Host protection
I highly suggest a host is able to see any reviews from previous stays from host when there is a booking request and be able to read them. Also should be able to see a pic of the guest that is staying on your property.
App Doesn’t Work
The calendar and pricing functionality is broken on iPhone. Not intuitive. Customer service representatives routinely lie to you. VRBO needs a new product, engineering, and customer service teams.
Airbnb app works. VRBO app doesn’t. They say to use the website on a desktop. I’m over it. I’ll never go back. Not recommended.
Airbnb app works. VRBO app doesn’t. They say to use the website on a desktop. I’m over it. I’ll never go back. Not recommended.
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This app sucks.
This app sucks. It requires you to give your email a phone number. Invading privacy.
Great service
I like Vrbo very much. Reasonable fees and very clearly arranged calendar! Best calendar ever. The only thing I really miss is the ability to transfer a reservation from one house to another (also our house), of course if the customer agrees, without having to go through cancellation
No Renter ratings being shown
Disappointed that VRBO has not been showing me prospective guest ratings. We screen our renters because we have a home with full time residence who have been negatively affected by less considerate guests it would be nice to know what experience other hosts have had so we can make informed decisions before we accept a booking.
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Avid user but horrible UI and glitchy
I use VRBO and Airbnb and the customer service, the support and help on charges or glitches is just not good. It works but it needs a full revamp
Problems
Problems with system freezing and not allowing me to book this guest.
No host control
I don’t like the changes Vrbo made, where hosts are penalized if we don’t accept guests that request a booking but we do not feel are a good fit (based on their reviews or messages etc). We should be able to accept or decline for our properties (as long as no discrimination of course). Fees add up for hosts as well. Customer service is spotty.
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Most difficult owner app
I use three platforms to manage properties. VRBO is clearly losing marketshare, based on their increasingly bizarre demands. We are closing our account rather than having to manage the myriad of inane emails. Less than 5% of our bookings come from VRBO, but over 95% of platform-specific emails (NOT renters, but from the platform itself) originate with these folks. VRBO makes renting unnecessarily complicated.
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Use Airbnb instead!
Completely incompetent support staff for errors that occur. I’m continuing to fight $10,000 of mine that they have not turned over to me .
Not exactly sure our ownership has come to be but VRBO has been purchased by Expedia group, and when they reach out to you it’s called “global partners” and there is never an email phone number or contact after their name it’s strictly their name and states VRBO support.
Run! don’t walk to other platforms.
I will strictly be using Airbnb and Doc to doc rental from here.
Not exactly sure our ownership has come to be but VRBO has been purchased by Expedia group, and when they reach out to you it’s called “global partners” and there is never an email phone number or contact after their name it’s strictly their name and states VRBO support.
Run! don’t walk to other platforms.
I will strictly be using Airbnb and Doc to doc rental from here.
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Declines
If you decline a reservation for any reason, it hurts your status. Airbnb does not do this. Airbnb says that since it is your property, you should be able to do what you are comfortable with.
Expensive service/Horrible App
We’ve used Vrbo exclusively for over 5 years and the app has never improved. Incredibly buggy, calandar unreliable, which is a huge issue, and messages are a mess - incorrect titles, you have to back out and go back in to refresh… expect better from such a huge service.
Worst
This is the most disfunctional app. It doesn’t work and glitches and errors so often you can barely manage a property.
Fake reviews everywhere
You will see reviews like "best app and fully functional" who writes "fully funtional" for a review? only the people vrbo hires to write reviews against funtionality complaints.
I am a software eng and this is the most bug ridden tool I have ever used. As an eng I wouldn't bring this product as a beta. Vrbo is making tons of money(more comissions than airbnb) but cannot buy a $100 claude subscription to fix these issues.
-You cannot adjust your calendar on mobile(recently lost this one functionality that barely worked)
-You cannot adjust extra fees like cleaning, pet etc on mobile.
- you cannot clearly see reservation information either.
they use badly implemented wrapper on their website and it constantly breaks. Every single time I have to turn on my PC to update. WHAT IS THE POINT OF THIS APP THEN?
I am a software eng and this is the most bug ridden tool I have ever used. As an eng I wouldn't bring this product as a beta. Vrbo is making tons of money(more comissions than airbnb) but cannot buy a $100 claude subscription to fix these issues.
-You cannot adjust your calendar on mobile(recently lost this one functionality that barely worked)
-You cannot adjust extra fees like cleaning, pet etc on mobile.
- you cannot clearly see reservation information either.
they use badly implemented wrapper on their website and it constantly breaks. Every single time I have to turn on my PC to update. WHAT IS THE POINT OF THIS APP THEN?
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Flawed service that refuses to evolve
VRBO has significant tech debt with the site continuing to load slowly, stall page views, and demand cumbersome workflows for obvious common scenarios. Mobile app mimics the deficiencies of the website and introduces new flaws of its own, including that links from VRBO text message alerts default to opening a marketing banner over the mobile app each time, inexplicably. Demand for bookings is sporadic at best. For all these flaws, VRBO still demands a richer commission than Airbnb.
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Terribly not user friendly
This is really not a well done app. Typing messages alone does not work well. I tried to decline a booking request, and after typing in my explanation and clicking okay, some kind of error occurred and pulled away my message, so when my thumb hit the button to confirm the denial, it instead hit the button underneath which was to accept the booking. You would think there would be some further button for me to confirm this, especially in the context of just going through the process to deny, but no it was just one button press to fully confirm the booking. Vrbo does many things that are anti-renters, but this was just ridiculous.
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Service is getting worse...
I loved using VRBO up until this past year. Nothing seems to work, Customer Service is argumentative. It has become my nightmare.
Laggy
It’s a good app but some bugs need to be to be fixed or updated
The worst
VRBO has refused to give us any of our money. They’re stealing over 30k from us. I’ve called now 11 times and no one helps. It’s time to get lawyers involved. Livid. Do not use them!!!
Freezing in Calendar and terrible pricing
The app has been horrible lately! I just updated and same thing.
Issues:
1. Cannot customize anything on individual dates. It just shows the loading bottom sheet but doesn’t bring up the details so literally cannot change anything
2. Auto-generated pricing is really bad. It’s raising our normal pricing by double and nothing getting booked.
Issues:
1. Cannot customize anything on individual dates. It just shows the loading bottom sheet but doesn’t bring up the details so literally cannot change anything
2. Auto-generated pricing is really bad. It’s raising our normal pricing by double and nothing getting booked.
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