Hop - Enjoy The City appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Hop is 78 out of 100 points across 7 verification signals from App Store and developer data.

Hop User Reviews

Name: Hop - Enjoy The City
Rating: 4.7 (239 reviews)

Hop - Enjoy The City

HOP Technology

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience22.7% of reviews

Neutral4.5% of reviews

Negative experience72.7% of reviews

~ Based on 44 written reviews from the US App Store.

Is Hop Safe?

Hop - Enjoy The City appears safe based on user ratings. AppsHunter Safety Score for Hop is 92/100.

This assessment is based on 239 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.5% of ratings point to a safe experience

1.7% of ratings suggest some concerns

5.9% of ratings point to a risky experience

~ Based on 239 App Store ratings for Hop.

Is Hop Legit?

Hop - Enjoy The City appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hop is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Hop Scooter

Scooter çok güzeldi çok eğlendim biraz hızlı gitse de çok iyiydi yani beş yıldız veriyorum kesinlikle deneyin çok parayı vermiyorsunuz zaten 200 TL veriyorsunuz o kadarSen

DEMİRHANEREN

a month ago

Response from developer

Merhaba. Değerli geri bildiriminiz için teşekkür ederiz. Araçlarımızla keyifli bir deneyim yaşamanız ve hizmetimizi başarılı bulmanız bizleri memnun etti. Araçlarımızın hız limitleri, yasal düzenlemeler ve sürüş güvenliğiniz gözetilerek standart bir seviyede tutulmaktadır. Bizi tercih ettiğiniz için teşekkür eder, güvenli sürüşler dileriz.

Can’t get an SMS

I tried this app on both of my phones in Istanbul, TR. Tried to set up my c card for payments, but didn’t get an approval SMS on neither of them. There seems to be a glitch.

OzPT

2 months ago

Response from developer

We are sorry for the inconvenience you experienced while trying to set up your payment method. The approval SMS you are waiting for is actually a 3D Secure verification message sent directly by your bank, rather than our app. Occasionally, international roaming, network delays, or bank-side restrictions can prevent these messages from coming through. Please ensure your card is active for online and 3D Secure transactions. If the issue persists, please reach out to us at support@hop.bike.

Kampanyadan yararlanmak zor olmamalı

Levent’te gördüğüm bisikleti denemek istedim çünkü günlük hayatta genelde metro kullanıyorum ama bisiklet sürmeyi de seviyorum. İlk kullanımda 10 dk ücretsiz kampanyasını gördüm. Uygulamayı indirip kayıt oldum ve bisikletteki QR kodu okutarak kiralama sürecini başlattım. 17 dakika kullandım ve yaklaşık 225 TL civarında bir ücret ödedim.

Sorun şu ki, ilk kullanıma özel olduğu belirtilen kampanyadan faydalanamadım. Sonradan öğrendiğim kadarıyla indirimden yararlanmak için önce uygulamanın ana ekranından QR okutmak değil; menüden promosyonlar bölümüne girip kod eklemek, ardından QR kodu okutmak gerekiyormuş. Bu akış kullanıcı açısından oldukça anlaşılmaz.

Bence burada ciddi bir UX problemi var. Kampanya sunuluyor ama kullanıcıyı yönlendiren net bir adım yok. Ana sayfadaki hediye ikonuna tıklayınca davet kodu alanı çıkıyor, bu da promosyon mantığını daha da karışık hale getiriyor. İlk kez kullanan biri için doğru adımı bulmak neredeyse mümkün değil. Basit bir pop-up yönlendirme ya da QR okutma ekranında “ilk kullanım indirimi” gibi bir bilgilendirme bu sorunu çözebilirdi.

Destek ekibiyle görüştüğümde ise kampanyanın sonradan uygulanamayacağı söylendi. Bu da deneyimi daha da olumsuz hale getirdi. Kısa mesafe bir taksi ücretiyle benzer bir maliyet çıkınca, bu kullanım benim için beklentiyi karşılamadı ve tekrar kullanmayı düşünmüyorum.

Kubilay G.

2 months ago

Response from developer

Merhaba! Geri bildiriminizi paylaştığınız için çok teşekkür ederiz. İlgili ekibimize yorumlarınızı iletiyoruz. Lütfen destek@hoplagit.com adresine mail gönderin, durumu telafi etmeye çalışalım. Sizi yeniden aramızda görmek isteriz.

Turkey- amazing

I have an electric scooter in England to get me from A to B, i randomly decided to visit Turkey this week to see my friends and I noticed these scooters that I haven’t noticed here before, they’ve got me from A to B quickly and safely, cheap and cheerful too. I felt down one day and I just jumped on a scooter and went for a 45 min ride around and saw some lovely views. Only cost £8 in total at the end and I saw views you couldn’t get to in a car or couldn’t be bothered walking to Highly recommended 😁

amberlouise777

5 months ago

Out of parking zone

When I was trying to finish the ride, it was repeatedly saying that I’m out of parking zone. I would like to see WHERE is the parking zone!!! There were no indication, just plain map, while the money is going away.

Семен Новый

9 months ago

Stupid app

This app is useless, I entered my UK mobile number but it refused to send me a verification code. I used my dad’s Turkish mobile instead to get the verification code instead which worked, but then it wouldn’t let me add a payment method because it said the mobile number was linked to a Mastercard and when I tried adding it, it kept saying error, and it didn’t give me the option to add a different card. Stupid app.

Kerembob

a year ago

Good vibes

Enjoy from marmaris

janyar_zasnaiya

a year ago

Response from developer

Thank you! We're so happy you enjoyed hop in beautiful Marmaris! 🌊 Hope you had amazing rides, enjoying the city. Safe travels and see you again soon!

Cannot link payment

In Antalya, signed up, says ‘your phone has linked cards’ - press ok / continue and it says ‘parameter error’ and there is no way to add any form of payment! So, I’m not HOPpy - waste of time.

vee_tee

a year ago

Don’t

Actual scooters- class
App and payment- absolute poo

Can’t even wire a nickname

a year ago

DO NOT USE

don’t use this app it doesn’t work says payment not gone through but it has big scam and should be reported for fraud and police will be informed

hazza is best

a year ago

Terrible option

We got 2 scooters and not 30 seconds after mine stopped working and just started beeping for being out of the territory. My wife’s continued to work and even when we walked them back to where we picked them up mine was still beeping and told me I may be charged 30 euros (the map showed I was not in an off limits zone). Will never use again.

Shameless viewer

a year ago

Response from developer

Hello, we're very sorry to hear about your experience. We'd like to look into the issue and help resolve it. Please reach out to us at support@hop.bike . Thank you for your understanding.

ininal card doesn’t work

I wanted to add ininal card, but I had error

eXe111

a year ago

Response from developer

Our system automatically uses prepaid, debit, and credit cards registered with Masterpass. Select 'Yes' on your first wallet screen entry and verify with the SMS code. Your registered card will be added automatically. If you need help, please contact us via support@hop.bike.

Charges wrong

They charge whatever they want in Greece . Don’t use them

macgalileo

2 years ago

Nicht nutzbar

Leider muss man jede Menge persönliche Daten angeben (inkl. Passnummer). Ohne dies kann man nicht mal sehen, ob ein Scooter in der Nähe ist oder wie das Gebiet des Anbieters ist. Andere Anbieter lösen das besser.

Dbdjsolsnbfid

2 years ago

Restricted parking areas in Kalamaria

I live in Karampournaki, Kalamaria and I cannot park there when I return from work. I might have ti change the scooter company because of that, because i lose a lot of time parking far away from home, and walk the rest for 15-20 mins. Awful!!!!!! Please change that and make it convenient

NinaGrenda

2 years ago

Can’t park the scooter or end the ride

The app doesn’t let you park the scooter and it charges you per minute that you use it. It wouldn’t let me park for 20 minutes, the app just kept saying ‘no parking zone’ even though there were other scooters there. I will never use them again

ReaKalli

2 years ago

They don’t allow you to delete your account

I used it couple of times when i was in Ankara. Although it was really expensive to use the devices we tried but we didnt like. Then i wanted to delete the app but first i wanted to deactivate my account. But it needs approval from a team which violates my rights. Then they stop responding when i say i want delete the account. Worst app ever. Probably they are using our data that’s why. They need to be reported.

Kemal cabacaba

2 years ago

No PayPal. Only Mastercard. Hoax?

What a joke. In the 21st century only Mastercard??? lol

JayJoe72358

2 years ago

Response from developer

Hello, We use Masterpass infrastructure solution to store your cards. You can store all your debit and credit cards, not only your cards with Mastercard® logo, in Masterpass infrastructure.

Card confirmation is annoying

I have to confirm 100 times before and after ride, why don’t you just make it easier ?

Discipline99

2 years ago

Response from developer

Hello, Thank you for your feedback! We understand that too many confirmations can be frustrating. We're actively working on making the process easier while ensuring your safety. If you have any more suggestions or specific concerns, please reach out to us at support@hop.bike.