It’s always down
It seems like the app is always down when I most need it. The description should read “24 hour mobile banking sometimes”. I was hoping they would have gotten their act together with the new app but it seems to be down more than the original.
Regression from previous app
Hancock Whitney’s app history is unimpressive. The old app was pretty basic, but at least it loaded promptly. The bank launched a new app in 2025 and it was riddled with bugs, so they took it down, reverted to the old app, and even called some customers to apologize. They relaunched this new app in 2026 and it’s much worse than the old app. It takes a while to load account data and sometimes crashes. It occasionally with open my account view but say it doesn’t sync. Imagine my frustration when all I want to do is quickly log in and see my balance. It may drive me to finally close this account and consolidate at another bank I use with better technology.
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Undisputed
This may be the most helpful, educational, and the tools to use it effectively. The best Banking App I have ever used
Please with my bank
I am very happy with Hancock Whitney Bank very good service and you also get Service with a smile very well, please. I happy to bank at Hancock Whitney Bank. Thank you!!
The other app was better
The other app was better
Hancock Whitney should be ashamed of this app
This app is absolute trash!! it is constantly disconnecting from external accounts and even disconnecting from Hancock Whitney so I can't use it for anything!! you guys need to get some new developers!! good idea extremely poorly executed!!
Vickie Ward
Yall take good care of me and pretty much know my ways thanks for that
Grow
I’ve been banking here over 25 years Grateful for the opportunity!
Smooth and intuitive
Well organized and laid out clearly. Easy to understand and useful information presented in a user friendly and professional manner. One of the best banking/financial apps.
Bank Account
This app has improved my ability to mange my three accounts
Great app!
Easy, simple and user friendly! Not TMI, not overly flashy.. just the right touch of casual meets professionalism.
HW works
Whitney stays on task & up to date. Easy to follow.
New Revised App
Easy to read, understand the flow. I absolutely love the feature that notifies me when my card is used!
Very good bank been with them for years. Customer service is wonderful. They are all nice keep it up
Nessa
Love it
Convenient when can’t find a branch
Great App!
Interface is easy to use. Great to view all my external accounts in one location.
Service pool
Cleaning
Mobile app
Very easy to follow very direct very simple to see what’s coming out of your checking account and what is what is in your checking account very easy app to navigate keep up the good work
Not very good
Constant syncing problem with exterior account. When I can get it to sync it doesn’t last. Very frustrating.
Great job
Way better than the oler version
