Review
I just tried HelloFresh for one week. I was kind of surprised by this company because they share their recipes for free on the app (you can access them without buying any food). This kind of generosity and the willingness to share their recipes for free are truly admirable among modern businesses 👍🏻
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They order for you again your will
I have had a box I don’t want ordered and charged to my card and they will not refund the fraudulent charge
Do not order from them!
I’ve never truly had a bad experience with a company/had to write a bad review for anything ever. The app is misleading and regardless of me repeatedly putting in my gluten allergy they continued to send me/attempt to send me meals that “fit my needs” that almost all had gluten. They never fulfilled the sign on bonus and had me spend hours on the phone and over email communicating with representatives only to not have the offer fulfilled even when I had the proof submitted that I met the qualifications? The service is a money scam
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Pain to cancel. You have to convince their AI
You can’t cancel in the app. You have to call, wait, waste your time, and then go through a phone tree and convince their AI that yes you do want to cancel
SCAM ALERT
I got the 0 dollar coupon and got the stuff but little did I know, they had a secret “subscription” for 120cad every 5 days.
I got charged 120cad twice without even knowing.
They didn’t even accept my refund request and I had to dispute with my bank. Then they changed their name from Hellofresh to hf to bypass not being able to charge me for the second time and it work.
So I got charged 240cad in total that I can’t even afford.
Stay away from this disgusting company and let everyone know about the disgusting scam.
I got charged 120cad twice without even knowing.
They didn’t even accept my refund request and I had to dispute with my bank. Then they changed their name from Hellofresh to hf to bypass not being able to charge me for the second time and it work.
So I got charged 240cad in total that I can’t even afford.
Stay away from this disgusting company and let everyone know about the disgusting scam.
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Scam app
They will take your money not send you food then make it impossible to cancel subscription. Absolutely predatory service. Do not make the mistake I made.
Gone down hill faster than a black diamond
After years if going through the works with these guys. They went from great to garbage. Nowadays they constantly substitute your expensive meat choices with cheap chicken almost every week. Not to mention the constantly burst meat bags and missing ingredients, or missing cooking sheets, or recipe sheets for entirely different meals. Do not order or work with hello fresh youll be nothing but disappointed, and you can make these meals for much cheaper
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No option for single person hot meal
No option for single person and choice to see if meal is served hot or cold. Also no option to avoid beef
Subscription management is bad
It’s so hard to cancel your subscription and if you forget to cancel they will change you without any refunds
Delivery Instructions Disobeyed
I have ordered from HelloFresh for years now. I moved houses and started my orders again, and specifically told them to go to the back door as the neighbours have a tendency to steal mail.
My last delivery came at 1am (which was fine because the window was from 12-7am) but they put it outside the front gate where people steal. Not only was our food stolen, but they put it in a place where it was going to be at risk of being stolen. They put it at the back door ONCE then they put it on the front patio, then the last time just at the front gate! The photos they took were so blurry! For weeks, they never ONCE put it where I asked them to! I am never using HelloFresh again because I DO NOT trust they will ever obey delivery instructions again.
This was a complete waste of over 100 bucks and I am disappointed to the fullest. The lack of respect they have towards customers is beyond disgusting. You have lost a loyal customer.
My last delivery came at 1am (which was fine because the window was from 12-7am) but they put it outside the front gate where people steal. Not only was our food stolen, but they put it in a place where it was going to be at risk of being stolen. They put it at the back door ONCE then they put it on the front patio, then the last time just at the front gate! The photos they took were so blurry! For weeks, they never ONCE put it where I asked them to! I am never using HelloFresh again because I DO NOT trust they will ever obey delivery instructions again.
This was a complete waste of over 100 bucks and I am disappointed to the fullest. The lack of respect they have towards customers is beyond disgusting. You have lost a loyal customer.
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Not worth it
At the beginning of my subscription it worked out well. Had a few good recipes and maybe like 2 good deliveries.
Until the deliveries got later and later, our last day was the worst. It came a day late. Those two deliveries came with flaws in the meals. We had to toss the whole order. Don’t waste your money. The prices got ridiculous too.
Until the deliveries got later and later, our last day was the worst. It came a day late. Those two deliveries came with flaws in the meals. We had to toss the whole order. Don’t waste your money. The prices got ridiculous too.
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You messed up.
I used to have categories like premium and carb smart. They are gone and I can’t find anything anymore. You suck!
Keep getting emails saying that I owe money
Keep getting an email saying that I owe money don’t see that i do
Good until I canceled
I really enjoyed the service when I had it. The meals were delicious, good amount of protein and easy to follow. However, I cancelled it as I simply didn’t need it anymore. I included that reason when I cancelled and it’s been months since I’ve cancelled and they keep emailing, calling and sending me mail trying to get me to subscribe again despite me telling them multiple times I do not want to come back. Very frustrated they are not listening to me!!
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Consistent until it’s not
I have used hello fresh for 2 years now and it’s been a great solution. Lately it’s been difficult because they can’t seem to send all of my order. I’ve tried talking to the agents the stupid ai and their app has had a glitch and now I’ve lost money
Cancelled my subscription
The app forces you to go through an AI bot if you have any problems. The meals are ok but the ingredients aren’t particularly fresh. I probably would have stuck with the subscription out of convenience but the customer service was too frustrating. I was charged for a week I won’t be in town despite letting them know ahead of time.
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Presque impossible à quitter ….
Supprimer son compte chez HelloFresh semble être plus compliqué que de s’y inscrire. J’ai voulu supprimer mon compte et mes données personnelles, et je me retrouve à devoir envoyer une demande par courriel, avec un délai annoncé pouvant aller jusqu’à 90 jours.
Et pendant ce temps, je reçois un appel de HelloFresh chaque jour. Tous les jours. 🥲
Je souhaite simplement mettre fin à mon compte, pas recevoir des appels répétés alors que ma décision est déjà prise. Je trouve ça particulièrement intrusif et franchement décourageant comme expérience client.
S’inscrire est facile, mais lorsqu’on veut partir, c’est une autre histoire. Une entreprise devrait respecter la décision de ses clients sans leur donner l’impression qu’ils doivent se justifier ou négocier leur départ.
Cette expérience m’a clairement fait perdre confiance en HelloFresh. Si vous envisagez de vous inscrire, gardez en tête que l’expérience peut être bien moins agréable lorsqu’on décide de mettre fin à son compte.
Et pendant ce temps, je reçois un appel de HelloFresh chaque jour. Tous les jours. 🥲
Je souhaite simplement mettre fin à mon compte, pas recevoir des appels répétés alors que ma décision est déjà prise. Je trouve ça particulièrement intrusif et franchement décourageant comme expérience client.
S’inscrire est facile, mais lorsqu’on veut partir, c’est une autre histoire. Une entreprise devrait respecter la décision de ses clients sans leur donner l’impression qu’ils doivent se justifier ou négocier leur départ.
Cette expérience m’a clairement fait perdre confiance en HelloFresh. Si vous envisagez de vous inscrire, gardez en tête que l’expérience peut être bien moins agréable lorsqu’on décide de mettre fin à son compte.
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Wrong and missing items
What we got correct was great but the customer service is poor for missing and incorrect items. I had one incorrect meat and one missing all together. They gave me a credit on my account that I canceled lol
Scam
So disappointed. They are unable to deliver to my house and won’t refund my money for the box because it is in delivery status. Seems a little unfair.
They just don’t care
I have had HelloFresh for a year and before then I had them one time before for about a year also. Recently, I’ve noticed the packaging is getting worse. Produce not as good as it used to be. And recently, I had not picked my own meals, but the system at automatically filled the order for the week. I get three meals for two people a week at $90 with tax so that’s about $30 for a meal for two. They decided that this week two of the meals will be vegetarian and when you look at the ingredient list, you know you’re getting ripped off. I’ve never once ordered a vegetarian meal so I don’t know why they would feel that this would’ve been a good automatic selection. when I contacted customer service about it, I was pretty much told too bad. You didn’t fill out the change in time. After spending about $5000 with this company and they’re not willing to work with me in any sort of way. That says a lot about this company. I just canceled my subscription and I won’t be back. You shouldn’t waste your time either.
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