Awful
If I could give this zero stars, I would. There is a persistent notification on the data tab that there is absolutely no way to get rid of. The information in this tab is worthless, and yet even if you go through the hassle of opening each one, the notifications do not go away.
Fort Myers Beach Vrbo Owner
Very pleased with the Vrbo owner app, it allows easy communication to our guests!
My own opinion
The worst application for the host
Promotional policy
Vrbo somehow decided to put promotional rates on my property in the middle of summer at peak demand such that I received a one month booking that they sliced 20pct off of. Had to fix and rebook it twice with customer after spending 40 mins on phone with help desk. Fortunately the customer didn't bail as it someone I have a relationship with. Way too much unsolicited tinkering with rates by Vrbo on different rental policies to increase transaction frequency that adds no value to the homeowner. And then when you want to speak to the potential renter, they make it impossible to exchange phone nums. And their fees are way too high. I appreciate their website and the distribution but end of day, it's my house.
Show more
At the mercy of your decisions
I won’t be renting with Vrbo anymore. You’ve changed everything to suit your own needs. You take a major portion of my income, just for advertising the property. I’m done.
Terrible customer service
My account has actively been getting login attempts from all over the world and the support team has done nothing about it. I have over 100 emails of login attempts and they will do nothing. You get some Indian from overseas you can barely understand and the platform SUCKS. Super glitchy. Literally one of the worst set up apps I’ve ever used
Show more
Great
The only thing I would like to change is the ability to change a reservation easier. It should tell you to Check your limits so you don’t think it’s not working.
Each page should show listing name I can’t remember my listing numbers it’s frustrating to guess as I have 5 listings.
on my calendar it shows conflicts from trip advisor, they have nothing vrbo has nothing. example April 30-may 1 checking out on may 2, 2027
also guests need to pay per pet 2 dogs more hair for cleaning lady there is not a place to add in number of pets.
Each page should show listing name I can’t remember my listing numbers it’s frustrating to guess as I have 5 listings.
on my calendar it shows conflicts from trip advisor, they have nothing vrbo has nothing. example April 30-may 1 checking out on may 2, 2027
also guests need to pay per pet 2 dogs more hair for cleaning lady there is not a place to add in number of pets.
Show more
Notifications could work better
The app is slow to notify you of messages, so rather than fix the problem, VRBO sends both a text and an email. Both notify us quickly, before the app, but why fill up my inboxes when you could fix your app!
Can’t modify booking dates
Despite multiple attempts, app comes up with an error when attempting to modify an existing booking’s dates. Keeps stating “Changes not saved. Something went wrong, give it another try.” Why? Has happened multiple times previously.
Also, can only change dates rather than dates and times. Why?
Also, can only change dates rather than dates and times. Why?
Really bad quality app. Platform is fine as a whole. But their app is terrible.
Really bad interface. Doesn’t display sent messages. Consistently doesn’t load properly when switching between properties. Causes lots of confusion and mishaps with guests.
Experience with VRBO. Mark.
VRBO has been most accommodating and efficient with their platform. Very pleased with our experience.
👍👍
👍👍
Not 1 booking after 2 years
I’ve tried using this app and their site to optimise my listing, filled in all fields, used their pricing and promotions, and not one booking after 2 years.
Pointless channel
Pointless channel
Seamless process
We love working with VRBO. The process is seamless and efficient.
Increased fees
I don’t see a value in increased fees, I had an agent give a renter some questionable advice regarding patents. I don’t feel like there’s the owners best interest is the priority
Poor service 😿
I have been with this tragical group for 10 years and it’s become worse and worse. Nobody listens and if you’re lucky and find a representative who doesn’t need an interpreter- then they are totally incompetent and arrogant on top. A disgrace- honestly
Gangsters
Change in commission fees with no discussion. Dreadful business…do not use
New 13% increase for hosts
Sadly I had just begun to swap out as many air bnb rentals for Vrbo as possible due to their price gouging and now Vrbo is doing the same. Time for direct booking without using the app!
Communication
VRBO does not follow thru on inquiries I make
Interface restrictive
VRBO has redesigned its interface such that Owners are limited in interactions with potential renters. It feels like the business model changes are not Owner friendly.
Not user friendly
Harder to navigate than Airbnb app. Not intuitive or user friendly
