Revolutionary service
Hertz 247 van hire has been a godsend. The ability to hire a van within minutes and use your phone to take it on hire without having a physical person present makes the whole process so hassle free and a time saver. You’d know when it takes half a hour or more before you’re served at Enterprise then the inevitable hard scare sell of buying excess cover. Other rental companies are just as slow as everyone goes hiring at same times the mobile system makes it a doddle. The vans are usually in good nick and customer support is great. For those tip run and buying large furniture where you don’t need the hassle of a van all day. Believe me hertz is the greatest
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AI ID check doesn’t work
you have to go through an AI ID check which refused mine and did not give details
as to why so i could e.g. improve lighting to reduce glare. This seems to be a lifetime ban now as I cannot resubmit my details and the only way to get further support is to write a letter which feels archaic in this age. I think the processing being to write a letter is intentionally increasing the barrier to complaints to reduce the number of people
who will actually go through with submitting it.
as to why so i could e.g. improve lighting to reduce glare. This seems to be a lifetime ban now as I cannot resubmit my details and the only way to get further support is to write a letter which feels archaic in this age. I think the processing being to write a letter is intentionally increasing the barrier to complaints to reduce the number of people
who will actually go through with submitting it.
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Great experience
This is the first time I’ve driven a van, and I have to say the experience was first class.
Support takes 45 minutes
So support takes 45 minutes to join the chat, then ignores you for 10 minutes at a time between messages. And then only works 7:00 - 22:00 to support a service that is 24/7. What happens when your booking goes wrong at 22:30??
App does not work
Just installed app, it is completely unusable, just get repeating Connectivity Error Messages, I am on latest iOS 27.0
They ignore consumer rights
Used these criminals to rent a van on a Sunday from B&Q. Didn’t inform me of a £190 deposit until after I paid. Didnt have the deposit, so couldn’t book the van. Hertz24/7 still charged me stating they gave me until 11:30 pm before cancelling the “Part” booking (unconfirmed). But the car park was closed and locked at 4pm.
Will not be using these again and suggest everyone avoids this rip off merchants. Have to go to Consumer rights to get £95 back off them as they refuse claiming terms and conditions. Which they think trumps consumer rights. But doesn’t.
Scum of the earth Hertz
Will not be using these again and suggest everyone avoids this rip off merchants. Have to go to Consumer rights to get £95 back off them as they refuse claiming terms and conditions. Which they think trumps consumer rights. But doesn’t.
Scum of the earth Hertz
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Scammed
They never sent us confirmation emails and aldo charged for it and we couldn’t find any way to contact them.
Van hire
Ben
Winston
Brilliant service
Absolute headache
Signed up for Hertz 24/7 to help me with my move in London. The sign up process was quick and efficient and I managed to book a van for a Sunday afternoon 5 days ahead. I turned up at the B&Q Peckham site and was unable to locate any of the vans. There is no number to call, so I sat through 7 spots in the queue over half an hour on the live chat in the car park, only to be told there were no vehicles available whatsoever, nor for the Greenwich site. Apparently vehicles are assigned 15 minutes prior to booking and simply nothing was available, regardless of me pre-booking the slot. I planned my entire move around this booking and had time constraints, as one normally would have when renting a van for a couple of hours. I was merely offered a refund (which is still pending) and had to seek alternative transport elsewhere, which was very difficult on a Sunday. I will not be using this service again and would advise anyone that relies on a booking to seek a rental elsewhere.
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App is broken on iPhone air
Can’t register, can’t access. Btms all parse their reference not the correct language. Totally unusable
Hire
Amazing way of hiring
Dreadful app
impossible to use, doesn’t say what’s gone wrong with application and why. Doesn’t tell you it’s been rejected. Doesn’t delete account when you ask to delete. Very poorly built app and the verification doesn’t work at all
Awful and unusable
Forced to update the app because haven’t used in a while. Ok. Update is completely unusable. Error messages dominate and certainly can’t be used as intended. I’ll actively book vans with another company now. Do better Hertz. It’s 2026.
Excellent service
Great communication and easy to use app & vehicle
Bristol Rental
Excellent service so easy to use which I love will recommend to family and friends will use Hertz every time from now on
Stress Free Hire!
The app tells you everything you need. Pleasure to hire.
Simple easy and
I needed a gate and two large poles from b&q there was a hertz van parked up o registered gave my id paid and was off with my large items returned the vehicle simple easy service thank you hertz
Rizvi
Very good and easy excess
Van rental
Super efficient
