Awful Customer Service
Box was delivered to the wrong address for my first order, after which I called support to ensure this wouldn’t happen again. They reassured me they had my correct address on file and it would not. Second box was then also delivered to the same incorrect address and no compensation was offered - it was like pulling teeth to even get a refund for this. Overall would not recommend.
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Skipping weeks was removed from app
HelloFresh updated their iOS app to remove the ability for users to “skip” a week. Of course the app still lets you “unskip” a week, but now you have to go to the website to “skip.” Such a scam. I’m cancelling.
J’adore merci
Honnêtement ça me change la vie, moi qui aime cuisiner mais qui n’a jamais d’idée c’est une révolution
C’est bien expliqué, les ingrédients sont de bonnes qualités, ça donne des idées et c’est bon à chaque fois ! Au niveau des quantités il me reste toujours une assiette de légume et de féculents car c’est hyper généreux
Y’a beaucoup d’idée de plat c’est un réel plaisir et ça aide à manger brut, moins transformé et des légumes à chaque repas
Pour le service, le côté pratique, l’application intelligente et la qualité je ne trouve pas ça chère et on s’y retrouve avec les parrainage les premiers temps donc honnêtement rien à redire j’adore et merci encore aux personnes qui sont derrière ça, je vous bénie chaque soir les recettes sont trop bonnes !!!
C’est bien expliqué, les ingrédients sont de bonnes qualités, ça donne des idées et c’est bon à chaque fois ! Au niveau des quantités il me reste toujours une assiette de légume et de féculents car c’est hyper généreux
Y’a beaucoup d’idée de plat c’est un réel plaisir et ça aide à manger brut, moins transformé et des légumes à chaque repas
Pour le service, le côté pratique, l’application intelligente et la qualité je ne trouve pas ça chère et on s’y retrouve avec les parrainage les premiers temps donc honnêtement rien à redire j’adore et merci encore aux personnes qui sont derrière ça, je vous bénie chaque soir les recettes sont trop bonnes !!!
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Incredible packing in the extra high heat
Thank you HelloFresh team for the extra ice packs in between my meals. I love that you care about food safety and considered the high NJ heat. Everything was ice cold upon arrival.
exceptional Delivery driver
The delivery man went above and beyond-he should be commended. He helped me with a garbage bin that had overturned during a thunderstorm and placed it back on the tree lawn for pickup😃
Scammy app
They enroll you in subscriptions without u even knowing about it
Inconsistent Delivery
Service was great until they changed to their delivery provider. Every week my box is either infinitely delayed and arrives days after the scheduled date full of spoiled food. Also used to be able to chat with a human, now it feels like a useless AI. Fix your delivery provider.
Amazing Customer Service
I made a mistake and my order went to the wrong house. I didn’t realize when the order was supposed to be delivered yet so I didn’t even notice. When I did finally notice, my next box was supposed to be delivered to the wrong house again in 2 days. I told them I realized my first box couldn’t be refunded, that was my fault but could I either change the address in time for the one in 2 days or could the refund me. The first person I spoke to said no due to their policy that you have to make changes in 5 days. I was so so so upset. Because I would be losing 6 meals and $120 and needed that money to buy food. Anyway, I got to talk to the resolution team and they were so kind and refunded it all. I’m literally crying because I couldn’t have afforded to get new groceries if not. I had cancelled my account when they said they couldn’t refund me because I literally couldn’t afford more money taken out right now but since they did this, I will be starting it again. Both the original customer service person and the resolution team were kind and I know they were just doing their job when they said no but I’m so happy they were able to fix it. I never make reviews but I’m so happy right now.
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Don’t waste your money
I used HelloFresh for years and always loved their boxes and the food they’d send, never had any issues. Recently I did have a problem with a box so reached out to their help team but they wouldn’t help at all. I also tried to file a complaint about the issue but apparently they can’t file a complaint either. Now I’m out the money for the box, apparently won’t be getting my food, and they won’t even let me use the discount they’d offered me. This used to be my favorite meal kit service even though it was a bit on the pricier side, but now I have canceled my subscription and will not be using their other kits; EveryPlate, Green Chef, or Factor. There are other kits owned by companies who still care about their customers so don’t bother giving HelloFresh your business.
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Top notch curriers service on 2/8/2026 10am for U509 15 Thompson st Kensington VIC 3031
Outstanding delivery. This courier managed the apparently advanced feat of bringing my HelloFresh box all the way to my apartment door. Please promote him to trainer and have him teach the others. Really appreciate the effort and the service.
Veho Delivered
Please continue using Veho to deliver food & not FedEx!!!! Veho delivered my box safely and without destroying the box. The ice blocks were only half melted!!!👏👏👏
Meat supplier
Thank you for changing to a better quality meat supplier. The beef in particular is soooo much better. Thank you.
Updating after years of using the product.
Hello fresh is an easy no thought escape from the daily pain of deciding on whats for dinner.
Thats where it ends though. With years of experience in hello fresh i can say they only get it right half the time. Wheather its a missing cooking sheet, a burst meat packet, or a literal missing ingredient. Hello fresh is the mcdonalds of “at your door ready to cook dinner” they just cant seem to get it right even after working with costumer service.
Hello fresh is a good service if you want to learn some new cooking techiques but that ends after a couple months when you start to realize the silly cooking decisions their chefs make.
If your set on a certian meat don rely on them to provide. We had 8 weeks of them subsituting chicken instead of beef or pork. We hate chicken here and we complained multiple times but they dont care. Be prepared to not recieve the meat you pay for.
Do not subscribe to hello fresh unless you want exert extra effort on you dinner beyond shopping and prepping
Thats where it ends though. With years of experience in hello fresh i can say they only get it right half the time. Wheather its a missing cooking sheet, a burst meat packet, or a literal missing ingredient. Hello fresh is the mcdonalds of “at your door ready to cook dinner” they just cant seem to get it right even after working with costumer service.
Hello fresh is a good service if you want to learn some new cooking techiques but that ends after a couple months when you start to realize the silly cooking decisions their chefs make.
If your set on a certian meat don rely on them to provide. We had 8 weeks of them subsituting chicken instead of beef or pork. We hate chicken here and we complained multiple times but they dont care. Be prepared to not recieve the meat you pay for.
Do not subscribe to hello fresh unless you want exert extra effort on you dinner beyond shopping and prepping
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Great app, terrible customer service
Reactivated my account and changed address at the same time. Well it takes 5 days for the address to change. AND hello fresh decided to ship before the 5 days and now I’m out a box and 100 dollars.
costs
I put items in my cart and wanted to checkout when i had enough to buy it, but no the app automatically used my card to pay for it making it go into negatives and then costing me another overdraft fee of 30 dollars on top of already being almost 20 dollars in the negatives
Worst Company Ever
I have never in my life left a review but feel like it is appropriate to leave one for this company. The worst company ive ever dealt with 2 years ago and even worse now. I was sold again after a door to door representative knocked on my door and said they had been taken over and are better than before. Stupidly i believed it and i was meant to have my first delivery on Monday to which it didnt show up of course. I contacted them and they said it would be there by 9pm by at which point the food would have been in edible as it would have been out the freezer for 48 hours. Then by 9pm of course it said it was undelivered and couldnt track the parcel. I was then offered a refund to my hello fresh account for my next order 🤣 i said i will not use again and this time i mean it. Genuinely from the bottom of my heart the worst experience and company i have ever dealt with.
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Scammy subscription
Like everything these days they want a subscription pay now and try to figure out how to get out of it later. I just wanted to have a browse and ended up with an order on it’s way which was chosen by the app and spent the next hour trying to figure out how to cancel everything
Recent UI changes
Generally I’ve liked the updates but the recent one is really annoying when I try to filter recipes. On the home page I used to have options next to “ for you” such as premium, wellness, quick and easy”. Now they’re gone as of Aug 03 and I have to scroll through the homepage and search recipe details. This seems both deceptive ( in the case of premium) and annoying.
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Scam
Totally scam
If you cancel service, you will never get your money back to your original payment
If you cancel service, you will never get your money back to your original payment
Bait and switch scam
They claim to give you discounts but they are not upfront. I was supposed to receive 3 more discounts on my orders. Instead they charged me full price. $77 for 2 meals is absolutely insane.
