Good
Great app but quite sick of all the updates, good to work on improvements but very frustrating having to update so regularly.
Support link goes to 404
So how do I report a bug with the last update - single calendar view shows Null instread of the guest name
Terrible onboarding, overcharging still unresolved, worst listing sync issues that lose reservations
Onboarding and Implementation:
The onboarding process has been prolonged and problematic. Our VRO listings were initially imported incorrectly, requiring us to manually recreate them from scratch. Three months post-signing, we are still struggling with basic setup configurations and persistent billing overcharges that have yet to be resolved despite ongoing communications.
Channel Sync & Reliability:
The core promise of a seamless multi-channel sync does not perform as advertised in daily operations. We frequently experience sync conflicts across Airbnb, Booking.com, and VRBO:
Data Discrepancies: Basic listing attributes are prone to breaking; for example, our 2-bedroom property has incorrectly displayed as a 0-bed flat on VRBO, and essential amenities like "linen and towels" repeatedly disap on Airbnb and Booking.com following routine updates.
Formatting & Image Resets: Global updates-such as modifying cleaning fees-trigger a re-save across chann that forces photos out of order and lacks granular channel-level exclusion.
Support and Communication:
Technical support response times have been a major bottleneck, with ticket resolution stalling for weeks at a time. While individual support agents are polite, the platform's underlying synchronization limitations between Hostaway and major channels like Booking.com severely hinder day-to-day property management efficiency.
For property managers relying on flawless automated syncing across OTAs, the current limitations require an unsustainable amount of manual oversight.
The onboarding process has been prolonged and problematic. Our VRO listings were initially imported incorrectly, requiring us to manually recreate them from scratch. Three months post-signing, we are still struggling with basic setup configurations and persistent billing overcharges that have yet to be resolved despite ongoing communications.
Channel Sync & Reliability:
The core promise of a seamless multi-channel sync does not perform as advertised in daily operations. We frequently experience sync conflicts across Airbnb, Booking.com, and VRBO:
Data Discrepancies: Basic listing attributes are prone to breaking; for example, our 2-bedroom property has incorrectly displayed as a 0-bed flat on VRBO, and essential amenities like "linen and towels" repeatedly disap on Airbnb and Booking.com following routine updates.
Formatting & Image Resets: Global updates-such as modifying cleaning fees-trigger a re-save across chann that forces photos out of order and lacks granular channel-level exclusion.
Support and Communication:
Technical support response times have been a major bottleneck, with ticket resolution stalling for weeks at a time. While individual support agents are polite, the platform's underlying synchronization limitations between Hostaway and major channels like Booking.com severely hinder day-to-day property management efficiency.
For property managers relying on flawless automated syncing across OTAs, the current limitations require an unsustainable amount of manual oversight.
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The best of the best for short-term rentals!
Couldn’t live without Hostaway for my short term rental business for about 80 properties. Thank you for an excellent product and software
The best of the best for short term rentals!
Thank you for all your hard work Hostaway team
Constant Crashing After Update
Usually great app but after the most recent update it crashes everytime after clicking on the app.
I’ve done everything to try and mitigate. Now using the web browser and isn’t great on mobile.
I’ve done everything to try and mitigate. Now using the web browser and isn’t great on mobile.
Crashes on iPhone 18 Pro Max
Always a limited app but worked. Has small glitches like showing an update badge but not showing updates when opening app. Since upgrading phone to iPhone 18 Pro, this app will not open and crash.
Last update will not open!!
This is a nightmare, after the latest update on 10/9/2026 the app will not open!
Notifications not working
I installed on my iphone 16 amd have yet to be notified of any new reservations? No notifications have appeared at all. Is the feature even supported? Tapping the app support button here links to a non existent page 404 error.
Happy
Good system, enjoying updates! Would like to be able to add more parent, child to child settings to make family suite available other than this I find it extremely useful to use.
Calendar load blank
Calendar loads blank on iPad until you hit today. Very annoying.
Worst customer service ever
Worst customer service… asked for supervisor and it’s been over a month, no one gets back to me. No call no email nothing. Canceled my membership due to lack of customer service and misleading information. Be very careful. Absolutely not recommended to any host. There are way better options.
Disgusting app
Fails constantly to accept code sent for
2fa no help from customer service appalling service and appalling app all lies from hostaway as does not work
2fa no help from customer service appalling service and appalling app all lies from hostaway as does not work
Don’t take their words for it
Always double check their work while being onboarded. Our financial formals got screwed up and it costed us tens of thousands of dollars.
Dark mode needed
Design is not practical & needs work. Feels cluttered and no option for dark mode. Hard to utilize in the field while competing tasks.
Ask for full updates all the time
Every time I open it it asks me to fully update the app.
It also has issues updating availability in Airbnb which is an issue we have to escalate every time. Not sure if there are better alternatives though. Do your research.
It also has issues updating availability in Airbnb which is an issue we have to escalate every time. Not sure if there are better alternatives though. Do your research.
Few Improvements, Very Slow Customer Service
Terrible onboarding. Clunky. Few improvements to note in years. Customer service for small issues is fine, except when it’s not. Anything larger or requiring escalation is non existent.
Long time member
Wish Hostaway didn’t exist, it’s a horrible company with awful support. They constantly raise prices despite not living up to expectations. If you actually look at the reviews you will see that they have new clients leave a review during the onboarding process. If you look only at reviews from longer term subscribers you will see that the vast majority wishes we made a better decision and stayed far away from Hostaway.
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Keeps getting better
Easy to use. Would love to see the ability to add photos and rearrange photos in the app. Please consider.
Major Billing and Cancelation Issues
Avoid at all cost. We submitted a request for our Hostaway account to be deleted over two weeks ago. We deleted all the listings. Today they charged us. For everything. Logged in, magically the listings are back. Customer service is 0 help. Seriously. They can’t do anything. You have to wait on an email… which we’ve never gotten. Charging us $600 bucks for nothing insane.
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