Flawed service that refuses to evolve
VRBO has significant tech debt with the site continuing to load slowly, stall page views, and demand cumbersome workflows for obvious common scenarios. Mobile app mimics the deficiencies of the website and introduces new flaws of its own, including that links from VRBO text message alerts default to opening a marketing banner over the mobile app each time, inexplicably. Demand for bookings is sporadic at best. For all these flaws, VRBO still demands a richer commission than Airbnb.
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Terribly not user friendly
This is really not a well done app. Typing messages alone does not work well. I tried to decline a booking request, and after typing in my explanation and clicking okay, some kind of error occurred and pulled away my message, so when my thumb hit the button to confirm the denial, it instead hit the button underneath which was to accept the booking. You would think there would be some further button for me to confirm this, especially in the context of just going through the process to deny, but no it was just one button press to fully confirm the booking. Vrbo does many things that are anti-renters, but this was just ridiculous.
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Service is getting worse...
I loved using VRBO up until this past year. Nothing seems to work, Customer Service is argumentative. It has become my nightmare.
Laggy
It’s a good app but some bugs need to be to be fixed or updated
The worst
VRBO has refused to give us any of our money. They’re stealing over 30k from us. I’ve called now 11 times and no one helps. It’s time to get lawyers involved. Livid. Do not use them!!!
