Hippo Home: Maintain & Insure appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Hippo Home is 78 out of 100 points across 7 verification signals from App Store and developer data.

Hippo Home User Reviews

Name: Hippo Home: Maintain & Insure
Rating: 4.8 (1593 reviews)

Hippo Home: Maintain & Insure

Hippo Analytics Inc.

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience29.6% of reviews

Neutral11.1% of reviews

Negative experience59.3% of reviews

~ Based on 27 written reviews from the US App Store.

What users say

Summarized from real user reviews of Hippo Home. Based on 1.6K reviews and a 4.8/5 average, it highlights the 2 positives and 8 negatives reviewers mention most about this Finance app.

Positive things

👍Great service
💡Home insurance plan is amazing

Negative things

🐛Buggy app
🐛Crashing on launch
🐛Can't clear Action checklist
🐛App just wants to sell you products
🐛Awful doesn't work and no support email
🐛Constantly trying to sell you junk
🐛Worst support for long term customer
🐛Awful, app doesn't work

Is Hippo Home Safe?

Hippo Home: Maintain & Insure appears safe based on user ratings. AppsHunter Safety Score for Hippo Home is 96/100.

This assessment is based on 1,593 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience

1.8% of ratings suggest some concerns

2.9% of ratings point to a risky experience

~ Based on 1,593 App Store ratings for Hippo Home.

Is Hippo Home Legit?

Hippo Home: Maintain & Insure appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hippo Home is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Unnecessary notifications

Overall is ok app but I keep getting notifications about maintenance tasks. I have disabled some of them one by one that I don’t wanna be notified but I still get notifications for the other ones. I wish there was a setting to never ever notify me about maintenance tasks. I’m just going to delete the app since the notifications are annoying. I just need to see my home insurance once a year which for that I can just use website.

CaliSean

6 months ago

362 Radford Ave

Hippo is a great reminder

God,s word

6 months ago

Allow notifications to be on

mjm.00

7 months ago

Response from developer

Thank you for sharing your experience with us. Your feedback means a lot to us, and it helps us improve. We’d appreciate the chance to hear more about your experience. If you’re open to chatting, feel free to reach out to us at home.team@hippo.com. Thanks for giving us the chance to improve — we hope to hear from you soon!

Awful doesn’t work and no support email

The functionality of the app doesn’t work. I can’t make anything complete which defeats the entire purpose. To boot - I find it so unprofessional to distinctly not have a help or support section. I have no choice but to delete it because it’s broken and no one wants to talk to me.

katieisme

10 months ago

Response from developer

Rate hike 35%

We have never had a claim, have not done anything different and we are right across the street from the city s best water source! Without any explanation our rates just went up 35%. Very unhappy!

Limeygary

a year ago

Response from developer

Thank you for sharing your experience with us. Your feedback means a lot to us, and it helps us improve. We’d appreciate the chance to hear more about your experience. If you’re open to chatting, feel free to reach out to us at customersolutions@hippo.com. Thanks for giving us the chance to improve — we hope to hear from you soon!

App just wants to sell you products

I know nothing is free, but this app is terrible when it comes to home maintenance suggestions. Suggestions just direct you to buying their partner products like home security systems and moisture sensors.

Anon MN

a year ago

Response from developer

Thank you for sharing your experience with us, and we're sorry for the delay in responding. We've been busy training and growing our team to improve our customers' experiences! Your feedback means a lot to us, and it helps us improve. We’d appreciate the chance to hear more about your experience. If you’re open to chatting, feel free to reach out to us at homeassist@hippo.com. Thanks for giving us the chance to improve — we hope to hear from you soon!

Great service

Jackson has been my go to. Always get back to me in a short time frame time and is very helpful. I love the personal service I get from her in this difficult time.

Tallblond1

2 years ago

Just ok

Doesn’t handle a house with multiple HVAC‘s or water heaters. Didn’t recognize a tankless water heater either. Hoping it would be a little more configure to be able to choose and add things more simply.

RockieRacoon

2 years ago

Worst support

Worst support for long term customer. No claims submitted so far with Hippo. Still have bad experience. Don’t recommend.

Doordash customer

2 years ago

Response from developer

We appreciate you taking the time to provide valuable feedback and we’re sorry we didn’t meet your expectations. Please email us at support @hippo.com with an explanation of what happened as well as your policy number, name, and address. - Hippo

Garbage

Constantly trying to sell you junk. Entered all my info and got nowhere. Not sure what this app does.

cstubble

2 years ago

Crashing on launch

Can’t launch the app. Continues to crash on launch. Up to date in iOS, uninstalled and reinstalled the app. Still crashing.

Littlemisosoup

2 years ago

Buggy app

I am not able to login with otp.

Ywnassb

2 years ago

Renewing my insurance

I bought a mobile home last year they gave me a policy for $400 a year. My renewal they told me $717 a year without saying ok they charge my account. I tried to file a claim they said no. State Farm told me $1,050 a year.

Frank_ Puff

3 years ago

Why not auto insurance

Hi All,

What you don’t provide auto insurance?

syed.abbss

3 years ago

Can’t clear Action checklist

Under ‘Weather’ -> ‘Action Checklist’ -> ‘Clear brush in contact with your home’ can not be marked as completed. You select that option and click green ‘Mark complete’ button but the action stays in the list. It’s not checked as completed. Can you fix it please?

Formatcevt4ext

3 years ago

Response from developer

Thank you for your feedback! We've fixed this issue. Can you please give it another try? We appreciate your help to continuously improve our app.

Home owner vi real

Best home insurance

Vi owner

3 years ago

Awful

I never was able to log into my account which is just another inconvenience to the long list of having hippo insurance. IMO hippo is a scam and if you don’t have them yet avoid them. They took our annual automatic escrow payment then immediately canceled our insurance and are now claiming the payment was 5 days late and want us to have a whole new contract for of course more money instead of just the annual renewal.

HippoScams

3 years ago

Worst insurance

I recently closed on my home they told me hippo was good and all forward 3 months later they decide to cancel my policy out of nowhere and just give me 3 days notice which gives me no time at all to look for another policy wouldn’t recommend so unprofessional!!!!!!

Aguilarozz

3 years ago

Good

The app is good, the additions are great to better keep track of maintenance and repairs. However, the insurance tab should actually show the policy. Hippos been great, the best price for me definitely

MsBreezy77

3 years ago

Bad

have no problems with the app. I am a client of hippo insurance, my roof was damaged and I filed a claim and they came to check, they told me that the cost of the damage is 2,500 dollars but that I have to pay for it because the damage is less than my deductible of $10,250 dollars. They are abusive. I have been with them for 4 years and I have never claimed anything and now they come up with this. please look for another insurance that is not HIPPO

$10250