Good
Great app but quite sick of all the updates, good to work on improvements but very frustrating having to update so regularly.
SStephen_Francis77
Support link goes to 404
So how do I report a bug with the last update - single calendar view shows Null instread of the guest name
AArmchairCritic1234
Terrible onboarding, overcharging still unresolved, worst listing sync issues that lose reservations
Onboarding and Implementation:
The onboarding process has been prolonged and problematic. Our VRO listings were initially imported incorrectly, requiring us to manually recreate them from scratch. Three months post-signing, we are still struggling with basic setup configurations and persistent billing overcharges that have yet to be resolved despite ongoing communications.
Channel Sync & Reliability:
The core promise of a seamless multi-channel sync does not perform as advertised in daily operations. We frequently experience sync conflicts across Airbnb, Booking.com, and VRBO:
Data Discrepancies: Basic listing attributes are prone to breaking; for example, our 2-bedroom property has incorrectly displayed as a 0-bed flat on VRBO, and essential amenities like "linen and towels" repeatedly disap on Airbnb and Booking.com following routine updates.
Formatting & Image Resets: Global updates-such as modifying cleaning fees-trigger a re-save across chann that forces photos out of order and lacks granular channel-level exclusion.
Support and Communication:
Technical support response times have been a major bottleneck, with ticket resolution stalling for weeks at a time. While individual support agents are polite, the platform's underlying synchronization limitations between Hostaway and major channels like Booking.com severely hinder day-to-day property management efficiency.
For property managers relying on flawless automated syncing across OTAs, the current limitations require an unsustainable amount of manual oversight.
The onboarding process has been prolonged and problematic. Our VRO listings were initially imported incorrectly, requiring us to manually recreate them from scratch. Three months post-signing, we are still struggling with basic setup configurations and persistent billing overcharges that have yet to be resolved despite ongoing communications.
Channel Sync & Reliability:
The core promise of a seamless multi-channel sync does not perform as advertised in daily operations. We frequently experience sync conflicts across Airbnb, Booking.com, and VRBO:
Data Discrepancies: Basic listing attributes are prone to breaking; for example, our 2-bedroom property has incorrectly displayed as a 0-bed flat on VRBO, and essential amenities like "linen and towels" repeatedly disap on Airbnb and Booking.com following routine updates.
Formatting & Image Resets: Global updates-such as modifying cleaning fees-trigger a re-save across chann that forces photos out of order and lacks granular channel-level exclusion.
Support and Communication:
Technical support response times have been a major bottleneck, with ticket resolution stalling for weeks at a time. While individual support agents are polite, the platform's underlying synchronization limitations between Hostaway and major channels like Booking.com severely hinder day-to-day property management efficiency.
For property managers relying on flawless automated syncing across OTAs, the current limitations require an unsustainable amount of manual oversight.
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MMshduvrot2385
The best of the best for short-term rentals!
Couldn’t live without Hostaway for my short term rental business for about 80 properties. Thank you for an excellent product and software
KKsenibear
The best of the best for short term rentals!
Thank you for all your hard work Hostaway team
KKsenibear
