Terrible performance
Very glitchy and slow and missing critical info required, do not recommend at all.
Poor upgrade
I wish I didn’t download this version. The old one worked and This one crashes constantly.
Unreliable
After years of promising a massive upgrade on their mobile 3 app, it’s been nothing but a disappointment and let down. They’ve had several updates over the last couple of weeks since the launch, it is currently unusable, will not sync work orders to even start the inspection, and IF a you are able to get to that, the push sync fails every time, so you have to upload all of your photos on the back end and sort it out one at a time.
Show more
Software awful
I concur completely with all of the latest negative reviews in regards to the new update/new software. Carson Dunlop/horizon get these issues fixed before inspectors start to look elsewhere for new software. I have been a customer for 12+ years, this is the worst Your program/app has ever worked.
Terrible.
Poorly designed. Not tested. So many glitches and issues and freezing problems. Just an awful app.
Not reliable
Since their 2025 update, this app has been nothing but problems. Instead of streamlining my inspections and reports, it has only added work for me, often having to completely redo entire inspections that were lost by the app or that would not sync.
Terrible mobile app
The mobile app has been a nightmare with each update being worse than the last. They have taken so long to acknowledge every time we have brought it their attention and you can see that so many users are reporting it. I’m not sure what is going on with them as a company but they have really been dropping the ball.
Show more
To many problems to list
The software is failing to sync the data from my inspection. I have to access to work on my report. I emailed and sent chats during their posted support hours and nothing. I have 1 inspection I can complete and 4 inspections coming up with no software. If you want to look unprofessional look no further.
Show more
Time To Fix These Issues
Horizon, it’s time to get a team or hire someone to fix all these glitches. It is slowing down production, causing stress, and losing business. This new update is even worse than the last and having a whole week of issues (lost pictures, deleted recommendations, and VERY slow syncs and failures) and not having a solution is unacceptable. I called this week and still no fix. You will run your company into the ground if you do not get this fixed.
Show more
Do not download update!
Do not download the update! Having nothing but issues!
The app gets slower as the day goes on.
A new version of the app was finally put out after years of trying to fix this glitchy thing. I was excited to use it, but by the end of the day, I regretted it. As the day went on the app got slower and slower and slower and then the back button started getting so slow I had to wait for 3 to 4 seconds before it would go back after each entry. At the end of the second inspection, I wanted to rip my hair out. I had to start just taking pictures to put in the app later. Now I’ll be spending at least an extra hour rating the app when I get home.
Show more
Rolled out too early?
I thought this was going to be a great update. After using this for an entire day, what was on my devise did not sync to the report. Descriptions and pictures missing from the final report.
I do not think that I can get the old app back - have to use Horizon 2 for a while.
I do not think that I can get the old app back - have to use Horizon 2 for a while.
Huge Improvement
App doesn’t crash anymore. App works and I see some visual improvement. Love it.
Don’t size
One improvement I would ask for is I would like to be able to increase the font size in the app
Horizon mobile 3
I have used Horizon for yrs, so stream lined. Extremely easy to use/learn. Horizon staff is very helpful. My clients love the format of the reports. Free trial offer also avail
Horizon mobile 3 app
Very disappointed each time I select a photo while writing the report it keeps going back to my homepage. It’s a very annoying process and I hope that Horizon fixes this soon I have lost time and money using this app
Horrible
This app is incredibly unstable, it crashes constantly when trying to load photos from the camera roll, freezes, and then crashes almost every hour on the hour. There has been a promise for a massive upgrade from Carson Dunlop regarding the horizon mobile app as well as many other features for well over a year and a half, to no avail. I am strongly considering dropping this software and looking elsewhere.
Show more
Lagging and unreliable (update: still a bad interface please fix)
This app constantly lags and won’t attach pictures without crashing. I always have to delete and re install the app. This is hard for my business.
Update: Will be losing my business soon if the app keeps lagging and won’t let me attach photos without crashing. Shopping for other inspection software.
Update: Will be losing my business soon if the app keeps lagging and won’t let me attach photos without crashing. Shopping for other inspection software.
Show more
Poor software for report typing
Our company has been using horizon for many years now, reports turn out very nice and easy to read, but typing the report and inspecting the house using Horizon mobile app is a totally different story, every other inspection the software would just freeze or completely shut down during the work, few times a week it wouldn’t even save any photos, I usually take between 200 and 400 photos at the inspection and none of the them would be saved where it needs to be so it adds more time to type the report. Their team is aware of numerous issues and all we hear that they are working on it. New app does look nice and it’s got a lot more nice and useful features to it, but most of them won’t work, like if you try to add photo during the inspection from your photo library the app just shuts down on you, and you can try it many times it keeps doing that. I like this app less now and if it will not be resolved, we will switch to another software
Show more
Has a lot of bugs.
I am on a one year free subscription through my school but with all these bugs I am having, I don’t plan on renewing it. 95% of the time when I go to add a photo to any part, the app closes and I have to back track where I was. The other 5% it actually does what it’s supposed to do which is very annoying. I waste a lot of time reopening the app. Also I can’t delete photos I accidentally put in the report. When I go to add photos, I can’t add multiple photos at a time which is extremely annoying. You guys advertise that this app and program is made by home inspectors which at this point is false advertising. Not the mention the user interface on an internet browser say on a computer or laptop is even worse. I will not recommend this application to any inspector. There are much better ones out there so keep your options open and don’t settle.
Show more
