APP interface
I do not like the new colors of the interface on the app. It terrible. I can’t tell if I’ve blocked it or it’s marked out for my family or AirBB or you guys. I need gray and green back. Please go back to green and gray.
Calendar not functioning properly
Recently, I have had to reload this app regularly to get the calendar to function properly. I have multiple listings and the calendar will be stuck on one listing and will not shift to a different listing unless I reload the app.
Guest reviews
I would like to be able to see how other host rate the guests before approving. We have had some less than ideal guests. But didn’t know they had a pattern of make a mess
Terrible user interface
Terrible user interface Your user interface its confusing, disjointed and extremely illogical. It is difficult to navigate. Please hire an experienced user interface designer and bring your technology into the 21st century. Please!!!!!!
Far too slow to work effectively
App is So slow and continually freezes
Not user friendly
Not very user friendly and hard to navigate. Also not very mobile friendly. Crashes regularly and won’t display some popups and really inconvenient that it has 2 apps - 1 for vacations the other for owners. Airbnb’s app is better
Poor advocacy and support for host
Vrbo does not advocate or support the host that is making them money. They always side with the guest, they take huge fees and have not been a good partner.
Bad platform, poor support
I cannot see value in this app for owners. The process of managing booking is time intensive and confusing. Support offers little to no support. Can’t see myself using the platform over others. Was a massive waste of time for a big chunk of revenue.
Review
Hi. I love VRBO! It definitely helps me make money on my short term rental property. I do wish that the app was a little more smooth. I wish I could communicate with my guests a little easier.
Good overview but communicating via the app lacks usability
It’s great to have an overview of your calendar, upcoming stays and such. But the greatness ends when you try to interact with your guests.
Formatting a text in the app is a pain! When you try to add a paragraph, it stops editing. And problems get worse the longer your text gets! It feels like this feature got the least attention. But isn’t communication with our guests the priority?
Formatting a text in the app is a pain! When you try to add a paragraph, it stops editing. And problems get worse the longer your text gets! It feels like this feature got the least attention. But isn’t communication with our guests the priority?
Show more
Must Show
House need to see inquiry and customer profile upfront to help make a safe decision
Worst owner interface every
Garbage app, worst support, everything outsourced to South Asia and India and its trash. Programming is horrible, basics like messaging and photo attachments don’t work and are archaic, calendar always has problems with a vrbo staff that barely speaks English to try to support you. Move to Airbnb.
Show more
Does anyone there actually test this?
Glitches and trash functionality. Just tried to modify a guest reservation. Last week this function didn’t work at all. Now when I try to add a single night at a rate of $216 the taxes are auto-calculated to be an additional $218 and the system wants to charge the guest $434. This App literally never works right. You people have one job.
Show more
It’s always crashing
Wish they would take some clues from Airbnb and get better app and customer support. I just sat on hold forever to try to get someone on the phone to help me because the app won’t let me login or see my guests information to help them check in.
Owner
VRBO is awesome, easy to navigate and,very helpful with any questions. Been with them for 6yrs. and still going strong.
Vrbo glitches can cost owners thousands of dollars in lost revenue
I have had two vacation rentals listed on Vrbo for over 15 years. Prior to Expedia buying Vrbo, I thought they were a great platform. I believe they are still an effective marketing tool for connecting owners and renters. However, Expedia Vrbo added a service fee for renters to pay and yet rather than improving the platform, they have far more glitches and customer service is often lacking and ignores legitimate issues- frustrating both owners and renters. Program changes have caused multiple problems over the years, several of which were that cost me thousands of dollars of lost revenue.
Vrbo takes no responsibility when their errors cause hours of owner time, errors or lost rentals. In addition to owner concerns, I believe the Vrbo service fees are not transparent and are excessive - they can exceed $1000 for a one week rental and gives very little value to the renter. I have been surprised that no one has created an alternative rental platform to Vrbo and Airbnb.
Vrbo takes no responsibility when their errors cause hours of owner time, errors or lost rentals. In addition to owner concerns, I believe the Vrbo service fees are not transparent and are excessive - they can exceed $1000 for a one week rental and gives very little value to the renter. I have been surprised that no one has created an alternative rental platform to Vrbo and Airbnb.
Show more
So many bugs and terrible interface
I use Airbnb and VRBO. Airbnb has never given me an issue. It’s simple to navigate and user friendly.
VRBO sucks. Bugs, confusing, and so so so so glitchy and clunky
VRBO sucks. Bugs, confusing, and so so so so glitchy and clunky
Easy to handle
Love ur new app easy to navigate
Like the convenience, fix the typing
The typing function for replies sucks. The cursor moves and it’s easy to make typos. Periods pop up out of nowhere. QA it please
Inoperable
Cannot even get past the screen to enter the email address. It just shows a never ending circle.
