Scam
They won’t tell you until after your order is supposed to have arrived whether or not they’ll deliver to your address. if they don’t, you’ll only get a credit. beyond that, they make it unreasonably hard to cancel a subscription. not worth it.
Recent UI changes
Generally I’ve liked the updates but the recent one is really annoying when I try to filter recipes. On the home page I used to have options next to “ for you” such as premium, wellness, quick and easy”. Now they’re gone as of Aug 03 and I have to scroll through the homepage and search recipe details. This seems both deceptive ( in the case of premium) and annoying.
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Missing items
It’s only my second order and an item missing from 2 separate meals. Terrible service. I’m considering cancelling all future orders.
Too damn hard to cancel subscription
Tried cancelling but had to go online to their website
Rude - awful customer service
I filled out my application, they called me and I told them I was planning on putting an order through but I wasn't sure if I wanted to right away and before I could finish my sentence the guy was rude and hung up on me. Very unprofessional, Would not recommend. I will not be subscribing after that.
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Sooo many popups
Really annoying when I'm trying to compose my weekly order. I just want to be able to browse the meals. I don't want popups in my face every minute
Not worth it
Won’t let you cancel your subscription and try’s to keep charging me
Should be called “just ok”
Most of my frustration was with the app. Have the service 16 weeks before cancelling. Twice suspended delivery for being out of town and they delivered anyway. The first time they claimed I didn’t give them enough notice that it needed to be at least five days (it was 4 days) second time I gave over two weeks notice that I needed to suspend delivery for two weeks and they still delivered.. There were also other little issues such as meal cards that didn’t match the food. Twice there were recipes that were supposed to include salmon or chicken, but the salmon and chicken were conveniently absent from the box. I also thought that at times the mail were very light on the meat and heavy on rice, and cheaper vegetables. I would edit the food options, but it didn’t seem to change the ratios at all. Overall, I would say that this delivery service is not bad if you’re somebody who needs assistance with learning to cook. My husband was able to follow the recipe cards and everything turned out perfect. But, the frustration with the app and customer service led me to want to cancel the service. Unfortunately, the good did not outweigh the bad.
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scum
they tell you that you can get a free box and money off but when it actually comes to it they don’t let you… also if you’re planning on cancelling, good luck! they hide it on their website and ask about 5 questions to make you not cancel! scummy website, i’d use an alternative
Scammer
I used their service for a few weeks then decided to stop. Then they started calling me EVERYDAY, from different numbers! They even call me super late at night. Horrible experience and i feel harassed at this point. I do NOT recommend affiliate with this company. scammer vibe
Unreliable delivery
I used to be able to count on my box arriving by 5:00 on the scheduled delivery day so that I could cook the first meal on delivery day. My last two boxes have arrived after supper the day after my scheduled delivery, so I’ve had to make last-minute alternate dinner plans. It is difficult to reach a customer service representative and the chat bot is unhelpful. I use this service to make meal planning easier, but if I don’t know if my kit will arrive on time for dinner on Monday, or Tuesday, or Wednesday, then it’s actually making meal planning harder.
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Doesn’t work
Ai won’t give you right billing info and can’t get the correct stuff
Also food sucks and delivery was abysmal. Went to different places around the building and arrived at weird times
Also food sucks and delivery was abysmal. Went to different places around the building and arrived at weird times
Expensive
The membership is expensive, but thanks for the suggestion to cook a new meal for the week
App completely broken
App hasn’t worked for meal selection in weeks. Multiple updates and still I cannot edit my meals in the app. What are you fixing if not the core experience of the app?
Web works fine but is inconvenient. Quality is really lacking these days. Used to love this service.
Web works fine but is inconvenient. Quality is really lacking these days. Used to love this service.
absolute joke of a company
if you want tomatoes and bell peppers shipped to you that are rotting and stinking when you open the box, this is definitely the company to go to!! happened MULTIPLE occasions. customer support is an absolute joke, “cancel anytime” is a lie, the discounts aren’t what they claim to be either. “8 free meals!” is actually a 25% discount over a small period of time. they also refuse any sort of refund even if the transaction only went through less than 3 hours ago and the box still has 5 days to ship LOL. most of the meals have become an extra “2.99, 5.99 or 12.99” so its even more costly. its so overpriced, paying $112 for TWO people for 3 meals is such a joke. oh and, your box will come to you soggy and leaking everywhere. they dont even deserve one star 🥰🫰
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Great service
The delivery person arrived this morning but I was not able to open the access gate for him. I asked to come back later which he did (30 minutes). Text me to let me know he was coming and I was able to open the apt gate. Appreciative of him for patience and understanding!!!
scammers
I signed up to look at the food that they had available. Wasn’t interested in any of it immediately cancelled my account. Several days later, they charged my credit card and sent me food that I didn’t ask for and didn’t want and refused to give me my money back. The food was disgusting and went straight in the garbage.
Upon talking to customer service, they refused to do anything and said it was their policy. And blamed me even though I had closed the account days earlier.
Upon talking to customer service, they refused to do anything and said it was their policy. And blamed me even though I had closed the account days earlier.
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Poor Customer service.
I was excited to try HelloFresh, but unfortunately my experience has been disappointing.
After deciding I no longer wanted to receive another box, I was surprised to find that I was still being charged and sent one. I reached out to customer service hoping to better understand what happened and see if there was anything they could do. I was polite throughout the conversation, but the representative I spoke with was not very understanding or helpful, which made an already frustrating situation even more disappointing.
I was also underwhelmed by the meal selection. While the meals are good, I found that many of the options become repetitive from week to week. If you want more variety or the more appealing meals, you often have to pay an additional charge on top of the subscription price. That makes it difficult to feel like you’re getting good value.
Overall, I expected better customer service and more flexibility with both the ordering process and the meal options. I hope HelloFresh takes customer feedback seriously and works to improve both the customer experience and the variety offered in their meal plans.
I am honestly shocked to see a company that seems to promote such good motives, work so poorly at customer satisfaction. The representative I worked with had also made a point to tell me to “donate the food to a local food bank” if I didn’t wish to receive it. Which would be a great idea except the box “ I didn’t prefer to receive” cost what little money I had for food that week so it wasn’t an option. And quite frankly it felt insensitive to my situation as it wouldn’t be enough to feed my family but left me with no other options.
Overall if a meal plan is what you’re looking for I would say there are lots of good options, that promote health and good food quality’s that are filling as well as calorie controlled, that also strive to have good customer service but I would not consider hello fresh to be one of them.
After deciding I no longer wanted to receive another box, I was surprised to find that I was still being charged and sent one. I reached out to customer service hoping to better understand what happened and see if there was anything they could do. I was polite throughout the conversation, but the representative I spoke with was not very understanding or helpful, which made an already frustrating situation even more disappointing.
I was also underwhelmed by the meal selection. While the meals are good, I found that many of the options become repetitive from week to week. If you want more variety or the more appealing meals, you often have to pay an additional charge on top of the subscription price. That makes it difficult to feel like you’re getting good value.
Overall, I expected better customer service and more flexibility with both the ordering process and the meal options. I hope HelloFresh takes customer feedback seriously and works to improve both the customer experience and the variety offered in their meal plans.
I am honestly shocked to see a company that seems to promote such good motives, work so poorly at customer satisfaction. The representative I worked with had also made a point to tell me to “donate the food to a local food bank” if I didn’t wish to receive it. Which would be a great idea except the box “ I didn’t prefer to receive” cost what little money I had for food that week so it wasn’t an option. And quite frankly it felt insensitive to my situation as it wouldn’t be enough to feed my family but left me with no other options.
Overall if a meal plan is what you’re looking for I would say there are lots of good options, that promote health and good food quality’s that are filling as well as calorie controlled, that also strive to have good customer service but I would not consider hello fresh to be one of them.
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Worst app ever.
App is nearly unusable. How an easy app to make and maintain can be such a gigantic turd is beyond me. Constantly crashes, when selecting meals you get transported to some random destination. Food is meh. Constantly trying to upsell. Will be choosing a different service.
Did not provide complimentary breakfast
Delivery date delayed
Delivery person left the box outside with out proper communication, when he need to deliver at the door step
They purposefully missed the Break fast and mentioning that it was not selected
Bad customer support
The food is not fresh as they mention in hello fresh
Not recommended even once
Delivery person left the box outside with out proper communication, when he need to deliver at the door step
They purposefully missed the Break fast and mentioning that it was not selected
Bad customer support
The food is not fresh as they mention in hello fresh
Not recommended even once
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