App is not getting it all
The app won’t let you do some critical things
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
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Not recommended
Some features in the app like blocking dates don’t work, app layout is busy and unintuitive, no phone number to call, customer support exists only as AI chat or by submitting a ticket, which is answered by AI agent with info you can look up yourself. Dynamic pricing costs extra on top of $39 for the Lite version and doesn’t seem to affect pricing set manually before. Yet, they charge 1% of the booking price if you turn it on.
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Not good
Airbnb’s interface is really good. Guesty is confusing, glitchy, hard to navigate and I don’t trust that it’s doing what I tell it to do. Will be looking for an alternative.
Poor for the money
If I was starting out again I wouldn’t choose Guesty - we’re paying optimum price for development software and worse support. avoid
Awful
Door codes don’t set half the time, slow messages, extremely expensive. Awful for how expensive it is.
