Slowest app ever
Use website. The app is so cumbersome and slow to add or delete wish list items it’s not worth using. You can’t even see the full wish list in the app. It’s a dud.
Pointless
You can’t even add your reward card to your Apple Wallet. Can you fix that issue finally please, it’s been acting up since day one.
App not working
The app is not working correctly since the ‘Rewards’ upgrade. Just showing error messages all the time
Wallet
Still can’t add the loyalty card to my wallet even after the new update to the app. Been like this a while now and seen others with the same issue
Better of using the website
There’s not much benefit to using the app, the foundation I use only stocks like 10 of the colours on the app whilst site has full range and then the wish list does not update if an item has sold out or shows if the item is on offer. For a luxury brand you would expect much better. Only thing I like is the benefits section that’s useful
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Functional?
Are there any developers team behind ? Why bugs aren’t fixed? Wish list doesn’t work. Website and app don’t screen under one account, why? Could be much functional. I
Browsing you see just 2 items in a row, top screen doesn’t slide away, don’t allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing?
Browsing you see just 2 items in a row, top screen doesn’t slide away, don’t allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing?
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Poor
The loyalty card has an option to add to Apple Wallet. However, this does not work. It would appear the developers do no testing.
Functional?
Could be much functional. I
Browsing you see just 2 items in a row, top screen doesn’t slide away, allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing?
Browsing you see just 2 items in a row, top screen doesn’t slide away, allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing?
Non-functional app; useless
Most of the 5 star reviews are fake (the little difference between these reviews’ titles) but this and the other ones criticizing it are real. It has a bunch of bugs and will take more time to navigate than building your own Harvey Nichols store from scratch.
Rewards code
Cannot add it to wallet
Can’t add to Apple wallet
I’m wanting to add my rewards card to my Apple wallet however the ‘add to Apple wallet’ button doesn’t work on the app.
Won’t add to wallet
I’ve tried emailing HV direct but no one replies. The app will not load onto my iPhone wallet even though there is a specific button to add it. How do I remedy this
Rubbish
Says customer has exceeded daily association limits when trying to add points. Cannot add manually. Could not be added in store. Hopeless
Can’t use gift vouchers
Had £100 in vouchers and have now realised you can’t use them online.
Bad update
The updated app is less easy to navigate than before - dumb
App? What app?
I mean it’s just a glorified mobile website rehashed into a downloadable app that doesn’t really work very well
Awful upgrade
The October 2023 updated app is even worse than the last upgrade. The sign in is not stable and the loyalty card is not showing, which means I can’t collect points or receive discounts. Please fix urgently
Horrible app horrible company
Bought My partner £260 bottle of perfume, when the delivery came I could tell the box was empty so I open the box in front of delivery man and my door bell cam. Got hold of Harvey Nichols who told me they will investigate it. I explained my partners birthday was next week but to be honest the person I spoke to didn’t care one bit. It’s the first time I used the app and I’m kicking myself for it as I usually go into store and get it but after this terrible experience I won’t be using the app or store again. Stay well clear from this app don’t get bit like it did.
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Amazing
I love Harvey Nichols so much, they are so amazing and offer stuff for everybody and before you say “its all expensive” they have stuff under £100 u just need to look and even their sale items are great, just a 10/10 shop!
Laughably bad
Just the mobile website reskinned and somehow made less reliable. Not premium in any way
