No bus pass?
Where my bus pass at? L app
Poor Customer Service and Payment Connection Issues
If you have issues the app directs you to 311 for contact, where they file a ticket with the app providers, and then you must wait up to 10 business days for assistance. I bought bus tickets, payment connection supposedly failed through the app, but the money was withdrawn from my bank account. I’m just lucky they were tickets, not a monthly pass. By the time the issue gets sorted the pass would be useless. In the meantime I’m stuck with no tickets and have no money to buy any more, there was nothing they could or would do to assist in the meantime. Very frustrated, after having the issue resolved I won’t be risking any purchase through the app again.
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Perfect when visiting HFX
If you’re visiting Halifax and want to take the bus, this app is perfect! Easy to use and works seamlessly on the bus. Payment via apple pay keeps CC info secure. Would be nice to have bus schedules but I was able to use Apple Maps and Google Maps for that.
Device Switch Limits
Switch limits are silly, if my device dies and I need to log in through another phone and then switch back to my phone, then I’ve used 2 of the 3 switches. For your safety it says.
Good and bad
I want to know how many passes I have without counting. Bring that feature back please.
Ticket functions work well. I never have problems
Ticket functions work well. I never have problems
Latest update
The latest update has not improved the UX. On opening the app, if the user does not carry a monetary balance, the user is told they have insufficient funds. This is extremely misleading, I have multiple pre-purchased tickets, so any message about funds is irrelevant. Only if the user is in the process of purchasing tickets is that message relevant.
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New Update Gripes
The new update makes a lot of needed UI changes, and that’s appreciated. As well, this is the first time that the Apple Pay option has actually worked.
However, a pop-up warning me about low funds isn’t useful as I do not use the wallet feature, and never will. (Maybe create a setting to enable wallet funds reminders if it is helpful for others)
Finally, a feedback button would be great for issues like this.
However, a pop-up warning me about low funds isn’t useful as I do not use the wallet feature, and never will. (Maybe create a setting to enable wallet funds reminders if it is helpful for others)
Finally, a feedback button would be great for issues like this.
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More of a money grab
What about this app is simpler to use? The UI is much less intuitive and the app tries to get me to put money in every time I open it.
HFXGO is now more difficult to use, not simpler.
HFXGO is now more difficult to use, not simpler.
Worse than ever, now
No active passes shown without several refreshes. A list of passes is counterintuitive, in any case—one needs a button, front-and-centre, that allows immediate access to an active pass. Inactive passes shouldn’t be seen at all.
Just horrendous UI/usability.
Just horrendous UI/usability.
Suggestion
An Apple Watch version of the app would be nice, if you have the app on your phone.
Super
Vraiment bonne app, tu dois activer ton compte avec ton email. Ensuite tu peux acheter des billets à 3$ qui dure 2h dans n’importe quelle direction, bateau et bus inclus. Tu peux acheter tes billets d’avance et les activer seulement avant de t’en servir. On devrait avoir ce système à Montréal, vraiment génial.
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Rarely works
This app is so bad. I wish I could give no stars. It rarely works and my money and tickets are trapped in it.
Why
Dear god why is it an 8 step process to buy a single ticket
Shouldn’t be this hard
Takes your money for tickets but that’s about it. Needs to provide schedules, or at least frequency of operation. Actual route maps too. The written descriptions are not very helpful. Assuming that google maps crawl a schedule from somewhere correctly is not OK. Also the policy of transfers should be explained before you purchase a ticket.
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Awesome for buying bus tickets without cash
Thanks you for making this app to buy fare for bus without finding exact change
absolutely awful, not even worthy of any stars
card started declining randomly for no reason even though there’s more than enough balance, was working fine but randomly will start declining your cards for random periods of time with no explanation. horrifically inconvenient, absolute garbage app. has made me have to pay more out of pocket for ubers because it refuses to accept my card even though it was working fine before. disappointing waste of phone space.
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Could be a lot better
App is glitchy, I also wish the QR Code screen would brighten when I try to scan onto busses—it takes me way to long for the code to process when trying to get onto busses.
pathedic
password retrieval doesn’t work. this city does a terrible job at supporting those who use transit.
Decent App
The app is pretty decent, does what it's supposed. Only one small issue I've noticed in months of using; it would be great if you could mask the displayed input in the Security Code field on the payment screen. For privacy sake. I imagine I'm not the only one that ends buying passes in public spaces.
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Fix your loading screen
The app needs to be able to load up instantly. There is no need for the 30 second loading time when you open the app. Also get rid of your ridiculous multi device limits.
