Few Improvements, Very Slow Customer Service
Terrible onboarding. Clunky. Few improvements to note in years. Customer service for small issues is fine, except when it’s not. Anything larger or requiring escalation is non existent.
Long time member
Wish Hostaway didn’t exist, it’s a horrible company with awful support. They constantly raise prices despite not living up to expectations. If you actually look at the reviews you will see that they have new clients leave a review during the onboarding process. If you look only at reviews from longer term subscribers you will see that the vast majority wishes we made a better decision and stayed far away from Hostaway.
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Keeps getting better
Easy to use. Would love to see the ability to add photos and rearrange photos in the app. Please consider.
Major Billing and Cancelation Issues
Avoid at all cost. We submitted a request for our Hostaway account to be deleted over two weeks ago. We deleted all the listings. Today they charged us. For everything. Logged in, magically the listings are back. Customer service is 0 help. Seriously. They can’t do anything. You have to wait on an email… which we’ve never gotten. Charging us $600 bucks for nothing insane.
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Simple format!
My name is Cori and I am a housekeeper that uses Hostaway and I love it! It is the easiest to read and gives me the basic information in a calendar format!
Mehhh
I was talked into switching to Hostaway and paying three times what I was paying with my previous PMS. All for the hope of having excellent service, so much for that. Looking to switch
Horrible Experience
Would definitely not recommend. They came to me with a very good sales pitch but after signing up with them i lost all revenue instantly. Ive been doing str for 8 years and wanted to increase my revenue but instead it dropped me to zero booking in 5 straight months. I usually get bookings during those times because i have regulars that show up but they contacted me saying they couldn’t find my property so they could book. I was buried in the algorithm so far that no one saw any of my 6 listings. I wanted out and they forced me to pay the remainder months of my contract and that was only after i harassed them for a month and half. I was better off using the sites individually even if i was getting less booking, its better than 0 bookings for 5 months across 6 listings. Communication was horrible as they take almost a week to return your “emails”. I would never ever go back and i dont suggest anyone to use them. Buyer Beware
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Response from developer
Hello, Thank you for sharing this. Listing visibility and channel setup have a direct impact on bookings, and getting that right during onboarding is something our team focuses on from day one. What you describe doesn't match what most Hostaway customers experience once their listings are properly connected. We'd like to understand what happened with your account and help where we can. Please reach out to your CSM so they can review your setup and booking history with you. If you're unsure who your CSM is, email support@hostaway.com with your account email.
Host away because it runs your hosts away!
Do not use!!! I have too many complaints to write. I lost many homeowners with this channel manager. I’m down over 13 listings because of the many glitches, poor communication, and long wait times for resolution. No matter how badly you’re affected and how many times you complain, they will not provide compensation for lost homeowners and revenue. Known issues will only warrant a video discussion with false promises. Do not do it. You’ll not be able to break the contract no matter what.
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Guest names have disappeared
No problem whatsoever until I updated the app, and now I’m not able to see the guest names for each reservation
Frequent updates create chaos
(Free version - stepped down from paid) This app is so frequently updated... one thing (notifications this time) was working just fine and then there's another update within the sane week, and I'm unsure what the update improved but notice something like the notifications are no longer appearing as banners on either iPad or iPhone (yes, my settings are correct /unchanged). This has been going on for a month and a half of updates. It is not creating a healthy smooth app experience.
The deep complexity of tweaking settings and such already make it hard enough for small time operators to keep up with updates... It seems like they need more field testing "beta style" before releases.
The deep complexity of tweaking settings and such already make it hard enough for small time operators to keep up with updates... It seems like they need more field testing "beta style" before releases.
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Response from developer
Thanks for the detailed feedback, CS Rice. The notification banner issue affected a limited number of users and has been fixed in recent updates. Please update to the latest version on your device. If banners still don't appear, contact your CSM. Our mobile team can follow up from there to explore your setup and use case with you directly. We appreciate you reaching out.
Calendar is a mess
This most recent update has fixed the calendar issues which is great news. I would still really like to have financial summaries on the phone. Just simple at a glance ytd and monthly.
App feature needed.
Please only have one “new”reservatipn at a time. They all say “new”. A filter options to list the reservations as “newest booked” also would be nice.
I love hostaway
All of my calendars sync and it’s easy to manage auto emails!
Worst ever
This was by far the worst channel manager I have ever used. Host to hosts font waist your time and money with them.
Hostaway is the best!
My absolute favorite!! Been using it for a couple years now. I’ve tried multiple other platforms and this one hands down wins. Great user experience, great guest portal, easy to use on the phone or on the computer, easy to upload new listings, the list goes on and on. They’re awesome.
Bad update
Sort multi calendar by listing name wt f
Average functionality, behind the competition
Not a bad app, but only very basic functionality, compared to competitors such as hospitable. No financials functionality within the app, and no ability to review occupancy trends. Minimal AI capabilities
Calendar is a mess
This most recent update has scrambled the order of my 22 condos making it really hard to find what I’m looking for. I would also really like to have financial summaries on the phone. Just simple at a glance ytd and monthly.
Version
Seems like weekly updates to the app
Great until it crashes or it's the weekend etc
Hi,
Initially I thought Hostaway was an easy to use, reliable App but when things go 'a-up' don't expect sensible help from 'Support' or even be able to use the 2 factor identification feature.
Problem 1: Support doesn't seem to work on weekends. To quote the email reply: "Following your initial contact on Friday, we escalated the issue and provided you with an update on Monday. This is part of our standard process for handling such cases, especially considering the weekend."
It is extraordinary that an App organising short term stays doesn't realise that the busiest time for hosts fielding enquiries and dealing with guests is weekends.
Problem 2: The Support person gave 'advice' that was mostly in tech acronyms and was scant on sensible useful information.
Problem 3: The Support person doesn't take into account international time differences. I wrote specifically that we were in Australia but I still had emails pinging at 11pm and 5am.
Problem 4: The 'fixes' Verification process doesn't work. It doesn't allow the second step. It flips to another log in page halfway through.
Grrr!
Initially I thought Hostaway was an easy to use, reliable App but when things go 'a-up' don't expect sensible help from 'Support' or even be able to use the 2 factor identification feature.
Problem 1: Support doesn't seem to work on weekends. To quote the email reply: "Following your initial contact on Friday, we escalated the issue and provided you with an update on Monday. This is part of our standard process for handling such cases, especially considering the weekend."
It is extraordinary that an App organising short term stays doesn't realise that the busiest time for hosts fielding enquiries and dealing with guests is weekends.
Problem 2: The Support person gave 'advice' that was mostly in tech acronyms and was scant on sensible useful information.
Problem 3: The Support person doesn't take into account international time differences. I wrote specifically that we were in Australia but I still had emails pinging at 11pm and 5am.
Problem 4: The 'fixes' Verification process doesn't work. It doesn't allow the second step. It flips to another log in page halfway through.
Grrr!
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