Not recommended
Some features in the app like blocking dates don’t work, app layout is busy and unintuitive, no phone number to call, customer support exists only as AI chat or by submitting a ticket, which is answered by AI agent with info you can look up yourself. Dynamic pricing costs extra on top of $39 for the Lite version and doesn’t seem to affect pricing set manually before. Yet, they charge 1% of the booking price if you turn it on.
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Not good
Airbnb’s interface is really good. Guesty is confusing, glitchy, hard to navigate and I don’t trust that it’s doing what I tell it to do. Will be looking for an alternative.
Poor for the money
If I was starting out again I wouldn’t choose Guesty - we’re paying optimum price for development software and worse support. avoid
Awful
Door codes don’t set half the time, slow messages, extremely expensive. Awful for how expensive it is.
Impossible to get support
It it so difficult to get support with any issues or questions. You can call the number but usually no one answers, you can request a call back but you might not get one and if you do it’s the next day. You can start a chat in the website and talk to the robot but if you need a person it can take 6 hours for someone to get on the chat and if you don’t answer immediately they close the chat and you have to start all over.
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