Bad experience more than once
I had an issue with a “pro” and HomeGnome charging me for both an initial quote and then the revised quote for the actual service. Customer service was not helpful at all. In a separate issue, “pros” kept cancelling my mowing service before showing up and I could’ve found my own consistent mowing service quicker and for cheaper. I chatted with customer service asking to cancel my services and when I went in to make sure my billing information was removed, I was no longer able to access my account. The whole thing felt scammy. I’d advise against using.
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Completely unreliable
I scheduled lawn mowing service for every 2 weeks. By now I should have gotten the lawn mowed 4 times. But I am still waiting for someone to show up for my third mowing. Today was a no-show, no communication again. I can’t even cancel the service because they have a ‘3 mow’ minimum. Trying to call or chat has an impossibly long wait time. I give up! I do not recommend!
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Total scam
Lied and ripped me off. I’ll be filing a complaint against this company and their strange deceitful business tactics.
Terminated Service
I had been happy with the service I received but cancelled after 2 weeks when I found another provider that was less expensive . I was billed the 3rd week for service I didn’t receive. When I called, the customer service person said they put the charge in after the service is done. No service was done. I had to call the credit card company to put in a dispute. Don’t use them.
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NOT RELIABLE & IMPOSSIBLE TO CANCEL
Do not fall for this scam. They try to get you on a subscription schedule without delivering a service. You have to jump hoops to cancel it where they claim you need to get 3 mows that won’t even happen. This is NOT LEGALLY BINDING. Failure deliver service immediately cancels any obligations, it’s just a scam they use to scare you.
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