HHAeXchange+ User Reviews

Name: HHAeXchange+
Rating: 4.6 (957 reviews)

HHAeXchange+

Homecare Software Solutions, LLC

💼 Business

🏥 Medical

Customer Experience

Positive experience7.7% of reviews

Neutral2.4% of reviews

Negative experience90.0% of reviews

~ Based on 209 written reviews from the US App Store.

What users say

Summarized from real user reviews of HHAeXchange+. Based on 957 reviews and a 4.6/5 average, it highlights the 1 positive and 6 negatives reviewers mention most about this Business app.

Positive things

⭐App works as intended

Negative things

🐛Frequent crashes and glitches
⏱️Slow performance and loading times
📍Inaccurate GPS location tracking
🔄Inconsistent login and clocking in/out functionality
💾Loss of schedule and visit data after updates
⚠️Unreliable app with many issues

Is HHAeXchange+ Safe?

HHAeXchange+ appears safe based on user ratings. AppsHunter Safety Score for HHAeXchange+ is 92/100.

This assessment is based on 957 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.7% of ratings point to a safe experience

2.9% of ratings suggest some concerns

7.4% of ratings point to a risky experience

~ Based on 957 App Store ratings for HHAeXchange+.

Is HHAeXchange+ Legit?

HHAeXchange+ appears to be a legitimate app. AppsHunter Legitimacy Score for HHAeXchange+ is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bug fix

Hey so I was trying to clock in on this app and it said email or password incorrect. I know it’s the correct password because I copy and pasted it straight from the old app and it works fine there. I’m unsure on why it is doing this but could you fix it please

Jamiejoe87

24 days ago

Care giver

I have been with outreach for 2 years now and I love it. When I mess up a time or have any questions everyone in the office to the case workers have had my back. I would never give them up. Thank you everybody for your time and help these 3 years.

The Talley’s

2 months ago

Too many bugs

A couple times I tried clocking in on this app and it completely takes out my clients information and I have to keep calling the company to straighten it out, at this point I would rather go back to paper then use this app

DWalen45

2 months ago

Just OK

This thing is quirky. Today I can’t log in using biometrics as I always do. Some message flashes by so fast I can’t read it. Managed to snap a screenshot: app “wants to use idp.cloud.hhaexchange.com” and has a Cancel and a Continue button that I can never click. Help bot is useless. Had to reset password. There have been other blips that make using this app a bit painful.

WiseguyAR

3 months ago

Loving it

Easy and convenient to clock in and out

Tishua76

4 months ago

Response from developer

Thank you for you feedback, we appreciate it very much.

Loving it

Easy and convenient to clock in and out

Tishua76

4 months ago

Total time

I would like to see total hours worked for the week, daily.

Ashby4ever

5 months ago

Response from developer

Thank you for you feedback, we appreciate it very much. You can view your hours worked by going to Menu > Visit Search and searching for the timeframe you're interested in. You can search by patient specifically or all patients.

Fabuloso

Hola este trabajo me gusta mucho porque me gusta servir a las personas que necesitan ayuda y mucho cuidado y sobretodo paciencia y Amor 🥰
Este es el mejor trabajo que e hecho en mi vida 😍

contrecha

5 months ago

Login

Needs face recognition

TDHogg

5 months ago

Love

I appreciate the app and making it accessible for my work. Thanks

Cristina Belyeu

5 months ago

Response from developer

Thank you for the feedback and your support! We appreciate you and your hard work giving care!

Easy use

I love it because can clock in and out with no problem

Buffy_12345

5 months ago

Response from developer

We truly appreciate your feedback! Thank you for your continued support!

Code number forgot

Most useless app on earth, App is not letting me to re sign up again

The Lord’s good

6 months ago

Worst app

This is by far the worst app it never opens when i need it too I’m constantly having to delete it and redownload it to force it to open. Do better

B8636

6 months ago

Response from developer

Hello, we apologize for the inconvenience. Please contact our support through your agency, and provide them with details. We will look into your case, and get it fixed.

Clock in and clock out

Having recent issues of Clocking In And clocking out. When I tried to clock out, it says that there is an error and then when I push off-line, it goes to a number for me to put in, and then it goes straight to another one thank you

Lady beez7

7 months ago

Response from developer

Hello, we apologize for the inconvenience. Please contact our support through your agency, and provide them with error details. We will look into your case, and get it fixed.

Much improvement.✨

I am very impressed by how much the app has improved since the update! Faster loading times, the new layout is neat, I don’t have to uninstall and reinstall the app just to get it to work again so far. Thanks!

-Paulie R-

8 months ago

Response from developer

We truly appreciate your feedback! We're glad the new version has improved your experience. Thank you for your continued support!

Ugh

Sometimes this app works ok. I guess the latest update made some changes. It's working now, but there have been many times recently when it wouldn't accept my username or password and I had to change it and then it still didn't work. This means I was unable to clock in a number of times and my employer had to manually fix my shifts. Now they are telling me to update again but I'm not going to because it's working and I'm clocked in and I don't want to screw it up again.

jennacide

8 months ago

So NOT happy

I am missing days where my punch out is not showing. I just caught that I’m missing 5 days of work on last pay period. I already see days missing again since the update. My iPhone 13 is not able f even leave notes on the dates regarding the fixture that is needed.

Kammanana

9 months ago

Response from developer

We are very sorry to hear that you are having issues with the update. Please put a support request in through your agency and we will look at this ASAP. Thank you for the feedback.

Bad update

They took away the fingerprint option to log in and now it takes twice as long.

Qweenmusic

9 months ago

Response from developer

Thank you for the feedback. The app still supports biometric (fingerprint) login. There are two ways to enable this feature. When you first install the app, it asks you to setup biometric login. If you skip that, you can go to Menu > Biometrics Settings > Enable Biometric Authentication.

Much improvement from last app

I’ve been using HHAeXchange+ for a little while now, and I must say it’s been quite helpful. The app is easy enough for me to navigate, and I like that everything I need is in one place. It keeps my visits and care information organized without any fuss. I appreciate that it works smoothly and doesn’t overwhelm me with too many buttons. Overall, it’s made managing my care a bit simpler, and at my age, that means a lot.

Hananiah Cj