I hate the new interface
I’ve been constantly frustrated and thwarted by the newly designed app and interface. Help and support almost non existent. I am currently losing money because of this terrible company. Don’t do it! Find another channel manager.
New calendar
Please bring back the old calendar. The new one is horrible. It moves around so much when you try to scroll up or down, it also goes side to side when you do. It’s hard to tell what day an actual checkout is because it shows the line in a different place than the last reservation. The old calendar was perfect. Easy to read. It didn’t scroll sideways when you tried to make it just go up and down and it was very clear when a checkout and a check in was taking place.
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Absolute garbage
After reading mostly positive reviews I decided to go with Guesty to integrate my Airbnb and VRBO platforms. I had nothing but issues with the integrations at the beginning and their customer service team couldn’t seem to figure out what was holding up the integrations for the channels. After a lot of YouTube and Reddit views I figured it out. After about 45 days they had an issue where VRBO was disconnected due to a software issue. I realized that during the previous 2-3 weeks that I hadn’t gotten any reservations (including Labor Day which is a HUGE WEEKEND). I checked with Airbnb and VRBO and they confirmed that, for whatever reason, the Guesty software had blocked off THE ENTIRE YEAR on both platforms. I’m now attempting to get a refund from this garbage company. I DO NOT RECOMMEND this software to anyone.
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Bring back old calendar
And removed the option to go back to the old calendar?? Ick.
Awful
Awful customer service platform awfully use
App is not getting it all
The app won’t let you do some critical things
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
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Why fix something what’s not broken
New update is terrible what a joke. It was user friendly before now it’s just screen what don’t even make sense. Forced to use desktop instead. No longer able to use it on the go.
Keeps signing out for no reason
Logs you out for no reason and won’t log back in on current model iPhone pro max
Bring back old calendar
New calendar might be nice for low amount of units, but with 10 on the app this new calendar makes it impossible to navigate. Quit trying to fix what isn’t broken, if it works it works!
Not recommended
Some features in the app like blocking dates don’t work, app layout is busy and unintuitive, no phone number to call, customer support exists only as AI chat or by submitting a ticket, which is answered by AI agent with info you can look up yourself. Dynamic pricing costs extra on top of $39 for the Lite version and doesn’t seem to affect pricing set manually before. Yet, they charge 1% of the booking price if you turn it on.
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Not good
Airbnb’s interface is really good. Guesty is confusing, glitchy, hard to navigate and I don’t trust that it’s doing what I tell it to do. Will be looking for an alternative.
Poor for the money
If I was starting out again I wouldn’t choose Guesty - we’re paying optimum price for development software and worse support. avoid
Awful
Door codes don’t set half the time, slow messages, extremely expensive. Awful for how expensive it is.
Impossible to get support
It it so difficult to get support with any issues or questions. You can call the number but usually no one answers, you can request a call back but you might not get one and if you do it’s the next day. You can start a chat in the website and talk to the robot but if you need a person it can take 6 hours for someone to get on the chat and if you don’t answer immediately they close the chat and you have to start all over.
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Nothing WORKS
Save your time and work with something else. The app never sends notifications. They just changed the interface but haven’t fixed the notification problem.
Not to mention the customer service - it has take 20 days and counting to cancel my account. I get a response about once a week, usually on a Friday, most likely so they can milks more money out of me.
Truly Guesty is a money pit of a mess, save your time, go somewhere else.
Not to mention the customer service - it has take 20 days and counting to cancel my account. I get a response about once a week, usually on a Friday, most likely so they can milks more money out of me.
Truly Guesty is a money pit of a mess, save your time, go somewhere else.
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Recent update broke the multi calendar
Unfortunately the recent update has made it so I can’t scroll down on my list of properties in the multi calendar
Trouble signing up
My issue is that the app upon downloading and opening it immediately assumes you have an account. It asks for an email and password when you haven’t even registered on the app yet and it doesn’t have a way to register
App SUCKS!
How is this end to end property management when I can’t even make a new reservation on the app!
Stay far away
Never sign up for the trial, If you don’t buy or don’t disconnect before the end, guesty holds your listings hostage if you have a cancellation, you can’t get in to disconnect or edit it to be rebookable. There is a major flaw in their api and process.
It will lead you to lost revenue and business. Do not use them at all.
It will lead you to lost revenue and business. Do not use them at all.
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Avoid at all costs
While the app does what it says it does, they make it close to impossible to close an account. Instead of closing from the web, you need to contact support. Team on the chat can’t close it either. It’s a “special” team that contact you through email. Been a couple of days and haven’t been able to yet. There are tons of other options.
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