HomeExchange User Reviews

What users say

Top reviews

Peta Nicole

Top stuff.

Easy to use, fun to plan!

I am relatively new to the site and I find it really easy to use and there are so many beautiful homes on here!

Avaliação das casas

Avaliação dos pontos das casas inconstantes, falta de transparência. Casas com mais de 300GP sem justificação.
Eu estou a retirar as minhas casas porque para mim a disparidade não faz sentido

Amazing experience

The best way to travel the world. Thank you Home Exchange for all the beautiful memories we being created using your platform!

Easy stays

Using Home Exchange has been a blessing for going places around the world using points we occurred having wonderful visitors stay in our guest house! We love the visitors and the place we were able to stay! ❣️❣️

Good app

Easy to use. Quick to get through. Updates constantly improve it.

Economical way to stay at places often otherwise unavailable

I have had dozens of home exchanges. It is a great economical way to stay at homes usually much nicer than I would normally get when I would pay to stay! I just pay my yearly fee and typically if available I’ll pay a cleaning fee.

Conhecendo

Parece organizado, ansiosa para experimentar

Response from developer

Obrigado pela sua avaliação. Feliz HomeExchange! A equipa da HomeExchange

Avoir la chance de voyager

Ce n’est pas toujours simple de voyager en famille et HomeExchange nous permet de vivre des moments mémorables, en toute simplicité. Merci!

Response from developer

Merci pour votre commentaire. Bon HomeExchange ! L'équipe HomeExchange

Love this app

I had awesome experiences with HomeExchange. I met amazing places and neighborhoods. Every time I hosted my experiences were amazing too

Great for guests not for hosts - loyalty counts for nothing

HomeExchange seems very happy to take from generous hosts, but far less interested in looking after them when they need a little goodwill in return.

We hosted multiple guests, earned thousands of points, then discovered those points are effectively useless if your membership expires.

After supporting the platform as an outstanding host, I asked for a simple membership extension so I could actually use what I’d earned.

The answer was a blunt “no.” The most disappointing part wasn’t the policy, it was the dismissive and absolutely inflexible customer service.

Waste of time and effort.
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accommodation cost. $$ Nil zero niente.

allows us all to share second homes for others to enjoy, that’s enough - with the bonus that we can stay any where in the world for free.

Maravilhoso

Estou adorando a organização do app e os hóspedes até agora.

Response from developer

Obrigado pela sua avaliação. Feliz HomeExchange! A equipa da HomeExchange

Karina

The app is done very badly being honest. Lots of bugs

Excellent

HE has been an incredible tool for welcoming guests into my home and being welcomed around the world. I have exchanged with some truly wonderful people!

It does take more effort to arrange exchanges than simply hitting the book button, and I have found overseas members more responsive than those in the US. I had a last minute cancellation once and difficulty reaching someone for help (probably due to my inexperience), but did eventually get reimbursed for most of the hotel costs I incurred.

I have really enjoyed this platform and have recommended it to many others.
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Response from developer

Thank you for your review! And thank you for being part of our Community! Happy HomeExchanging, Your HomeExchange team

Broken app, non-existent support

I can’t think of a bigger waste of money than my joining HomeExchange. They’re using a faulty database of zip codes; my correct zip code results in listing my home in an incorrect town hundreds of miles away. (It’s not just me; it’s my fellow townspeople). Even though my in-town location should be considered premium, outlying communities appear closer. I’ve tried “chatting” with support but that’s futile - requests go nowhere. They make it impossible to find a phone number, submit a bug report, or email for human customer support. Now I’ve received notification that my listing is fraudulent and auto-declined (although it seems to be live, albeit with a dramatically incorrect location). I wouldn’t join without seeing how homes near you are faring.
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Sensacional

Uma forma inteligente de viajar.

Response from developer

Obrigado pela sua avaliação. Feliz HomeExchange! A equipa da HomeExchange

Amazing way to travel and share the world

Have been a member for a few years now . Traveled Europe for 3 months without paying for accommodation. Have met the best people having them stay at our place. Looking forward to see where our next adventure takes us.

Dumb

App no longer works on iPads, great stuff

Dommage

Dommage et déçue que la mise a jour ne fonctionne pas sur mon IPad de 2017. Ce faisant, Vous encouragez l’obsolescence programmée…

Response from developer

Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons tous les commentaires au sérieux et nous nous efforçons constamment d'améliorer notre plateforme et l'assistance que nous offrons. Si vous souhaitez aborder d'autres points, n'hésitez pas à contacter notre équipe d'assistance aux membres.