App is not getting it all
The app won’t let you do some critical things
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
Whenever I have a Vrbo cancellation I can’t use the app to unblock the cancelled reservation days.
Also you can’t update billing info in the app.
These things didn’t use to be a problem.
Well, cancellations from VRBO were handled properly in the past . But now you have to go and try to cancel what guesty still thinks is in use. Can’t do that in the app. Shouldn’t need to!
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Not recommended
Some features in the app like blocking dates don’t work, app layout is busy and unintuitive, no phone number to call, customer support exists only as AI chat or by submitting a ticket, which is answered by AI agent with info you can look up yourself. Dynamic pricing costs extra on top of $39 for the Lite version and doesn’t seem to affect pricing set manually before. Yet, they charge 1% of the booking price if you turn it on.
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Not good
Airbnb’s interface is really good. Guesty is confusing, glitchy, hard to navigate and I don’t trust that it’s doing what I tell it to do. Will be looking for an alternative.
Poor for the money
If I was starting out again I wouldn’t choose Guesty - we’re paying optimum price for development software and worse support. avoid
Awful
Door codes don’t set half the time, slow messages, extremely expensive. Awful for how expensive it is.
Impossible to get support
It it so difficult to get support with any issues or questions. You can call the number but usually no one answers, you can request a call back but you might not get one and if you do it’s the next day. You can start a chat in the website and talk to the robot but if you need a person it can take 6 hours for someone to get on the chat and if you don’t answer immediately they close the chat and you have to start all over.
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Nothing WORKS
Save your time and work with something else. The app never sends notifications. They just changed the interface but haven’t fixed the notification problem.
Not to mention the customer service - it has take 20 days and counting to cancel my account. I get a response about once a week, usually on a Friday, most likely so they can milks more money out of me.
Truly Guesty is a money pit of a mess, save your time, go somewhere else.
Not to mention the customer service - it has take 20 days and counting to cancel my account. I get a response about once a week, usually on a Friday, most likely so they can milks more money out of me.
Truly Guesty is a money pit of a mess, save your time, go somewhere else.
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Recent update broke the multi calendar
Unfortunately the recent update has made it so I can’t scroll down on my list of properties in the multi calendar
Trouble signing up
My issue is that the app upon downloading and opening it immediately assumes you have an account. It asks for an email and password when you haven’t even registered on the app yet and it doesn’t have a way to register
App SUCKS!
How is this end to end property management when I can’t even make a new reservation on the app!
Stay far away
Never sign up for the trial, If you don’t buy or don’t disconnect before the end, guesty holds your listings hostage if you have a cancellation, you can’t get in to disconnect or edit it to be rebookable. There is a major flaw in their api and process.
It will lead you to lost revenue and business. Do not use them at all.
It will lead you to lost revenue and business. Do not use them at all.
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Avoid at all costs
While the app does what it says it does, they make it close to impossible to close an account. Instead of closing from the web, you need to contact support. Team on the chat can’t close it either. It’s a “special” team that contact you through email. Been a couple of days and haven’t been able to yet. There are tons of other options.
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No push notifications
The thing that irks me more than anything is that the app doesn’t have the availability to notify you when you get a message in the inbox. We got in the Str business to spend more time with our kids but we find ourselves constantly opening the app to check if we have messages. It adds a lot of unnecessary stress. Also so many apps have this capability so it doesn’t seem like a big ask. Can this be fixed?
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Truly Awful
The app is terribly limited, it’s basically just a view-only calendar. The software is also awful, avoid at all costs.
There’s better apps
So incredibly laggy!!!
Amazing plat
I have been using Guesty for a few years now and everything works well.
Terrible Experience
This app is terrible. The notifications don’t work, there are alerts that take you nowhere, and the usability is just not fluid.
Not getting notifications
Haven’t been getting notifications which means I could be missing time sensitive requests from guests.
This app crashes frequently and is slow. For as expensive as the service is it seems like the app would work better.
This app crashes frequently and is slow. For as expensive as the service is it seems like the app would work better.
Excellent Property Management Sytem
Guesty Lite is making the job of managing my holiday home much easier, on Airbnb, Booking.com and Vrbo.
Ipad with phone interface
Doesn’t work properly in a iPad device, so disappointing
