Rude employees
The young man that greeted us and started the bowls was nice and polite, the manager and the latest at the register were rude, I ask for a few more jalapeños and she rolled her eyes, then asked for onions and barley got any of those, so I quit asking for anything. I had a coupon for for buy one get one of equal or lesser price. I got double meat on my bowl, so my son got double meat on his, so why do I get charged for double meat on the second bowl? It is equal as the I’m paying for, so I asked why and immediately there was an attitude, so I just let it go. I love Hot Heads, I live 5 mins from the Fairborn store, I will not be back to this location. I have never been treated like this and I will not stand for it. You have lost a loyal customer
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No Apple Pay
Was looking forward to finally trying hothead burritos as a T-Mobile Tuesday’s deal included them. Turned out the local restaurant didn’t participate which was fine but then upon trying to order the app wanted my banking information and that was that!
C’mon no Apple Pay!!!!
C’mon no Apple Pay!!!!
Delicious food
Food is always fresh and on point and the portions are amazing!
App Support
My payment method is saved in the app, but, I have to type in my payment information every time I order. Please fix this!
Buggy and have to restart order like 5 times
App should refresh every 3 seconds making me restart order
Food review
This food was amazing and I have fell in love with this place
Broken reward system
There no way to redeem your points you gather even if you go into store they don’t know what to do. Very bad app needs a big update!
Burrito making
Need to have fresh brown rice in the pan. Clean up the red countertop from the cheese and lettuce before putting the wrapper in the mess. Learn how to roll a stuffed Burrito!
Different but good!
Similar to Chipotle but different, I like that Hot Head has more veggies and pineapple. On the downside, the iced tea was just plain nasty.
Hot Head Burritos, Evansville(West)
Very tasty
Rewards system broken!!
You earn rewards online but there’s no way to use them in the app. It’s says you can scan barcode on receipt but there is none. If you want to use the rewards you have to go to a store and order there. Very stupid and simple problem but I stopped eating here as much because of it….
Took me like 15 min to do anything
It took so long to order that the driver of the car was in made it to the location before I could type in my credit card number. The app logs you out the moment you sign in. It won’t let you paste credit card numbers into the app. You can’t customize the amount of anything. If you want light rice, you should’ve ordered from Chipotle. You select your location, and then it immediately asks “Which location are you heading to?” and asks for your location permissions again.
I am never ordering on the app again. I am sitting in the lot writing this review because I wasn’t able to order in advance! I plan to delete my account after writing this review.
Hire some entry level developers, maybe they could fix your asinine, hardly functioning app! Whoever made this initially needs to try using the app!
I am never ordering on the app again. I am sitting in the lot writing this review because I wasn’t able to order in advance! I plan to delete my account after writing this review.
Hire some entry level developers, maybe they could fix your asinine, hardly functioning app! Whoever made this initially needs to try using the app!
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Hot Head Lovers
Good Food
Deleted my account
The new update completely deleted my account and got rid of my 100+ reward points, tried to recover my password thinking maybe I forgot it but it doenst send me an email to any of my Gmail accounts. Foods it great thought.
Break what isn’t broken?!
My god it used to be so easy to use the app to order. It’s so bugged out now, it won’t save my credit card, it crashes when I try to add a discount for points. You guys had a great app that worked perfectly and by some stroke of genius now we have this
App doesn’t work
Would love to order a burrito but the app won’t let me
Rewards No Longer Work Properly
The old app gave you all your reward points. The new app only gives me some of my points. It also doesn’t let you use a BOGO (buy one get one), unless it’s the exact same order. The old app let you mix and match and just charged you for any extras you got. The service is great though, just bad management at the C level, not store level.
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Location
I shouldn’t have to select the location of where I want to order so many times. Makes me not want to order anything anymore from Hot Head. So frustrating. Use my location and let me confirm- that’s it.
Could care less
The personnel at the store could care less. Instead of spreading your menu options out in my burrito bowl they just want to pile everything in the middle. AND..he only put a very small amount.
I literally had to ask him to spread it out and could I please have a little bit more.
They acted like they did not even wanna be there. My opinion if they act like they don’t wanna be there, then they should be dismissed!
Very bad attitude!!
I literally had to ask him to spread it out and could I please have a little bit more.
They acted like they did not even wanna be there. My opinion if they act like they don’t wanna be there, then they should be dismissed!
Very bad attitude!!
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Can’t order
Every time I try to place an order online either through the app or website I get all the way through with making my order and putting payment info in and then it always says payment failed. I’ve tried switching cards and still does not work