Missing Refund
WARNING. BE VERY CAREFUL. Whilst the shopping service was satisfactory, some items were unavailable and I am still awaiting the refund for these items. They insist they have already refunded me, but that is simply not true. It has now been 18 days since my shopping was delivered, and I am still waiting. I have exchanged 21 emails with them without success. I can only conclude that they have STOLEN my refund. What is going on?
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Happy Fresh
Great place to shop for convenience and the shopper is absolutely excellent with checking for quality of food and also purchasing items that was not available on the app 😊
10/10 for customer satisfaction 🙏
10/10 for customer satisfaction 🙏
Disappointed
I was hoping to shop for groceries for my family in the Philippines but it’s “out of range” for Leyte are.
Reject
I used this app for several years & was happy with it. Recently something changed…it kept asking me to verify my email address, handphone number & password. When I responded it responded that my handphone number was already being used?
I have deleted the program several times trying to use the program to no avail. I want to use the service offered but I’m not going to put up with a “broken” app.
Thanks,
Ron
I have deleted the program several times trying to use the program to no avail. I want to use the service offered but I’m not going to put up with a “broken” app.
Thanks,
Ron
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Response from developer
Hi, Bubba's! We are sorry for this inconvenience. Please let us fix it for you. Can you send your phone number and registered email through DM regarding this matter to our social media? Please reach us out at Instagram/Twitter @happyfresh_id so, we can look further and more detailed. Thank you!
Happy with happy fresh service
Happy with my first Happy Fresh delivery
Awesome!
Very good service and performance. Happyfresh really helps me a lot! Thank youuu!
Beli kue di Hokki
Service memuaskan, Terimakasih
Zac Harrison
The best shopping app in Malaysia
ใช้โปรดีดีตอน 10 โมงไม่ได้เลยเพราะอะไรอุตส่าห์นั่งเฝ้ารอเวลาก็ขึ้นว่าไม่พบดิบนี้
ใช้โปรไม่ด้เลยค่ะทำไง
รบกวนเร่งด่วน สามารถช่วยได้มากขอบคุณทุกๆอย่างลงตัวพอดี
ได้รับบริการช่วยเหลืออย่างดี ถึงดีที่สุด
Excellent service
Very happy with my delivery and driver very helpful by packing all my goods into my bags
Good service
Very convenient shopping. Good communication for replacement items.
Very Impressed & Happy with the service provided
My shopper Iman was very polite & called me to let me know that Mineral waters I ordered were out of stock due to the water supply shut down in Penang. She did offer replacements of Evian water. Rider called to confirm my parent’s home address when he got there before delivering goods to them. Delivery was on time & everything was packed neatly & rider was very friendly & polite.
Convenience & reasonable pricing.
Very impressed with the service & will be using them again very soon! Thanks very much!
Convenience & reasonable pricing.
Very impressed with the service & will be using them again very soon! Thanks very much!
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Limit Promotional Push Notifications
The service and app are overall good, I’ve been a happy user for several years.
What has become increasingly intolerable is the promotional push notifications and their frequency—HappyFresh, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently.
We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling the app’s notification permissions entirely is out of the question.
But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate HappyFresh among the highest counts of notifications, for an app that I use (and want to use) once every two weeks.
This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think.
Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate.
What has become increasingly intolerable is the promotional push notifications and their frequency—HappyFresh, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently.
We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling the app’s notification permissions entirely is out of the question.
But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate HappyFresh among the highest counts of notifications, for an app that I use (and want to use) once every two weeks.
This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think.
Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate.
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Response from developer
Hi, Ches Martin! We’re sorry for your inconvenience about this. " Give us a chance to fix it! ". We always try to make an increase in service quality and customer satisfaction until our services have become better than before. If you have any problems please contact us via Social Media on: IG & TW: @happyfresh_id,@happyfresh_my,@happyfresh_th FB: HappyFresh_ID,Happy Fresh_MY,HappyFresh_TH Thanks
Very buggy app
-Was unable to access the vouchers tab
-While trying to checkout I was also unable to select cash on delivery without being bounced back to the check out page. Upon trying Grabpay, the app also had issues connecting to the payment system.
In the end I just ended up not using it to buy anything😅
-While trying to checkout I was also unable to select cash on delivery without being bounced back to the check out page. Upon trying Grabpay, the app also had issues connecting to the payment system.
In the end I just ended up not using it to buy anything😅
Hidden service cost & greedy rider
During checkout there is no mention regarding the estimated service cost or even the word service cost is also nonexistent. Orders arrived and had to pay extra RM7.00 service cost for the items that shopper/ rider did not pick up. It is absurd and stupid. If there is really a service cost in the first place, should have add it in during checkout, not after receiving product. I feel cheated.
Furthermore, greedy rider try to juggle 2 different orders from 2 different account holder from the same household into 1 order, leaving out 3 important products from an order just because they are big and heavy and only bring the lightest one. In the end, it’s my loss. No more purchases here, going back to my usual online platform
Furthermore, greedy rider try to juggle 2 different orders from 2 different account holder from the same household into 1 order, leaving out 3 important products from an order just because they are big and heavy and only bring the lightest one. In the end, it’s my loss. No more purchases here, going back to my usual online platform
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Payment difficulties
Doesn’t accept credit and debit cards anymore since Feb 9, 2022. No BCA OneKlik. Paying is a pain and needs to be fixed soon
Sad Fresh
I ordered with Happy Fresh fairly often during the heightened covid cases. It's significantly more expensive than going to the supermarket of course, but I was prepared to accept that. However I've given up, no longer prepared to accept poor service.
There have been quite a few issues (pricing, stock, delivery late or slot completely ignored, vouchers advertised but not actually available, rotting produce) but the farcical situation with bags is the one I'll mention here because it highlights an ridiculous policy they still have. Since you have to pay for the delivery packaging, I've chosen the RM 0.5 option if the order is small. Twice now they have "run out" of plastic bags (run out of plastic bags in a supermarket???) and switched to the RM 3 bag instead without checking if I was prepared to pay 6x the price. When I raised this with Customer Service they told me *I* had chosen the RM 3 bag. I sent them a screen shot of the original order to prove that statement was wrong. Their response was not to worry, I could return it for a refund next time! Ludicrous and a great way to lose a customer. I stopped using them for a while after that, but tried again recently. Yesterday they did exactly the same thing again. Two small bags of coffee in an enormous RM 3 bag.
Bye bye Happy Fresh. Hello Gr.ab Mart. Gr.ab is cheaper and more reliable anyway.
There have been quite a few issues (pricing, stock, delivery late or slot completely ignored, vouchers advertised but not actually available, rotting produce) but the farcical situation with bags is the one I'll mention here because it highlights an ridiculous policy they still have. Since you have to pay for the delivery packaging, I've chosen the RM 0.5 option if the order is small. Twice now they have "run out" of plastic bags (run out of plastic bags in a supermarket???) and switched to the RM 3 bag instead without checking if I was prepared to pay 6x the price. When I raised this with Customer Service they told me *I* had chosen the RM 3 bag. I sent them a screen shot of the original order to prove that statement was wrong. Their response was not to worry, I could return it for a refund next time! Ludicrous and a great way to lose a customer. I stopped using them for a while after that, but tried again recently. Yesterday they did exactly the same thing again. Two small bags of coffee in an enormous RM 3 bag.
Bye bye Happy Fresh. Hello Gr.ab Mart. Gr.ab is cheaper and more reliable anyway.
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Excellent app and service
Everything works great.
Serious software bug in the app
The app has a major flaw in that it will remove items in your shopping cart without notifying you. And if you are not able to remember all the countless items you have added to your cart at check out, you will find out only upon delivery that items are missing.
