Classic Bait-and-Switch: Great Product, Terrible Business Practices
The products are genuinely good. I initially ordered coconut water for ₹73 using the ₹300 free wallet credit they gave me. It was actually better than competitors like Milkbasket and Country Delight, and even cheaper.
Because I liked the product, I added my own money to the wallet once the free credit was exhausted. That’s when the real game started.
First, they quietly added a ₹19 delivery charge. Fine, I could live with that. But then, without any notice, the product price itself was silently increased from ₹73 to ₹93, making the total ₹112 (₹93 + ₹19 delivery) for a single coconut water—more expensive than Country Delight.
This feels like a classic bait-and-switch tactic: lure customers with attractive pricing, get them to load money into the wallet, and then quietly hike prices. That’s not how you build trust or retain customers.
To make matters worse, they claim wallet money can be withdrawn, but there’s no option anywhere in the app to do so.
Good products can’t compensate for such deceptive pricing practices. Extremely disappointing.
Because I liked the product, I added my own money to the wallet once the free credit was exhausted. That’s when the real game started.
First, they quietly added a ₹19 delivery charge. Fine, I could live with that. But then, without any notice, the product price itself was silently increased from ₹73 to ₹93, making the total ₹112 (₹93 + ₹19 delivery) for a single coconut water—more expensive than Country Delight.
This feels like a classic bait-and-switch tactic: lure customers with attractive pricing, get them to load money into the wallet, and then quietly hike prices. That’s not how you build trust or retain customers.
To make matters worse, they claim wallet money can be withdrawn, but there’s no option anywhere in the app to do so.
Good products can’t compensate for such deceptive pricing practices. Extremely disappointing.
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Poor Quality, False Delivery Status & No Customer Support
My experience with Handpickd has been terrible from the beginning. My very first order was falsely marked as “customer cancelled” even though I was home the entire time. No delivery was ever attempted. My society records every visitor entry, so this could have easily been verified.
The grape stems were already rotting, and the mangoes were shriveled instead of fresh which was extremely disappointing.
The most frustrating part is the constant promotional notifications. I have opted out multiple times, yet they continue to send them. They simply ignore my requests to stop.
To make matters worse, there is no proper way to contact customer support through the app. There is no customer care number or live chat option, making it incredibly difficult to get help when something goes wrong.
At this point, I don’t care about any remaining credits or offers. I just want them to stop sending me marketing messages and respect my decision to opt out.
Based on my experience, I cannot recommend this service.
The grape stems were already rotting, and the mangoes were shriveled instead of fresh which was extremely disappointing.
The most frustrating part is the constant promotional notifications. I have opted out multiple times, yet they continue to send them. They simply ignore my requests to stop.
To make matters worse, there is no proper way to contact customer support through the app. There is no customer care number or live chat option, making it incredibly difficult to get help when something goes wrong.
At this point, I don’t care about any remaining credits or offers. I just want them to stop sending me marketing messages and respect my decision to opt out.
Based on my experience, I cannot recommend this service.
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Sincere attempt to serve quality
After having tried with all types of e commerce agencies, be it Blinkit, Big Basket etc., I have found this agency to be at least trying to sincerely serve what it promises. But, one problem here is they are not supplying some of the items, after taking the order the previous day. Either they should not show those items in their inventories, or if order is taken then the items should be delivered. About the items being pesticide free, I do not have means to test or certify, but relying on trust.
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Just Perfect
Absolutely loved my experience with Handpicked! The entire process was smooth, professional, and hassle-free. The quality exceeded my expectations, and every detail reflected genuine care and attention. The team was responsive, punctual, and made the experience feel premium from start to finish. It’s rare to find a service that’s both reliable and consistent. Highly recommended to anyone looking for quality and convenience. Will definitely be using Handpicked again!
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Good veggies but bad design
Quality is good but app design is very bad which keeps changing every few days. They want you to solve puzzles around midnight while ordering veggies. Not for everyday users. On top of that, their customer care straight up lie to you with old photos, they make you rethink if you are hallucinating about not receiving your order timely. They make you check your doorstep five times and still deny that order is not delivered. They have this clever option to select your time slot, which looks like a good idea for late risers, but once you have selected it, they will change the location of that button so that you can never change it back to early delivery.
If you have energy to argue with customer care first thing in the morning, go for handpickd.
If you have energy to argue with customer care first thing in the morning, go for handpickd.
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Excellent Quality is what they deliver
Handpicked offers fruits vegetables and selected items in dairy. They pick amazing items and deliver with perfection. Door step delivery right in the morning. Items and meat and clean unlike other deliver platforms. Quality of items - 5 star
Delivery time - 5 star
Delivery quality - 5 star
Price - 4 star (I think it’s a bit expensive than other platforms). Personally I am fine coz of the quality I am getting.
Delivery time - 5 star
Delivery quality - 5 star
Price - 4 star (I think it’s a bit expensive than other platforms). Personally I am fine coz of the quality I am getting.
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Company offers are a scam
They usually provide some offers on the cart value. But when you select them they don’t get added to the final cart , and they don’t deliver it to you.
When asked customer care, they simply tell you that you didn’t selected any offer.
In same case I showed him by adding few items and selecting the offer, showed him that the offer item isn’t reflecting in the cart. The executive told me that I can’t see it in the cart but the backend team has the offer item in the cart. Wow.. what a funny thing. Anyway, handpicked was good in early starting days but now they have started cheating/ scamming people in the name of offers .
When asked customer care, they simply tell you that you didn’t selected any offer.
In same case I showed him by adding few items and selecting the offer, showed him that the offer item isn’t reflecting in the cart. The executive told me that I can’t see it in the cart but the backend team has the offer item in the cart. Wow.. what a funny thing. Anyway, handpicked was good in early starting days but now they have started cheating/ scamming people in the name of offers .
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Bad
So the thing happened, is, I downloaded the app and then started looking for how does this work and things like that I didn’t buy anything, but I have wish list of some of the items from there like I have added in the cart certainly next day, somebody called me and asked me where do I stay and if the things are deliverable there, so I told them that I stay in this area. This is my address and this is like this and they called me. They said, is it a society or independent house independent building so I told him no, it’s not a society. So they said I’m sorry, mam we are kindly deliverying to only societies and we are not delivering in independent house so that’s why it’s feel so rude like why ?? because whoever orders he has to pay right ? so it should only be a concerned for money for them. I don’t think it should matter where they are delivering. It should be a prestigious society or should be somebody’s house or somebody’s rented property.
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Good App
This grocery shopping app is very convenient and user-friendly. It offers a wide variety of products including fresh fruits, vegetables, dairy, and daily essentials at reasonable prices. The interface is easy to navigate, making it simple to find and order items quickly.
One of the best features is the fast delivery service, which saves a lot of time. The app also provides good discounts and deals regularly. Payment options are flexible, including cash on delivery and online payment.
One of the best features is the fast delivery service, which saves a lot of time. The app also provides good discounts and deals regularly. Payment options are flexible, including cash on delivery and online payment.
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Good
Amazing app
Unprofessionalism at its peak
Ordered the veggies in 7:30 slot, obviously earlier because I won’t be available post that. Firstly, didn’t receive the order at that slot it was delayed.
Secondly, the delivery agent placed the order, took a pick and took the order back with him. That’s really unprofessional, and post that I had to argue with the customer service team who first of all take years to reply and then eventually after wasting my time I got a refund. But no accountability of veggies.
They are just good for the first few orders to attract the customer, post that they are just a regular scamming people who doesn’t care about the customer.
Secondly, the delivery agent placed the order, took a pick and took the order back with him. That’s really unprofessional, and post that I had to argue with the customer service team who first of all take years to reply and then eventually after wasting my time I got a refund. But no accountability of veggies.
They are just good for the first few orders to attract the customer, post that they are just a regular scamming people who doesn’t care about the customer.
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Poor Quality and Service
This was my first and last order.
Despite selecting large-sized tomatoes, I received the smallest ones. Instead of onions, I was sent potatoes, and the coriander leaves were already yellow and unusable. While I appreciate the effort put into presentation spreading 1 kg of tomatoes neatly in a box the actual quality was extremely disappointing.
The refund for the missing onions was processed into the Handpickd wallet, even though I had specifically requested it be returned to my original payment method.
You can keep the ₹113 in the wallet, I won’t be using it. I won’t be ordering again, and I definitely won’t be recommending this service to anyone.
Despite selecting large-sized tomatoes, I received the smallest ones. Instead of onions, I was sent potatoes, and the coriander leaves were already yellow and unusable. While I appreciate the effort put into presentation spreading 1 kg of tomatoes neatly in a box the actual quality was extremely disappointing.
The refund for the missing onions was processed into the Handpickd wallet, even though I had specifically requested it be returned to my original payment method.
You can keep the ₹113 in the wallet, I won’t be using it. I won’t be ordering again, and I definitely won’t be recommending this service to anyone.
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Fraud Team Management
The first ever experience was a disaster. The order never came. The AI assistance was completely helpless it kept on promising extended timeline of delivery. Later the team also stated the item will be delivered. But after waiting for 6 hours and multiple follow ups they canceled the order and the app stated address not found. Later they do not want it refund the amount in my original payment mode. When I requested multiple times, they agreed to refund but after 7-8 working days. But I have no trust on them. As the entire support system is fake. They behave like scam stars. HORRIBLE EXPERIENCE. PLEASE AVOID THIS APP. Better use the other reputed platforms.
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Excellent quality of vegetables
Handpickd is a refreshing change in the way we receive our daily vegetables. The concept of delivering fresh, farm-quality produce right to your doorstep early in the morning is incredibly convenient and thoughtful. What I truly appreciate is their commitment to freshness—no refrigerated or stored items, just naturally fresh vegetables as they should be.
Their no-plastic approach is a big win, making the experience not just healthy but also environmentally responsible. The quality of the vegetables is consistently excellent, and you can genuinely feel the difference in taste and freshness.
If you’re someone who values clean eating, sustainability, and convenience, Handpickd is definitely worth trying. It’s simple, reliable, and does exactly what it promises—delivers freshness every single day.
Their no-plastic approach is a big win, making the experience not just healthy but also environmentally responsible. The quality of the vegetables is consistently excellent, and you can genuinely feel the difference in taste and freshness.
If you’re someone who values clean eating, sustainability, and convenience, Handpickd is definitely worth trying. It’s simple, reliable, and does exactly what it promises—delivers freshness every single day.
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Good app
This grocery shopping app is very convenient and user-friendly. It offers a wide variety of products including fresh fruits, vegetables, dairy, and daily essentials at reasonable prices. The interface is easy to navigate, making it simple to find and order items quickly.
One of the best features is the fast delivery service, which saves a lot of time. The app also provides good discounts and deals regularly. Payment options are flexible, including cash on delivery and online payment.
One of the best features is the fast delivery service, which saves a lot of time. The app also provides good discounts and deals regularly. Payment options are flexible, including cash on delivery and online payment.
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Misleading, frustrating, and a complete waste of time!
I was genuinely excited to try the app—they market themselves as delivering fresh farm vegetables directly to your doorstep. Everything looked smooth at first. The app accepted my location, allowed me to add items to cart, and even prompted me to load money into their wallet. I added ₹2000 without any issues.
Here’s where things went downhill.
The next morning, I received multiple calls asking for my address - information that was already clearly provided in the app. After all that, I was told they do not service my area.
This makes absolutely no sense. If my location isn’t serviceable, why did the app:
• Allow me to create an account?
• Accept my address?
• Let me load money into the wallet?
That’s not just poor design; it’s misleading.
To make things worse, the app claims that wallet funds can be withdrawn “anytime.” That is simply not true. There is no direct withdrawal option in the app. I had to contact customer support, and instead of resolving the issue, I was met with unnecessary questions and delays.
After a lot of back-and-forth, I was told the refund would take 7–10 days.
So let me get this straight:
• You take money instantly
• Fail to provide service
• Then delay returning the money
Completely unacceptable.
This experience feels unprofessional and poorly managed. Until they fix their serviceability checks, wallet system, and customer support, I strongly recommend avoiding this app.
Here’s where things went downhill.
The next morning, I received multiple calls asking for my address - information that was already clearly provided in the app. After all that, I was told they do not service my area.
This makes absolutely no sense. If my location isn’t serviceable, why did the app:
• Allow me to create an account?
• Accept my address?
• Let me load money into the wallet?
That’s not just poor design; it’s misleading.
To make things worse, the app claims that wallet funds can be withdrawn “anytime.” That is simply not true. There is no direct withdrawal option in the app. I had to contact customer support, and instead of resolving the issue, I was met with unnecessary questions and delays.
After a lot of back-and-forth, I was told the refund would take 7–10 days.
So let me get this straight:
• You take money instantly
• Fail to provide service
• Then delay returning the money
Completely unacceptable.
This experience feels unprofessional and poorly managed. Until they fix their serviceability checks, wallet system, and customer support, I strongly recommend avoiding this app.
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Response from developer
Hi, we’re really sorry for your experience. This is not the standard we aim to provide. Please share your registered number with us at nothappy@handpickd.in, and we’ll get this reviewed on priority and assist you with the refund. Thank you for bringing this to our notice. We’ll ensure this is resolved at the earliest.
Good
Good
Response from developer
You just made our day! 🌞 We look forward to keep serving you ‘the good fresh’ for months and years to come!!
Worst experience ever
I generally don’t write any reviews but this is the worst start up ever
They had taken my order and it was not delivered they kept on saying it’s on the way, will be delivered in 30 minutes and after 6 hours they said because of society entry issue your order is cancelled and when I asked them no one called or I didn’t get any request on NBH app they said because of our silent policy we don’t call our customer or ring the bell😂
This is the most ridiculous excuse I have ever heard, they are a delivering app and they don’t call or ring the bell so how is it supposed to deliver pigeons will drop it to balcony.
I will be making sure that I will tell about thi experience to all
My friends and I owns so they don’t waste their energy in such stupid delivery app
They had taken my order and it was not delivered they kept on saying it’s on the way, will be delivered in 30 minutes and after 6 hours they said because of society entry issue your order is cancelled and when I asked them no one called or I didn’t get any request on NBH app they said because of our silent policy we don’t call our customer or ring the bell😂
This is the most ridiculous excuse I have ever heard, they are a delivering app and they don’t call or ring the bell so how is it supposed to deliver pigeons will drop it to balcony.
I will be making sure that I will tell about thi experience to all
My friends and I owns so they don’t waste their energy in such stupid delivery app
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Response from developer
Oops! 😓 Can you please share your details on NotHappy@handpickd.in so we can track & resolve? Thanks so much!
Right app wrong usage
The app gives you convenience to choose the right quantity and it shows the amount varying as per the weight! But very easily handpicked is using it irresponsibly, they are giving exceeding weight and exceeding the price for the same ! Infact on checking the weight for paneer it was given less and they had charged high on that ! So I would recommend all to better start checking the weight, of what has been delivered to you ! Although quality wise everything is perfect , what what they are practising is wrong ! If the weight is exceeding kindly don’t charge people more , you are finding it as a convenience at your end , so that at your end your people doesn’t do the hard work and you can use people’s money for you easily .
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Response from developer
Hi, thank you for sharing this feedback. We take concerns like this very seriously. We’d like to clarify that our pricing is based on the actual weight delivered, and we do not intend to overcharge in any way. That said, we definitely want to review this for your specific order and understand what may have gone wrong. Please share your order ID or registered number with us at nothappy@handpickd.in, and we’ll have this checked on priority and get back to you with a resolution. We’d also like to look into the weight variation shown at checkout in your case. Appreciate you bringing this to our notice.
Good quality fruits & veggies- WhatsApp & customer care need improvement
1) Started using Handpicked for about 2 months back. Some items costly, some are very economical. Delivery on time. Rates are acceptable.
2) Customer-Care is very poor. We keep on writing messages. Immediately read tick appears. But no response ever received. Seems read tick appears automatically - only one side communication i.e. advertising of the Handpicked.
3) Offers are great, but due to nil response, we get doubts whether offer will be applied to all. Received a card saying add Rs 4000/- to wallet- cashback of Rs 1000/- & 20% discount. Being a new online startup, was doubtful. Somehow contacted Handpicked, was told offer is not for me. Guess it was for another family staying at ground floor , whose first time free gift was delivered to us by mistake. Thinking it was free gift we used it. He kept on telephoning about non receipt of free gift. Our first time free gift was twice delivered to wrong address.
2) Customer-Care is very poor. We keep on writing messages. Immediately read tick appears. But no response ever received. Seems read tick appears automatically - only one side communication i.e. advertising of the Handpicked.
3) Offers are great, but due to nil response, we get doubts whether offer will be applied to all. Received a card saying add Rs 4000/- to wallet- cashback of Rs 1000/- & 20% discount. Being a new online startup, was doubtful. Somehow contacted Handpicked, was told offer is not for me. Guess it was for another family staying at ground floor , whose first time free gift was delivered to us by mistake. Thinking it was free gift we used it. He kept on telephoning about non receipt of free gift. Our first time free gift was twice delivered to wrong address.
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Response from developer
We're sorry for the experience, and we're working to do better. Please contact us at nothappy@handpickd.in so we can make it right.
