Poor Costumer support service
i have given 1 star because the sample collector didnot came and his number is not reachable. i connected to helpline but only bots are responding and no genuine response is received.
Fake advertisement
You’re advertising vit b12 along with other 14 test for 149 for that we need to download the app. After installation and login there is no such offer
Response from developer
Hi, We would request you to kindly share your contact details so we can check and get this resolved on a priority basis.
Do not install this application
Do not install
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
Complaints
I am writing this complaint to formally highlight the serious deficiency in service, misrepresentation, and lack of transparency by Healthians.
1. Sample collection was not done within the committed time, causing unnecessary delay and inconvenience.
2. At the time of booking, the sales representative clearly committed that reports would be delivered within 6 hours.
3. Later, when I contacted customer care, I was informed that the minimum turnaround time is 32 hours, which is a complete contradiction of the sales commitment.
4. Different representatives provided conflicting information, clearly indicating lack of internal coordination and misleading communication.
5. The application status is inaccurate and does not reflect the real progress of the reports.
This constitutes:
• False assurance at the time of sale
• Deficiency in service
• Unfair trade practice under the Consumer Protection Act, 2019
Due to this mismanagement, I faced mental stress, loss of time, and inconvenience, especially considering that medical reports are often time-sensitive.
I request:
• A written explanation for the false commitments
• Immediate resolution or refund, as applicable
• Assurance that such misleading practices will not be repeated
Failing which, I reserve the right to escalate this matter to:
• National Consumer Helpline (NCH)
• Consumer Disputes Redressal Commission
• Appropriate digital grievance platforms
This complaint is being submitted in good faith and with the expectation of a prompt and responsible response.
1. Sample collection was not done within the committed time, causing unnecessary delay and inconvenience.
2. At the time of booking, the sales representative clearly committed that reports would be delivered within 6 hours.
3. Later, when I contacted customer care, I was informed that the minimum turnaround time is 32 hours, which is a complete contradiction of the sales commitment.
4. Different representatives provided conflicting information, clearly indicating lack of internal coordination and misleading communication.
5. The application status is inaccurate and does not reflect the real progress of the reports.
This constitutes:
• False assurance at the time of sale
• Deficiency in service
• Unfair trade practice under the Consumer Protection Act, 2019
Due to this mismanagement, I faced mental stress, loss of time, and inconvenience, especially considering that medical reports are often time-sensitive.
I request:
• A written explanation for the false commitments
• Immediate resolution or refund, as applicable
• Assurance that such misleading practices will not be repeated
Failing which, I reserve the right to escalate this matter to:
• National Consumer Helpline (NCH)
• Consumer Disputes Redressal Commission
• Appropriate digital grievance platforms
This complaint is being submitted in good faith and with the expectation of a prompt and responsible response.
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Response from developer
Hi Vishal, our team tried contacting you on the registered number, but unfortunately, you were unavailable. Kindly share a time slot per your availability so that we can provide you with an appropriate resolution for the concern raised.
Totally fraud app
I rarely write reviews, but my experience with the Healthians app has been frustrating enough that it feels necessary. The app looks promising, but almost everything about using it turned into a hassle.
First, the interface is confusing and cluttered. It takes far too long to navigate to basic features like booking a test or viewing past reports. Even simple actions require multiple taps, and the app freezes often, forcing me to restart it.
Second, the booking process is unreliable. The time slots shown in the app don’t seem to match actual availability. I selected a convenient slot, only to get a delayed confirmation and then a last-minute rescheduling notice. It completely defeated the purpose of booking in advance.
Third, the status updates are inconsistent. Sometimes the app shows “Sample Collected” even when no one has shown up. Other times it gets stuck on the loading screen when I’m trying to track the progress.
The most disappointing part is that reports take longer than promised, and the app doesn’t give any meaningful explanation or updates. I had to call customer service multiple times just to know what was happening.
Overall, the Healthians app feels unreliable and poorly maintained. I expected a smoother, more professional experience for something as important as health services. I really hope the developers fix these issues, but as of now, I cannot recommend it.
First, the interface is confusing and cluttered. It takes far too long to navigate to basic features like booking a test or viewing past reports. Even simple actions require multiple taps, and the app freezes often, forcing me to restart it.
Second, the booking process is unreliable. The time slots shown in the app don’t seem to match actual availability. I selected a convenient slot, only to get a delayed confirmation and then a last-minute rescheduling notice. It completely defeated the purpose of booking in advance.
Third, the status updates are inconsistent. Sometimes the app shows “Sample Collected” even when no one has shown up. Other times it gets stuck on the loading screen when I’m trying to track the progress.
The most disappointing part is that reports take longer than promised, and the app doesn’t give any meaningful explanation or updates. I had to call customer service multiple times just to know what was happening.
Overall, the Healthians app feels unreliable and poorly maintained. I expected a smoother, more professional experience for something as important as health services. I really hope the developers fix these issues, but as of now, I cannot recommend it.
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Response from developer
Hi Fogawat, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
