Hospitality Mobile Access

Hospitality Mobile Access

by ASSA ABLOY AB

71 ratings
57 reviews
Free

Details

Released
July 31, 2015
Updated
November 6, 2026

Features

Hospitality Mobile Access screenshot #1 for iPhone
Hospitality Mobile Access screenshot #2 for iPhone
Hospitality Mobile Access screenshot #3 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Open your hotel room directly from your iPhone. Check in before arrival and receive your digital room key on your phone. Simply hold your device to the lock to enter your room, bypassing the need for a physical keycard.

✓Digital room key
✓Mobile check-in
✓Keyless entry
✓Secure key storage
✓Bluetooth Low Energy
✓Works with VingCard RFID locks
Show original description

What users say about Hospitality Mobile Access

See all reviews
+1

What's New in Hospitality Mobile Access

6.6.1

November 6, 2026

-Bug fixes and improvements

User reviews

App never works

This app crashes all the time and the setup process never works. I am not sure why One Paseo Living still uses this app. It seems like constant problems

Access

Throughout my stay there were issues accessing the property every night with the 24 hour helpline having to be called every night, the guidance following was delete the app and try again

Zero Stars

I’ve been living in our apartments for 5 years & the app never works for me. When I place the phone on my door the light blinks but nothing happens on the app. My door never unlocks. My husband & son have no issues. When they place the phone a circle pops up & you can hear the click when the door unlocks. I went to the leasing office & they said they see no issues on their end. I hope one day I can actually use this app. For now I rate this app zero stars.
Show more

DO not recommend

Worst app ever

App crashes at startup

Everytime I try to open the app it crashes immediately

Developer apps

User experience

🐞

Reported Bugs

35 issues

App crashes at startup

Bug

App crashes immediately

Bug

App crashes within a second

Bug

App crashes on open

Bug

App stopped working after update

Bug

App crashes

Bug

App will no longer open

Bug

App crashes right when I open it

Bug

App never works

Bug

App crashes immediately upon open

Bug

App crashes upon start-up

Bug

App crashes at start up

Bug

App crashes when opened

Bug

New version today crashes

Bug

App keeps crashing

Bug

New version doesn’t recognise my registered email address

Bug

App closes immediately after I open it

Bug

New update won’t allow iPhones to use app

Bug

App won’t open

Bug

App stopped working without warning

Bug

Latest update keeps crashing

Bug

App doesn’t work

Bug

Issues accessing the property every night

Bug

24 hour helpline issues

Bug

Guidance: delete the app and try again

Bug

App never works for me

Bug

Phone on door blinks but nothing happens on app

Bug

Door never unlocks

Bug

Leasing office sees no issues

Bug

Could not enter VRBO rental

Bug

Failed half way into trip

Bug

iPhone users can’t register email addresses

Bug

Locked out of apartment

Bug

Compatibility issue with iOS 17.6.1

Bug

Maintenance person needed to open doors

Bug
✨

Requested Features

11 requests

Add watch support

Feature

Ability to add key to Apple Wallet

Feature

Apple Watch and Apple Wallet support

Feature

Where is Apple Watch app?

Feature

This app needs to be on watches too

Feature

Please add watch support!

Feature

Apple Watch support?

Feature

Needs Apple Watch compatibility

Feature

Please add Apple Watch support

Feature

PLEASE ADD APPLEWATCH

Feature

Please add Apple Watch support!

Feature

FAQ

What is Hospitality Mobile Access?

Hospitality Mobile Access allows you to use your iPhone as a digital key to open your hotel room door. It enables mobile check-in and securely stores your room key on your device.

How does Hospitality Mobile Access work?

The app utilizes Bluetooth Low Energy (BLE) technology to communicate with compatible VingCard RFID locks. By holding your phone near the lock, it can grant you access to your hotel room.

Is Hospitality Mobile Access available at all hotels?

No, Hospitality Mobile Access is currently available only at selected hotels around the world that have implemented the compatible lock systems.

What devices support Hospitality Mobile Access?

Hospitality Mobile Access is supported on iPhones and iPads, as indicated by its availability on iOS devices.

What is the age rating for Hospitality Mobile Access?

The app has an age rating of 4+, making it suitable for a wide range of users.

How often is Hospitality Mobile Access updated?

The latest version of Hospitality Mobile Access is 6.6.1, and it was last updated on November 6, 2026, suggesting a relatively recent update cycle.

What are the main issues users report with Hospitality Mobile Access?

User reviews frequently mention app crashes on startup and after updates, unreliable door unlocking, and inconsistent performance, leading to a negative overall sentiment.

Does Hospitality Mobile Access have ads?

No, Hospitality Mobile Access does not contain advertisements. The app is free to download and use without ad interruptions.