Redemption
They actually followed through, which is surprising since the death of customer service in 2016. It’s like everyone collectively decided that the customer is never right and somehow the majority became the minority. Im very happy with the resolve and i 100% whole heartedly believe that they earned those 5 stars. If you need to have service done at your home then homegnome is the way to go. I highly recommend them to friends ans family.
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Bad experience more than once
I had an issue with a “pro” and HomeGnome charging me for both an initial quote and then the revised quote for the actual service. Customer service was not helpful at all. In a separate issue, “pros” kept cancelling my mowing service before showing up and I could’ve found my own consistent mowing service quicker and for cheaper. I chatted with customer service asking to cancel my services and when I went in to make sure my billing information was removed, I was no longer able to access my account. The whole thing felt scammy. I’d advise against using.
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Completely unreliable
I scheduled lawn mowing service for every 2 weeks. By now I should have gotten the lawn mowed 4 times. But I am still waiting for someone to show up for my third mowing. Today was a no-show, no communication again. I can’t even cancel the service because they have a ‘3 mow’ minimum. Trying to call or chat has an impossibly long wait time. I give up! I do not recommend!
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Total scam
Lied and ripped me off. I’ll be filing a complaint against this company and their strange deceitful business tactics.
Terminated Service
I had been happy with the service I received but cancelled after 2 weeks when I found another provider that was less expensive . I was billed the 3rd week for service I didn’t receive. When I called, the customer service person said they put the charge in after the service is done. No service was done. I had to call the credit card company to put in a dispute. Don’t use them.
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