. Developers, would you care to respond to the negative reviews?
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Poor connectivity - repeated “Failed to connect”
I can be standing directly next to the Halo Chlor unit with it and my host UniFi network showing a strong wifi connection, yet the app might repeatedly fail to connect to it via either Bluetooth or internet (iPhone 15 Pro Max on iOS 17.6.1). And its seemingly random; sometimes it will connect instantly, other times I give up after several attempts. To make it worse it automatically disconnects you if the phone goes to sleep.
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Great potential but very buggy
Concept is great and when it works it works well. Ideal for remote management of a pool. However the software is buggy - especially the recent update. The app often won’t connect and requires many attempts - either by wifi or Bluetooth. Often it’s quicker to kill the app and restart in order to get a connect. This stuff isn’t rocket science - fix the issues and you have a decent product.
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Worked for 2 hours now nothing
Was really excited to have this system as recommended by our local pool installer.
The app worked as intended for the first 2 hours. Now I can’t connect to the system at all. The HALO box connects to the phone then drops the connection. Have tried on multiple phones and iPads. Pool installer does not have a work around either.
Cannot recommend the product in good faith currently.
The app worked as intended for the first 2 hours. Now I can’t connect to the system at all. The HALO box connects to the phone then drops the connection. Have tried on multiple phones and iPads. Pool installer does not have a work around either.
Cannot recommend the product in good faith currently.
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Wont load up
App wont load on iphone or other devices. Please amend for pool users who are recommended to this defective by pool companies
Does not work
My partners Samsung phone seems to work, but the app doesn’t work on my iPhone. Have updated my software, restarted and reinstalled the app multiple times. The app only displays that it is loading. Even after 30 mins it shows no error messages, just continuously loading. The App Store doesn’t allow me to report a problem as it says the page cannot be found, not sure how to resolve this.
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App won’t work
App will not open after the latest update any help would be good
Functional but flawed
The all lets down all the other hardware, it’s clearly been made by engineers who have very little understanding of UI design.
Doesn’t work
Cannot log into the app wirelessly comes up that it fails to sync with the relay server. What is the point of this app?
Good but needs more polish
This app definitely gives you remote access to some information and control but the UI is quite dated.
Also not clear what some if the information provided is for i.e. is the temperature in the top left the temperature of the pool water??
As per other review - notifications don’t seem to trigger unless the app is opened.
Also - would be great if Astral Pools could support a local API for home automation systems like Home Assistant to access sensor data and control intelligently based on weather, energy rates, solar generation etc.
Also not clear what some if the information provided is for i.e. is the temperature in the top left the temperature of the pool water??
As per other review - notifications don’t seem to trigger unless the app is opened.
Also - would be great if Astral Pools could support a local API for home automation systems like Home Assistant to access sensor data and control intelligently based on weather, energy rates, solar generation etc.
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