Consistent until it’s not
I have used hello fresh for 2 years now and it’s been a great solution. Lately it’s been difficult because they can’t seem to send all of my order. I’ve tried talking to the agents the stupid ai and their app has had a glitch and now I’ve lost money
Cancelled my subscription
The app forces you to go through an AI bot if you have any problems. The meals are ok but the ingredients aren’t particularly fresh. I probably would have stuck with the subscription out of convenience but the customer service was too frustrating. I was charged for a week I won’t be in town despite letting them know ahead of time.
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Presque impossible à quitter ….
Supprimer son compte chez HelloFresh semble être plus compliqué que de s’y inscrire. J’ai voulu supprimer mon compte et mes données personnelles, et je me retrouve à devoir envoyer une demande par courriel, avec un délai annoncé pouvant aller jusqu’à 90 jours.
Et pendant ce temps, je reçois un appel de HelloFresh chaque jour. Tous les jours. 🥲
Je souhaite simplement mettre fin à mon compte, pas recevoir des appels répétés alors que ma décision est déjà prise. Je trouve ça particulièrement intrusif et franchement décourageant comme expérience client.
S’inscrire est facile, mais lorsqu’on veut partir, c’est une autre histoire. Une entreprise devrait respecter la décision de ses clients sans leur donner l’impression qu’ils doivent se justifier ou négocier leur départ.
Cette expérience m’a clairement fait perdre confiance en HelloFresh. Si vous envisagez de vous inscrire, gardez en tête que l’expérience peut être bien moins agréable lorsqu’on décide de mettre fin à son compte.
Et pendant ce temps, je reçois un appel de HelloFresh chaque jour. Tous les jours. 🥲
Je souhaite simplement mettre fin à mon compte, pas recevoir des appels répétés alors que ma décision est déjà prise. Je trouve ça particulièrement intrusif et franchement décourageant comme expérience client.
S’inscrire est facile, mais lorsqu’on veut partir, c’est une autre histoire. Une entreprise devrait respecter la décision de ses clients sans leur donner l’impression qu’ils doivent se justifier ou négocier leur départ.
Cette expérience m’a clairement fait perdre confiance en HelloFresh. Si vous envisagez de vous inscrire, gardez en tête que l’expérience peut être bien moins agréable lorsqu’on décide de mettre fin à son compte.
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Wrong and missing items
What we got correct was great but the customer service is poor for missing and incorrect items. I had one incorrect meat and one missing all together. They gave me a credit on my account that I canceled lol
Scam
So disappointed. They are unable to deliver to my house and won’t refund my money for the box because it is in delivery status. Seems a little unfair.
They just don’t care
I have had HelloFresh for a year and before then I had them one time before for about a year also. Recently, I’ve noticed the packaging is getting worse. Produce not as good as it used to be. And recently, I had not picked my own meals, but the system at automatically filled the order for the week. I get three meals for two people a week at $90 with tax so that’s about $30 for a meal for two. They decided that this week two of the meals will be vegetarian and when you look at the ingredient list, you know you’re getting ripped off. I’ve never once ordered a vegetarian meal so I don’t know why they would feel that this would’ve been a good automatic selection. when I contacted customer service about it, I was pretty much told too bad. You didn’t fill out the change in time. After spending about $5000 with this company and they’re not willing to work with me in any sort of way. That says a lot about this company. I just canceled my subscription and I won’t be back. You shouldn’t waste your time either.
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don’t do it
food was mediocre even from a unbiased review of someone who has been spam called by this company daily even after asking to get my number removed multiple times
Unusable in landscape
With the latest update to this app, choosing meals is impossible on an ipad in landscape mode as the picture of the meal take 1 and a half screens and you can no longer choose by category. I have to now log in on my desktop to find and choose my weekly meals
Pretty buggy and basic
The app has improved in some ways over the years, but the push notifications settings just don’t ever seem to take. They’re very sporadic and there’s nowhere in app to manage them with proper complexity. I have the “weekly reminder” turned on to remind me to pick my meals before the cut off. When does the app decide to remind me (if it decides it feels like it that week): late in the evening the day of the cut off. Now so that I’m not stuck with getting the auto choices I have to set my own recurring alert outside of the app. Please can you explore fixing this? E.g. giving options for reminders like 2 days before or 3 days before etc.
maybe a bug fix for push notifications in general because I actually don’t get any at all and I have them all turned on.
maybe a bug fix for push notifications in general because I actually don’t get any at all and I have them all turned on.
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Skip a week but crash
Every time I go to the page that skips a weeks delivery the app just crashes every time. It been like this at least for a few months I’ve had to go to the desktop site to make it work
Account Activation = Automatic Box/Charge
I downloaded the app and activated an account just to browse the boxes. I decided I wasn't interested and canceled the subscription within 30 minutes. To my great surprise, I received a box today. I checked and I was charged for the box. I called customer service twice and was told that my cancellation date missed the cutoff date for the box. I could not possibly have met the cutoff date, since I didn't activate and cancel until after it.
TLDR; Activation of account resulted in automatic charge. Don’t download the app to browse boxes like I did.
TLDR; Activation of account resulted in automatic charge. Don’t download the app to browse boxes like I did.
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Scummy
Very frustrating trying to cancel they use misleading graphic design to they to trick you into clicking the wrong button, very scummy
The food is good but not worth it
Company advertises helping you save money. I spend WAY more on boxes than I do when I just order groceries and meal prep on my own. The company feeds off of miscommunication and misconceptions. They offer “free boxes” but spread it out over several boxes and the deal expires soon if you have to skip a week for any reason. Redeemed “free breakfast for life” just to be told the breakfast was sold out. Gave someone a referral code, they signed up, now Hello Fresh is telling me that doesnt count towards me earning rewards. “You only need salt, pepper and olive oil” but half the recipes require butter.
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Stole from my family
The game is: you put your card in and they start charging you weekly no matter what. It doesn’t matter if you didn’t hit “order”, and it doesn’t matter how much you call and chat with them (always a call center where communication is difficult, they can’t find this extra charge or that one, and their resolution team, always a random guy posed as “Art”) you won’t get any money back. They stole $260 from us and we never ordered anything to begin with. Don’t bother calling or chatting with their customer service, to get you frustrated and wasting time is the point of their game. You must go through your bank and dispute. Hope this helps someone make the choice not to bother with them.
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Great program
I have been using Hello Fresh for years and enjoy the options
App turned awful
Used to be so good, now it’s bloated and impossible to do what you want
Tired of these pointless updates!!
I’m tired of being forced to update EVERY TIME I OPEN THE APP!
Issue with loading up menu
Your app has an issue for weeks where I am unable to edit my meals for the upcoming weeks. It always fail to load the menu. Also your system appears to always default to the cheapest cost ingredients and there is no way for me to set my default preference. Because I am unable to edit my meals due to your app faults, I will continue to skip the weeks.
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Always fresh!!
Meat is always great quality!
Southwest Tacos
The recipe was easy to follow, RAVE REVIEWS from my fussy husband!
Will definitely order again. I ordered beef instead of pork and the quality was superb.
Will definitely order again. I ordered beef instead of pork and the quality was superb.
