PREDATORY CANCELLATION SCHEME
BE AWARE
•if you cancel your account, they will attempt to offer 50% off your next order and ask for your permission to reactivate your account. THEY WILL CHARGE YOU without your consent and send you an unauthorized box. This company is predatory, has poor ingredients and issues with boxes (packing issues, SMELLY ROTTEN MEATS). I strongly advise to pick another company.
•if you cancel your account, they will attempt to offer 50% off your next order and ask for your permission to reactivate your account. THEY WILL CHARGE YOU without your consent and send you an unauthorized box. This company is predatory, has poor ingredients and issues with boxes (packing issues, SMELLY ROTTEN MEATS). I strongly advise to pick another company.
Show more
Unclear
Made one order and payed almost $100! I’ll never order through this place again! Basically had salad in the delivery, no meat or seafood for that price?! The photos/pictures are false advertising! What a waste of money and time. I could have spent that at the supermarket! I was after ready meals! Not do it yourself meals!
Show more
Pretty disappointed
This is pretty poor. I recently went back and gave it a go after trying hello fresh previously and being let down. I swore not to come back as the service was pretty poor last time. However, I was talked into coming back by one of their salesmen who said they’d fixed all issues.
So I was optimistic. Unfortunately, first delivery and multiple ingredients missing.
Try to report this and I’m placed on hold and waiting for an agent. I write this after becoming frustrated at waiting.
Gousto, their main competitor - I had the same issue last week with missing ingredients, but Gousto sorted it straight away. No hold, no wait, just straight forward report and refund using the app. No air chat, no waiting for an agent. Just decent service. I’m left regretting giving hello fresh one more chance.
So I was optimistic. Unfortunately, first delivery and multiple ingredients missing.
Try to report this and I’m placed on hold and waiting for an agent. I write this after becoming frustrated at waiting.
Gousto, their main competitor - I had the same issue last week with missing ingredients, but Gousto sorted it straight away. No hold, no wait, just straight forward report and refund using the app. No air chat, no waiting for an agent. Just decent service. I’m left regretting giving hello fresh one more chance.
Show more
Very hard to cancel
It is very hard to cancel from the app and they do not refund appropriately for spoiled ingredients.
It’s not good and user friendly
You cannot cancel your plan via your plan edit and have to skip every week! I couldn’t find anything in the app to cancel my plan ! This is not good at all it’s kind of making me feel like I’m stock and have to check the app on a weekly basis
Scam!! Their Salesman are scammers too!
They came to my doors and registered us, said we have time until tomorrow to choose meals or cancel. When I tried to change meals it was not possible and they already put charges on my credit card and it subscribed for each week !!! I want full refund !!!
New update ~ sept 2026
I have no idea why what was working needed to change.
The new format for seeing your selected meals and the other options is ENTIRELY CHAOTIC for no reason.
Way less user friendly, less readable, more complicated, less streamlined and straightforward..
HelloFresh, why?
People have busy lives and patronize your business for that reason. Can we please just get back to basics and keep it simple ?
The new format for seeing your selected meals and the other options is ENTIRELY CHAOTIC for no reason.
Way less user friendly, less readable, more complicated, less streamlined and straightforward..
HelloFresh, why?
People have busy lives and patronize your business for that reason. Can we please just get back to basics and keep it simple ?
Show more
Over charged
I canceled my service, but they still proceeded to send a box of food. The box contain steak. The steak was busted open, and there was steak blood all over the entire package. It smiled so awful. Additionally, they’re trying to bill me for this package they sent without billing me and they also added a charge for some gourmet lunch box that I have no idea what they’re talking about cause not only did I not receive it I never ordered it. I have tried reaching out to customer service only to get put on hold or hung up on or the chat freeze. I’m so frustrated with this whole situation. They are trying to charge me about $170 for ruined food, and something I did not order or receive.
Show more
Customer service
The worst customer service. Good luck trying to get in contact with them
Good food, bad app
No major complaints about food. Occasionally something is missing, but I have always been refunded promptly.
However, app is bad. Changing orders is needlessly repetitive with lots of confusing extra redundant steps to swap a recipe in or out. Since 90% of the use of the app is to change recipes, they could make it SO much easier.
However, app is bad. Changing orders is needlessly repetitive with lots of confusing extra redundant steps to swap a recipe in or out. Since 90% of the use of the app is to change recipes, they could make it SO much easier.
Show more
Too hot for shipping
Shipping food during a heatwave, especially with additional heat warnings in effect, feels far too risky for me. I recently experienced food poisoning from spoiled beef—not HelloFresh. To be absolutely clear, I did not become sick from HelloFresh. However, I did discard the raw chicken included in this box because I was not comfortable taking any chances with food safety.
As a result, I’m particularly cautious about perishable food being exposed to extreme temperatures during shipping. I was not comfortable with this box being shipped from Texas and potentially sitting inside a hot delivery truck for most of the day before arriving at my home in the late afternoon. Given the extreme temperatures, I simply do not feel confident that the food was maintained at a safe temperature throughout the delivery.
Ultimately, this was a $29.00 mistake on my part, but given my recent experience with food poisoning, I believe being cautious about the safety of perishable food is completely justified.
As a result, I’m particularly cautious about perishable food being exposed to extreme temperatures during shipping. I was not comfortable with this box being shipped from Texas and potentially sitting inside a hot delivery truck for most of the day before arriving at my home in the late afternoon. Given the extreme temperatures, I simply do not feel confident that the food was maintained at a safe temperature throughout the delivery.
Ultimately, this was a $29.00 mistake on my part, but given my recent experience with food poisoning, I believe being cautious about the safety of perishable food is completely justified.
Show more
Great product, poor app
I love HelloFresh but the app has gone downhill. It is so buggy and difficult to use now. There are constant issues like unable to change delivery dates, load times, overriding changes. Please improve your app experience!
It is a terrible mistake buying these products
The only reason I was ordering was that I’m unable to cook since being very busy, and I haven’t seen anywhere they mention that any food that they send to you is just raw materials.
Even if they did you wouldn’t be able to cook because all the vegetables were rotten and smelling awful, the salmon meat was also bad and most of the items were not fresh as they meant to be.
It was so frustrating and I will never recommend it to anyone, if you are still buying make sure not to order vegetables because none of mine were fresh.
Even if they did you wouldn’t be able to cook because all the vegetables were rotten and smelling awful, the salmon meat was also bad and most of the items were not fresh as they meant to be.
It was so frustrating and I will never recommend it to anyone, if you are still buying make sure not to order vegetables because none of mine were fresh.
Show more
Harder to use ….
This update has made it harder to find meals I like … so gave up and skipped the week instead.
Curious Customer-Potentially
Will you / or do you offer small portions that are not necessary to be reheat-in? What are cold food go to snacks / meals? Thank you for your service 💗
Can’t get it right
HF can not get it right as far as making sure the recipe cards are with the order. And the ingredients Also extra ingredients which is nice. I’m cooking for 3 with enough ingredients for 4. Nice to split into smaller portions for lighter eaters. Or lunch the next day.
1 star – Extremely disappointing customer service
I’ve been on and off with HelloFresh for years, but after this experience I absolutely will not be returning.
I cancelled my subscription 4 days before going on holiday, but apparently HelloFresh requires 5 days’ notice. I called them 2 days before the delivery to explain that I was away and had cancelled, but because I had apparently missed the cut-off by just a few hours, they refused to stop the box.
£70 was taken from my account for a box I hadn’t chosen or wanted. I was hoping HelloFresh would show a bit of goodwill given the circumstances, but instead I had to contact them to try to resolve it. I was offered goodwill gestures totalling £34, but I have not received that refund yet. This still leaves me paying for a box that I had tried to cancel before it was delivered.
My friend was looking after my dog while I was away and received the box. When she opened it, it was missing fish, meat, tomatoes, onions and peppers. She contacted HelloFresh again and was offered compensation for the missing ingredients, but I have not received that refund yet either.
What makes the whole situation even more frustrating is that because I had cancelled, I hadn’t selected the recipes. HelloFresh simply sent whatever meals they decided to send, and not one of them was something that I, my family or even my friend would have chosen or wanted to eat.
If you’re going to send a box that the customer hasn’t selected, you’d think you might at least send some of your more popular meals. Instead, it honestly felt like I’d been sent a box of meals they had left over simply because I’d missed the cancellation deadline by a few hours.
After being a customer on and off for years, I’m genuinely shocked at how this was handled. It’s not really about the money — it’s the lack of flexibility, goodwill and customer service.
I’m going back to Gousto, and HelloFresh could learn a LOT from them when it comes to looking after their customers.
Needless to say, I won’t be returning.
I cancelled my subscription 4 days before going on holiday, but apparently HelloFresh requires 5 days’ notice. I called them 2 days before the delivery to explain that I was away and had cancelled, but because I had apparently missed the cut-off by just a few hours, they refused to stop the box.
£70 was taken from my account for a box I hadn’t chosen or wanted. I was hoping HelloFresh would show a bit of goodwill given the circumstances, but instead I had to contact them to try to resolve it. I was offered goodwill gestures totalling £34, but I have not received that refund yet. This still leaves me paying for a box that I had tried to cancel before it was delivered.
My friend was looking after my dog while I was away and received the box. When she opened it, it was missing fish, meat, tomatoes, onions and peppers. She contacted HelloFresh again and was offered compensation for the missing ingredients, but I have not received that refund yet either.
What makes the whole situation even more frustrating is that because I had cancelled, I hadn’t selected the recipes. HelloFresh simply sent whatever meals they decided to send, and not one of them was something that I, my family or even my friend would have chosen or wanted to eat.
If you’re going to send a box that the customer hasn’t selected, you’d think you might at least send some of your more popular meals. Instead, it honestly felt like I’d been sent a box of meals they had left over simply because I’d missed the cancellation deadline by a few hours.
After being a customer on and off for years, I’m genuinely shocked at how this was handled. It’s not really about the money — it’s the lack of flexibility, goodwill and customer service.
I’m going back to Gousto, and HelloFresh could learn a LOT from them when it comes to looking after their customers.
Needless to say, I won’t be returning.
Show more
Scammers
The checks say the same amount, but they withdraw twice as much from the bank without any explanation. No one decides or cancels anything.
I wouldn’t recommend buying any subscriptions.
The order was for $60, but for some unknown reason they started charging over $100, and nobody is explaining anything. Even though the shopping basket still shows $60.
A complete scam
A complete scam
I won so much off and this lady I think her name was Tracy she said the offer was over with. Thanks
So if you have charged my card then you need to put 41. And some few cents back on my card
