Few Improvements, Very Slow Customer Service
Terrible onboarding. Clunky. Few improvements to note in years. Customer service for small issues is fine, except when it’s not. Anything larger or requiring escalation is non existent.
Long time member
Wish Hostaway didn’t exist, it’s a horrible company with awful support. They constantly raise prices despite not living up to expectations. If you actually look at the reviews you will see that they have new clients leave a review during the onboarding process. If you look only at reviews from longer term subscribers you will see that the vast majority wishes we made a better decision and stayed far away from Hostaway.
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Keeps getting better
Easy to use. Would love to see the ability to add photos and rearrange photos in the app. Please consider.
Major Billing and Cancelation Issues
Avoid at all cost. We submitted a request for our Hostaway account to be deleted over two weeks ago. We deleted all the listings. Today they charged us. For everything. Logged in, magically the listings are back. Customer service is 0 help. Seriously. They can’t do anything. You have to wait on an email… which we’ve never gotten. Charging us $600 bucks for nothing insane.
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Simple format!
My name is Cori and I am a housekeeper that uses Hostaway and I love it! It is the easiest to read and gives me the basic information in a calendar format!
