Great
The only thing I would like to change is the ability to change a reservation easier. It should tell you to Check your limits so you don’t think it’s not working.
Each page should show listing name I can’t remember my listing numbers it’s frustrating to guess as I have 5 listings.
on my calendar it shows conflicts from trip advisor, they have nothing vrbo has nothing. example April 30-may 1 checking out on may 2, 2027
also guests need to pay per pet 2 dogs more hair for cleaning lady there is not a place to add in number of pets.
Each page should show listing name I can’t remember my listing numbers it’s frustrating to guess as I have 5 listings.
on my calendar it shows conflicts from trip advisor, they have nothing vrbo has nothing. example April 30-may 1 checking out on may 2, 2027
also guests need to pay per pet 2 dogs more hair for cleaning lady there is not a place to add in number of pets.
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Notifications could work better
The app is slow to notify you of messages, so rather than fix the problem, VRBO sends both a text and an email. Both notify us quickly, before the app, but why fill up my inboxes when you could fix your app!
Can’t modify booking dates
Despite multiple attempts, app comes up with an error when attempting to modify an existing booking’s dates. Keeps stating “Changes not saved. Something went wrong, give it another try.” Why? Has happened multiple times previously.
Also, can only change dates rather than dates and times. Why?
Also, can only change dates rather than dates and times. Why?
Really bad quality app. Platform is fine as a whole. But their app is terrible.
Really bad interface. Doesn’t display sent messages. Consistently doesn’t load properly when switching between properties. Causes lots of confusion and mishaps with guests.
Experience with VRBO. Mark.
VRBO has been most accommodating and efficient with their platform. Very pleased with our experience.
👍👍
👍👍
Not 1 booking after 2 years
I’ve tried using this app and their site to optimise my listing, filled in all fields, used their pricing and promotions, and not one booking after 2 years.
Pointless channel
Pointless channel
Seamless process
We love working with VRBO. The process is seamless and efficient.
Increased fees
I don’t see a value in increased fees, I had an agent give a renter some questionable advice regarding patents. I don’t feel like there’s the owners best interest is the priority
Poor service 😿
I have been with this tragical group for 10 years and it’s become worse and worse. Nobody listens and if you’re lucky and find a representative who doesn’t need an interpreter- then they are totally incompetent and arrogant on top. A disgrace- honestly
Gangsters
Change in commission fees with no discussion. Dreadful business…do not use
New 13% increase for hosts
Sadly I had just begun to swap out as many air bnb rentals for Vrbo as possible due to their price gouging and now Vrbo is doing the same. Time for direct booking without using the app!
Communication
VRBO does not follow thru on inquiries I make
Interface restrictive
VRBO has redesigned its interface such that Owners are limited in interactions with potential renters. It feels like the business model changes are not Owner friendly.
Not user friendly
Harder to navigate than Airbnb app. Not intuitive or user friendly
Antiquated and difficult to use
I have multiple furnished properties and prefer to stay away from VRBO as much as possible. The app is glitchy and customer service is pretty horrendous. A guest can stay then file a charge back and there’s nothing the host can do. Also, the calendar doesn’t stay updated so sometimes they’ll double book you then charge you for having to cancel their double booking.
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App crashing when uploading photos
Please can the developer fix the current glitch- as a host when I upload photos to guests , it does not upload and fails to send images.
Thanks
Thanks
Typically terrible customer service
I had to spend 3+ hours on the phone today to straighten out a
reservation thoroughly botched by VRBO. MADDENING!! This is precisely the kind of terrible customer service I have received for 20 years.
reservation thoroughly botched by VRBO. MADDENING!! This is precisely the kind of terrible customer service I have received for 20 years.
App
The app barely works half the time it’s extremely frustrating to try to run a business when the app just sits and cycles and doesn’t seem to connect I have to use a computer or refresh the app constantly in order for it to work for a company as valuable as Vrbo has become I would expect better. Plus my account was suspended so to VRBO malfunction against the safeguards for auto booking which has left my property unlisted and then once listed off the map due to the algorithm I’ll assume. It’s crazy. There is no customer service to support us and as partners who are the backbone of VRBO we are treated terribly. As a listing member for years and someone who has generated hundreds of thousands of dollars for VRBO I’d expect better but also know In saying that I’ll be disappointed
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Watch out. They give discounts without your concent
Just found out today they automatically put my property on a huge discount without my permission and it has been impossible to get help. Good luck getting help. They gave a $700 discount on my property without my consent. I used to live VRBO but it is going downhill.
Super Buggy
Worst app ever, they should stop this app if they can't support or maintain it. Can't do a single thing in this app peacefully!
