Misleading app
7 days passed expected delivery date haven’t received the products yet
Mithali
Highly satisfied with the spontaneous follow up of Ms Mithali from hopscotch and she helped me a lot
Don’t download !
They won’t let you buy or make an account if you’re not from where they’re from, doesn’t take your number when you sign up & if it does they don’t send a code ! Why make an app if ppl from all over can’t buy from you ???? Worst app ever .
Quality
Genuine Price and nice stuff designs
I’ve had a bad experience
I'm still waiting for my return pickup. It’s been a while since I requested it. Could you please look into this?
Good support matters!!!
I recently had an experience with Hopscotch that completely changed my perspective about their customer service. Although I initially faced an issue with a product, what truly stood out was how seriously my concern was taken even after some time had passed. Their support team responded promptly and handled everything with professionalism and care. A special thanks to KHALID, who guided me through the entire process and ensured a smooth resolution. His support made a big difference and restored my confidence in the platform. It’s reassuring to see a brand that genuinely values its customers and takes responsibility when needed. This experience has definitely rebuilt my trust, and I look forward to shopping here again.
Show more
Response from developer
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We're looking forward to having you shop from us again :)
Amazing experience
I saw too many negative reviews about the late delivery and all.. so at first I was scared about my order but I got the order right on time, in fact before time .. I am extremely happy with on time delivery and the quality of the products. Thank you so much 😊
No doubt, it’s the best Indian kids fashion brand 🫶🏻
No doubt, it’s the best Indian kids fashion brand 🫶🏻
Show more
Worst app worst experience
I had a very disappointing experience with this app. I returned a product as per their policy, but I still haven’t received my refund. It has been a long time, and there is no proper response from customer support.
Also, I had ordered items for a specific occasion, but they were delivered very late — around 20 to 25 days after placing the order. This completely ruined the purpose of my purchase.
Their customer service is very poor. They do not provide proper support, and there is no easy option for cancellations. If we return a product, there is no guarantee that we will get a refund, which means customers may end up losing their money.
This has been one of the worst experiences I have ever had with an online shopping app. Please be careful before purchasing from here. I would not recommend buying anything from this app
Also, I had ordered items for a specific occasion, but they were delivered very late — around 20 to 25 days after placing the order. This completely ruined the purpose of my purchase.
Their customer service is very poor. They do not provide proper support, and there is no easy option for cancellations. If we return a product, there is no guarantee that we will get a refund, which means customers may end up losing their money.
This has been one of the worst experiences I have ever had with an online shopping app. Please be careful before purchasing from here. I would not recommend buying anything from this app
Show more
Response from developer
Allow us an opportunity to look into this for you. Kindly write to us with your concern at wecare@hopscotch.in or call us on 91-22-42988600 and our team will get in touch with you. If mailed already then please DM us your full name, Email ID, registered contact no. and Ticket ID. We will take up the issue with our concerned team at the earliest.
Worst delivery and exchange system
At the time of order my address was deliverable and I choose for the products which was to be delivered next day. My order came after 8 days instead of next day.
Now I wish to exchange my product due to size issue, I am not able to do that because my address is showing as not deliverable.
If I go for a return , they will pick the product from the same address there will be no issue with that, but for the purpose of exchange it is not deliverable.
Pathetic delivery & exchange process.
Now I wish to exchange my product due to size issue, I am not able to do that because my address is showing as not deliverable.
If I go for a return , they will pick the product from the same address there will be no issue with that, but for the purpose of exchange it is not deliverable.
Pathetic delivery & exchange process.
Show more
Bad experience
I am extremely disappointed with the service. My order had a promised express delivery, but the product has still not been delivered. What is more frustrating is that there has been no update, no communication, and no explanation for the delay.
I also tried contacting customer care several times, but I did not receive any response at all, which shows a lack of responsibility towards customers. When a company promises express delivery, customers expect the order to arrive on time or at least receive a proper update if there is a delay.
This experience has been very frustrating and inconvenient.
I also tried contacting customer care several times, but I did not receive any response at all, which shows a lack of responsibility towards customers. When a company promises express delivery, customers expect the order to arrive on time or at least receive a proper update if there is a delay.
This experience has been very frustrating and inconvenient.
Show more
Deactivated my account
I’m extremely disappointed with my last purchase of baby shoes. I ordered the correct size as per the size chart provided, but the shoes delivered were completely wrong in size and do not fit my baby at all.
What’s more frustrating is that instead of resolving the issue smoothly, my account was deactivated after I raised the concern. As a customer (and especially when buying for a baby), we expect accuracy, proper quality checks, and respectful support. Unfortunately, my experience was the opposite.
I would not recommend purchasing from this store unless they improve their sizing accuracy and customer support system.
What’s more frustrating is that instead of resolving the issue smoothly, my account was deactivated after I raised the concern. As a customer (and especially when buying for a baby), we expect accuracy, proper quality checks, and respectful support. Unfortunately, my experience was the opposite.
I would not recommend purchasing from this store unless they improve their sizing accuracy and customer support system.
Show more
Response from developer
We apologise for the inconvenience. This is definitely not the experience we wish for you to have. We intend to sort this out for you as soon as possible. Kindly write to us with your concern at wecare@hopscotch.in or call us on 91-22-42988600 and our team will get in touch. If mailed already then please DM us your name, Email ID & contact no.
Best stop for baby clothes
I absolutely love shopping from Hopscotch! Their clothes are very unique, trendy, and stylish. Every outfit looks so fashionable and different from regular kidswear. The designs are beautiful and perfect for parties, outings, and special occasions.
The quality is good, the fitting is nice, and the collection is always updated with new trendy styles. Whenever my baby wears Hopscotch outfits, we receive so many compliments!
Highly recommended for parents who want stylish and unique clothes for their little ones.
The quality is good, the fitting is nice, and the collection is always updated with new trendy styles. Whenever my baby wears Hopscotch outfits, we receive so many compliments!
Highly recommended for parents who want stylish and unique clothes for their little ones.
Show more
Response from developer
"We're so delighted to hear about your shopping experience with us. Looking forward to having you shop with us again :)"
Worst experience
So I buy from various website …but never I have got a problem which I m facing with this app,.. neither their products are worth the price nor their return policy management is proper… I hv ordered two dress set ..their quality is so poor ..the quality is like the clothes are already used before… second when I wanted to return that … they hv missed the pickup … then I had to reschedule it… again they had missed it ..again I had rescheduled it…. Like this was maddening and when u try to call the customer care …. It is open as I think so but there is no one at the other end and the call is on for so long but there is no voice from the other end … plz don’t fall for this kind of apps ever … yet my pickup has not been done..
Show more
Response from developer
We apologise for the inconvenience. This is definitely not the experience we wish for you to have. We intend to sort this out for you as soon as possible. Kindly write to us with your concern at wecare@hopscotch.in or call us on 91-22-42988600 and our team will get in touch. If mailed already then please DM us your name, Email ID & contact no.
Poor customer care service & Delivers late than expected date of delivery
I faced worst experience with hopscotch,
1. Payment was successful for one of my order and the order was showing as failed in the app , when we reach customer care service they don’t listen our issue properly and ask us to check with the Bank , we struggled more than a week to get our money back.
2. Second issue we ordered a dress for our baby birthday and as per the order it was suppose to deliver prior to our event day, but it wasn’t delivered and don’t have delivery agent details even customer care was helpless in receiving the order at right time, our plans got spoiled with the poor service.
1. Payment was successful for one of my order and the order was showing as failed in the app , when we reach customer care service they don’t listen our issue properly and ask us to check with the Bank , we struggled more than a week to get our money back.
2. Second issue we ordered a dress for our baby birthday and as per the order it was suppose to deliver prior to our event day, but it wasn’t delivered and don’t have delivery agent details even customer care was helpless in receiving the order at right time, our plans got spoiled with the poor service.
Show more
Delivery not as mentioned
Technical updates are poor
Bad service
Such bad experience with hoposcotch .first time I ordered with this app and delivery didn’t attempt but they updated delivery attempt failed ..I awaited for 2-3 days but there was no delivery attempt then I called their customer service they said let place a same order again and we will change delivery partner this time .and you will get your refund for first order ..guys I’m waiting from last one week one refund is also not showing in my bank ..continuously saying it will take time ..are bhai kitna time ..cash bhej rhe ho kya ..third clas app pls don’t waste your money if you want want a to save your time go for FirstCry 100 times better then this .
Show more
Response from developer
Hey! To hear such a feedback is equally saddening for us. Certainly not the kind of experience we'd want you to have. We would like to connect with you and resolve the concern at the earliest. Can you please Whatsapp us your registered details at 8097904797 and we will ensure that you get immediate assistance.
Worst service ever
I am not gonna order from hopscotch in future. I have ordered twice but they failed to deliver it on time. I will not recommend hopscotch for shopping.
Bad Return Experience
I have ordered many times from hopscotch experience was always good but this time I have to return my parcel but the pick up partner didn’t call, i am trying from last 4 days but nobody is coming to pickup the returns, I didn’t expect this from hopscotch, plz return my parcels before the last day of return.😒
Show more
Delivery issue
I have been constant customer of hopscotch and it’s so frustrating not getting my parcel on time and then they keep on letting us choose the date to deliver the parcel and then getting a ring from delivery boy and cut the call… when we call back they don’t pick up… tried calling hopscotch’s help line but it’s doesn't even go through….. it’s said they are busy and ask to stay in the line and I have waited and then the phone automatically cuts…… I am literally so disappointed.. my parcel was suppose to be getting here at 13th and it’s 16th today…. I called delivery guy and he asked for my address I repeated it twice or thrice … he said okay and then “I don’t understand “ bruhhhh it’s so FRUSTRATING AND DISAPPOINTING
Show more
Response from developer
Hey! To hear such a feedback is equally saddening for us. Our dedicated Escalation management team would like to connect with you and resolve the concern at the earliest. Please Whatsapp us your registered details at 8657896830 and we will ensure that you get immediate assistance.
Dont use this app
Do not use this app. If someone else also uses your account for ordering purpose they simply block ur account and no matter what u do they will not unblock it. Your app is worldwide act like it. My number can be used by my husband sister also and just because their name is different while refunding you guys block the account. This is not the functioning of nation wide app. I want action on this. This is very unfair. To use hopscotch should user keep 5 accounts so that 5 people can place order of their choice for a single child
Show more
