Why the hell does my building use this
so awful works 75% of the time logs me out randomly ect will change rating when app works
Poor, Slow Experience
So many time delays opening entrance gates and home door. It’s randomly logged me out several times. I’ve used several apps across different complexes I’ve lived in; this has been by far the worst experience so far.
Still Horrible
Believe it or not, the quality of this app has deteriorated over the last year and it hasn’t even been updated since March of 2025.
It’s still slow and crashes all the time, but now it can’t even control our thermostat. Additionally the support is generally useless. I have reached out to them several times with different issues and none have ever been resolved.
It’s still slow and crashes all the time, but now it can’t even control our thermostat. Additionally the support is generally useless. I have reached out to them several times with different issues and none have ever been resolved.
Show more
Awful app
I was using this app for about 8 months and had no issues. Suddenly it takes 5 minutes to get into my place. This is terrible.
Terrible
Internet customer support was repetitive and unhelpful. Spent months trying to fix my bad speeds with them and they never sent out refunds or help
Does not work half the time
as the title suggests
Inconvenient
Takes way too long to connect to the lock. And doesn’t work half of the time.
Would give 0 stars if possible
Never loads and always logs me out for no reason, error code 0 always pops up and I literally cannot lock my own doors sometimes.
Never works perfectly
This app consistently logs me out, fails to load, and locks me out of my apartment on a nearly daily basis. I rarely have the ability to actually log in on my first attempt and often have to reload the app, uninstall, or sign in. The entire process to open my front door can take me anywhere from 2-10 minutes a day. It’s such a pain and hassle.
Show more
Never works
This app never works no matter what we do please get rid of this app from the AppStore the devs are terrible at their job
This app contributes to my daily stress and wastes time for me every single day.
This app contributes to my daily stress and wastes time for me every single day. Ask your landlord for a keycard. Just randomly stops working and requires you to reset everything on your phone. Doesn’t monitor battery in the lock unless you waste more time updating the lock on a weekly basis. Total trash app and execution. Support is usually offline when you need them (like when it’s the evening and you just want to go home, but you can’t because this idiotic app won’t work).
Show more
This app is awful
I stand at my door for 10-15 seconds (if it works) every time I enter or leave my apartment. I have to switch from my keys to my phone after I get out of my car. Very annoying if I have groceries in one had and my keys in the other. This only benefits the apartment complex, not the residents. Avoid complexes with these locks.
Show more
Too Slow
my apartment complex recently got our locks changed from a fob to this.. I never had any issues with the fob. This app is extremely SLOW! if someone was chasing you to your home and the door was locked you are SCREWED! It takes 20 seconds to open the door.. no exaggeration.. Could yall js make the unlocking and locking process FASTER???!!
Show more
solving solutions with problems
just the idea that your phone being dead locks you out of your apartment ….
Safety Hazard
I haven’t been able to sync to my Homebase app for days now. It would be okay if my apartment complex also gave us conventional locks, but Homebase took over the entire front door. I’ve had to ask my roommates to leave the door open, but what happens if they’re aren’t home? What happens if the leasing office isn’t available? If it’s late at night and I need to get into my home quickly, something bad may happen because we don’t have regular locks and keys.
Show more
Why?
This app makes zeroooooooo sense. Let’s say my phone is out of battery and it’s the middle of the night. I have no charger and I want to get inside my apartment and go on with the rest of my night. But NOOOOOOOO, now I need to charge my phone because there’s no other way of getting into my apartment. I can’t even call a locksmith because oh it’s keyless entry. And how can I call customer support, my PHONE IS OUT OF BATTERY. So if you really want to make your life tougher install this system. ☺️
Show more
Useless app
I am literally standing outside my front door right now because I can’t get in my own apartment which uses this system. Battery randomly dies (even though app says battery is fine). Bought a 9-volt and jolted the lock, but now my app can’t detect the lock. Wasted an hour today and looks like i’ll be wasting another hour tonight or more because it’s afterhours and no tech support so I have to wait for emergency tech support.
Show more
Awful. Stay away.
If you are considering renting from a company that utilizes this app, DON’T. It’s slow, poorly designed, often useless and all around terrible. Unlocking doors takes forever - if it works in the first place. The widgets and even the unlock buttons in the app itself don’t unlock the correct door about half the time. Smart home controls also rarely work correctly. It logs out for no reason frequently and you must type in your email and password - not shortcuts or biometrics - leaving you stuck outside. Horrible, horrible app.
Show more
Can’t get into the app properly
I’m literally locked out of my room rn dawg the app just loads forever and does nothing
App is terrible
The app closes out randomly and takes 5+ minutes to open, locking you out of your apartment and elevators. It’s truly a terrible app that needs a better team running it.
The team behind this app has no idea how to properly develop an app. They refuse to actually make changes
The team behind this app has no idea how to properly develop an app. They refuse to actually make changes
