Hospitality Mobile Access

Hospitality Mobile Access

by ASSA ABLOY AB

68 ratings
56 reviews
Free

Details

  • Released
  • Updated
  • July 31, 2015
  • April 15, 2026

Features

Hospitality Mobile Access screenshot #1 for iPhone
Hospitality Mobile Access screenshot #2 for iPhone
Hospitality Mobile Access screenshot #3 for iPhone
iphone
ipad
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About

Unlock your hotel room directly from your iPhone. Check in remotely and receive your digital room key on your phone, bypassing the front desk. Simply hold your device to the lock upon arrival to enter your room without a physical keycard.

Digital room key on iPhone
Remote check-in
Keyless door entry
Secure mobile key storage
BLE technology for lock operation
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What users say

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What's New in Hospitality Mobile Access

6.5

April 15, 2026

-Bug fixes and improvements

User reviews

Access

Throughout my stay there were issues accessing the property every night with the 24 hour helpline having to be called every night, the guidance following was delete the app and try again

Zero Stars

I’ve been living in our apartments for 5 years & the app never works for me. When I place the phone on my door the light blinks but nothing happens on the app. My door never unlocks. My husband & son have no issues. When they place the phone a circle pops up & you can hear the click when the door unlocks. I went to the leasing office & they said they see no issues on their end. I hope one day I can actually use this app. For now I rate this app zero stars.
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DO not recommend

Worst app ever

App crashes at startup

Everytime I try to open the app it crashes immediately

Crashes immediately

Cannot even load the app. Crashes within a second.

Developer apps

User experience

🐞

Reported Bugs

35 issues

App crashes at startup

Bug

App crashes immediately

Bug

App crashes within a second

Bug

App crashes on open

Bug

App stopped working after update

Bug

App crashes

Bug

App will no longer open

Bug

App crashes right when I open it

Bug

App never works

Bug

App crashes immediately upon open

Bug

App crashes upon start-up

Bug

App crashes at start up

Bug

App crashes when opened

Bug

New version today crashes

Bug

App keeps crashing

Bug

New version doesn’t recognise my registered email address

Bug

App closes immediately after I open it

Bug

New update won’t allow iPhones to use app

Bug

App won’t open

Bug

App stopped working without warning

Bug

Latest update keeps crashing

Bug

App doesn’t work

Bug

Issues accessing the property every night

Bug

24 hour helpline issues

Bug

Guidance: delete the app and try again

Bug

App never works for me

Bug

Phone on door blinks but nothing happens on app

Bug

Door never unlocks

Bug

Leasing office sees no issues

Bug

Could not enter VRBO rental

Bug

Failed half way into trip

Bug

iPhone users can’t register email addresses

Bug

Locked out of apartment

Bug

Compatibility issue with iOS 17.6.1

Bug

Maintenance person needed to open doors

Bug

Requested Features

11 requests

Add watch support

Feature

Ability to add key to Apple Wallet

Feature

Apple Watch and Apple Wallet support

Feature

Where is Apple Watch app?

Feature

This app needs to be on watches too

Feature

Please add watch support!

Feature

Apple Watch support?

Feature

Needs Apple Watch compatibility

Feature

Please add Apple Watch support

Feature

PLEASE ADD APPLEWATCH

Feature

Please add Apple Watch support!

Feature

FAQ

What does Hospitality Mobile Access do?

This app allows you to use your iPhone as a digital room key for participating hotels. You can check in remotely and then use your phone to unlock your hotel room door upon arrival, eliminating the need for a physical keycard.

How does the mobile key work?

The app utilizes Bluetooth Low Energy (BLE) technology to communicate with VingCard RFID locks. Your digital hotel key is securely delivered and stored on your device, enabling you to open the door by holding your phone near the lock.

Is this app free to use?

Based on the provided information, the app itself is free to download and use. The availability of mobile access is dependent on the specific hotel you are staying at.

What hotels are compatible with this app?

The app is available at selected hotels around the world that have implemented the Mobile Access solution from ASSA ABLOY Global Solutions. You will need to check with your hotel if they support this feature.

What are the benefits of using this app for hotel access?

The primary benefits include the convenience of checking in before arrival and going straight to your room, as well as the elimination of physical keycards. It offers a secure and modern way to access your hotel accommodation.