I hate the new interface
I’ve been constantly frustrated and thwarted by the newly designed app and interface. Help and support almost non existent. I am currently losing money because of this terrible company. Don’t do it! Find another channel manager.
New calendar
Please bring back the old calendar. The new one is horrible. It moves around so much when you try to scroll up or down, it also goes side to side when you do. It’s hard to tell what day an actual checkout is because it shows the line in a different place than the last reservation. The old calendar was perfect. Easy to read. It didn’t scroll sideways when you tried to make it just go up and down and it was very clear when a checkout and a check in was taking place.
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Absolute garbage
After reading mostly positive reviews I decided to go with Guesty to integrate my Airbnb and VRBO platforms. I had nothing but issues with the integrations at the beginning and their customer service team couldn’t seem to figure out what was holding up the integrations for the channels. After a lot of YouTube and Reddit views I figured it out. After about 45 days they had an issue where VRBO was disconnected due to a software issue. I realized that during the previous 2-3 weeks that I hadn’t gotten any reservations (including Labor Day which is a HUGE WEEKEND). I checked with Airbnb and VRBO and they confirmed that, for whatever reason, the Guesty software had blocked off THE ENTIRE YEAR on both platforms. I’m now attempting to get a refund from this garbage company. I DO NOT RECOMMEND this software to anyone.
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Bring back old calendar
And removed the option to go back to the old calendar?? Ick.
Awful
Awful customer service platform awfully use
