Decided to uninstall
I liked HelloRide because I felt their bikes were clean and smooth but I’ve decided not to patronise them anymore because of 1 stringent packaging rules…what is the point if I can’t pack the bike next to my residence 2 charges can be expensive…
this app sucks!
unnecessary additional fees after systematical error.
Helmet at travel
I had tried to put the helmet back on one of the electric scooters and it had kept charging me even after putting while saying “helmet was not found”
Reward check in broken
I have to delete the app everyday , to press the daily sign in button. Please fix this!!
Half assed app.
Won’t send an sms or WhatsApp message to an international number.
Money refunded
I forgot to lock my bike and was charged $90. After contacting the customer service they gave me a Google form link to fill in for misunderstandings. Soon after for about a day the money is refunded.
Unethical and unprofessional service
My friends and I cycled around three designated "parking spots" on the map and found zero infrastructure or QR codes, forcing us to park nearby just to avoid extra time charges. Getting hit with improper parking fees of $5—a ridiculous 500% markup over the original $1—feels like a deliberate cash grab, especially with appeals structured so that rejections quietly slip away.
Making matters worse, the app's internal camera refuses to save evidentiary photos to our device rolls, conveniently stripping us of offline proof when we need to follow up or reappeal when the first one was rejected, a trap my friends and I both fell into when submitting our appeals. To top it all off, customer support isn't even 24 hours, and the waiting time for a live agent is ridiculously long; the queue didn't budge an inch for 30 minutes, clearly expecting people to just give up out of frustration.
This entire system is unethical and deeply unprofessional. Will not recommend.
Making matters worse, the app's internal camera refuses to save evidentiary photos to our device rolls, conveniently stripping us of offline proof when we need to follow up or reappeal when the first one was rejected, a trap my friends and I both fell into when submitting our appeals. To top it all off, customer support isn't even 24 hours, and the waiting time for a live agent is ridiculously long; the queue didn't budge an inch for 30 minutes, clearly expecting people to just give up out of frustration.
This entire system is unethical and deeply unprofessional. Will not recommend.
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垃圾app
Onl9
Be careful of wrong billing and financial loss
We rented 2 bike with hello ride. We have completed the ride at 2:04pm but the app has charged us until 2:16pm for 2 bikes. Despite us trying to appeal the cost through different channels, their CS said they will not refund us the extra charge and instead offer us a free ride… this feels like a forced transaction to me. Just watch your bill if you want to try this.
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Scam
呃錢
Did not approve Apple Pay for future payments when paying for my initial ride???
App auto charge future rides with Apple Pay without explicit pre auth. The first time I noticed it was this year, I could remove it when I noticed on my 2nd ride. But I am unable to remove it now and just got charged for wrong parking despite being at the parking spot and an app issue. CS is NOT helpful only knows how to respond with canned responses
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Good app, but fix server please
The bikes are always updated and well maintained, but there's a lot of login errors like booting me off my login suddenly.
Maybe too many people using, idk. "Too frequent requests, please try again later". Otherwise, good app with accurate fares as promoted.
Maybe too many people using, idk. "Too frequent requests, please try again later". Otherwise, good app with accurate fares as promoted.
198 Plan
我買左隔離你先出返個 198 per 90 日 plan 比我，管營銷嘅實在太強大強。
Scammer
Do not use this service. They will charge you after all; relocation fee payment. DONT USE HELLORIDE BIKES. ALL MAP IS UNPARKEABLE , u can’t return bike without paying relocation fee.
Stay away from this bike share
I was charged a $5 relocation fee even though it was the exact spot where I had been parking and where I picked up today’s bike. At first, it allowed me to unlock the bike and relocate it. I did, but I only shifted it slightly, which usually works because it is the official parking spot. But it did not work. There was no appeal button, no nothing. It kept asking me to scan again and refresh the GPS. I did that countless times. I probably spent 10 minutes looking like a fool. I even restarted my phone, thinking the GPS had messed up. Eventually, I had to give up because I had food to bring home. Then, minutes later, I received a bank charge for $1 + $5. It was a shock because I have no credit card information stored in this app. If this still doesn’t convince you to stay away from HelloRide, I don’t know what will. It literally bypassed me and accessed the credit card information on my phone. That’s how bad this is. Also, customer service is virtually non-existent. I chose to speak to a live agent. I waited forever, only to finally speak to one who, for some reason, also uses auto-responses. Sigh. I want my money back and my balance refunded. I want to stay away from HelloRide from now on.
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Lost
So bad call center not 24 hours. My friends use ur bicycle but lost. Sick
Absolute Scam.
Never used before. Tried to park in incorrect zone. Bike locked and wouldn’t unlock so I could move it so the only option was to pay a fine. Refused to refund me. We also used Anywheel which allowed the unlock and repark function. Do not recommend
ระบบไม่เอื้ิอให้เกิดการใช้ จกย ในเมือง
1.จุดจอดน้อย และไม่สอดคล้องกับพื้นที่บริการ ถนนเพชรบุรีไม่มีที่จอดเลยทั้งที่อยู่ในพื้นที่ให้บริการ
2.ค่าธรรมเนียมการย้ายรถเข้าใจได้แต่หากซื้อแบบ day ticket ล็อคทุกครั้งปรับ คธน ย้ายทุกครั้ง หากยูสเซอร์ไม่ล็อคระบบจะบังคับชำระค่าการย้ายอยู่ดี
3.หากกลัวว่าผู้ใช้บริการจะขโมยหรือทำจักรยานเสีย ไม่รับผิดชอบ ควรเก็บค่าประกันซึ่งจะเป็นการกรองลูกค้าไปในตัว
4.ผู้ใช้ที่ย้ายรถจากนอกจุดจอดนำมาจอดในจุดจอดควรรีวอร์ดเพราะ helloride ไม่ต้องให้คนมาย้ายเอง
4.หากให้บริการในพื้นที่กว้างไม่ได้ควรแค่เป็นพื้นเล็ก
ไม่แนะนำบริการนี้ เป็นบริการที่น่าจะดีแต่ผิดหวังในการจัดการ ลบแอปแล้วหยุดใช้บริการแล้ว
2.ค่าธรรมเนียมการย้ายรถเข้าใจได้แต่หากซื้อแบบ day ticket ล็อคทุกครั้งปรับ คธน ย้ายทุกครั้ง หากยูสเซอร์ไม่ล็อคระบบจะบังคับชำระค่าการย้ายอยู่ดี
3.หากกลัวว่าผู้ใช้บริการจะขโมยหรือทำจักรยานเสีย ไม่รับผิดชอบ ควรเก็บค่าประกันซึ่งจะเป็นการกรองลูกค้าไปในตัว
4.ผู้ใช้ที่ย้ายรถจากนอกจุดจอดนำมาจอดในจุดจอดควรรีวอร์ดเพราะ helloride ไม่ต้องให้คนมาย้ายเอง
4.หากให้บริการในพื้นที่กว้างไม่ได้ควรแค่เป็นพื้นเล็ก
ไม่แนะนำบริการนี้ เป็นบริการที่น่าจะดีแต่ผิดหวังในการจัดการ ลบแอปแล้วหยุดใช้บริการแล้ว
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การจอดมีปัญหา
เมื่อถึงจุดจอด ป้ายหัก ไม่สามารถสแกน QR code ได้ และเมื่อกรอกรหัส คือเราไม่รู้ว่าต้องกรอก ขีด (-) ด้วย เพราะแอปอื่นๆไม่ต้อง แล้วต้องเสียเวลากับการจอดไปหลายนาที
Remove Auto renewal
Hi team
I noticed that money was deducted from my account due to an auto-renewal subscription. I was not aware that the subscription would renew automatically. Please review this charge and provide clarification on the renewal process. I would also appreciate clearer notifications before future renewals. Thank you.
“Money was deducted from my account due to auto-renewal without my knowledge. Please review this charge and improve renewal notifications to users.”
I noticed that money was deducted from my account due to an auto-renewal subscription. I was not aware that the subscription would renew automatically. Please review this charge and provide clarification on the renewal process. I would also appreciate clearer notifications before future renewals. Thank you.
“Money was deducted from my account due to auto-renewal without my knowledge. Please review this charge and improve renewal notifications to users.”
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