Service fee
The app itself is neat, but why do I have to pay a $60 service fee on top of my rent? Its a bit crazy.
Mediocre
Works ok. Biggest pronn no lemons that in newsfeed the messages aren’t in. Order by time. You may have 2 months then two weeks then a year ago then yesterday etc. please make all the posts in order so we don’t have to spend a half hour going up and down to find the latest post. Rest of app is just okay.
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For lazy apt staff
This ap is designed for lazy woke apt staff who do not want to communicate with residents. The ap is just as INEPT as the company providing it.
Like a smart phone that cant make phonecalls
PENDING AUTOPAYMENTS DONT SHOW IN ACCOUNT HISTORY.
The autopay feature recently got really bad. Maybe it’s actually our building’s administration, but regardless, there is still a huge problem. It has been taking over a week to reflect my autopayments and there is zero indication whatsoever that they have been submitted. The only indication that an autopay was run is that there is one queued for next month. There is no way for me to check in app whether a payment has been submitted through autopay. I can only see when they go through. I now get emails from our building’s every month demanding I pay rent and last month I got scared and ended up double charged. It is now march 8th and it hasn’t hit my account. Did getting double charged cancel the autopay for this month? Who knows.
All the maintenance request and social media is nice, but I can just text people. The purpose of this app is to pay rent.
The autopay feature recently got really bad. Maybe it’s actually our building’s administration, but regardless, there is still a huge problem. It has been taking over a week to reflect my autopayments and there is zero indication whatsoever that they have been submitted. The only indication that an autopay was run is that there is one queued for next month. There is no way for me to check in app whether a payment has been submitted through autopay. I can only see when they go through. I now get emails from our building’s every month demanding I pay rent and last month I got scared and ended up double charged. It is now march 8th and it hasn’t hit my account. Did getting double charged cancel the autopay for this month? Who knows.
All the maintenance request and social media is nice, but I can just text people. The purpose of this app is to pay rent.
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Can’t post in Newsfeed
The app overall is pretty good. I love all the features it comes with. It’s been a while, but I’ve recently tried making some posts and have been unable to hit post. My phone is up-to-date and the app is up-to-date, but the post button in the top right appears where my battery life is and so I am unable to select it.
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Ongoing Issue
I have been having to use money orders for over a year now, Henri refuses to fix their system and allow me to pay through the portal after a misunderstanding. I’ve filed requests, called numbers, even have told the office… nothing. Horrible app. On top of being told “it’ll reset” by x amount of days then waiting beyond that just to find out that information was false.
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Miss the app
The property I live in was sold and new owners switched from henri app to rentcafe. What a disappointment. We could chat amongst neighbors, post items sale, get a breakdown of every charge in our rent. None of that on rentcafe.
Always has issues
My apartment has used this terrible app for two years. Even the most basic features cause the app to freeze or restart. Not sure how this app has a 5 star rating.
Usually ok but can be buggy
The last week or so when I try to open the app it tells me my internet is unstable and won't open.
My internet is just fine Henri. You're the unstable one in this relationship!
Hopefully it gets sorted because this is how rent gets paid.
My internet is just fine Henri. You're the unstable one in this relationship!
Hopefully it gets sorted because this is how rent gets paid.
Hidden fees
Charges hidden fee to use debit card, only displayed at end of transaction, and support is unavailable.
Can’t post anything
I don’t know why nobody mentioned this and this bug is not fixed yet. I’m using an iPhone 14 pro, I can’t really post any thing cause the post button on the top right corner is overlapping with the iPhone native top bar. I can’t really tap that button, or close it on the top left corner with the same reason.
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Rarely Fully Functional
Constant issues posting and commenting.
Response from developer
Thank you for your comment! We had a brief issue with posts and comments, but that has been fixed now. Please ensure that you upgrade to our latest version to apply the fixes. Thanks!
Keep Getting Kicked Out
I keep getting automatically moved out of my community for no reason. Seems like a bug in the app. I stay in the community for a few days and then it boots me out. Please fix this issue
Convenience
The purpose behind an App is the convenience you experience. This app does not give you the option to pay your rent at anytime, only on the first. You also can’t split payments between roommates. A lot of the other apps like henri offer both plus more.
Fix your stupid app
Whenever I try to pay rent with a billing outside the US, it says ZIP can’t be blank, when the zip code option isn’t there when I pick a country other than the US. Thank you for delaying my rent.
Crashes every time I try to pay
How you expect us to pay when the payment page keeps crashing
So easy
I love being able to do my rent payments and when I need something fixed it’s absolutely so easy to do. 🥰
Profiteering
Henri charges too much $ for processing rent.
Double Charged my Rent
Be careful to review any charges to your account from this company. They double charged my rent. Took my apartment complex two weeks to get well over $1,000 back to me.
Rent
Why can’t we pay rent at anytime during the month? Why do I have to wait until the 1st?
