Dealers and consumers were misinformed by Watkins
This is an update to my initial review. I have worked with Watkins and the local dealer and they provided me with the updated hardware and installed it. The new App is much more accurate and enables me to monitor and control my hot tub remotely. Thank you Watkins for the Upgraded APP!
Response from developer
Thank you so much for sharing your concerns with us. We truly understand how frustrating this situation can be. As it turns out, this new app requires new hardware as well. With this change, we are providing our dealers with the training and support they need to ensure a smooth transition. I recognize that you need further assistance, and I want to assure you that we are here to help you through this process. Please reach out to our Customer Service team at 800-999-4688 or CustomerService@Watkinsmfg.com and have your spa's serial number on hand to expedite the assistance. Your feedback is invaluable to us, and we are committed to making your experience with the new app as positive as possible. Thank you for your understanding during this transition; we genuinely look forward to resolving this for you swiftly. Vanessa - Customer Care
Dealers and consumers were misinformed by Watkins
Response from developer
Thank you so much for sharing your concerns with us. We truly understand how frustrating this situation can be. As it turns out, this new app requires new hardware as well. With this change, we are providing our dealers with the training and support they need to ensure a smooth transition. I recognize that you need further assistance, and I want to assure you that we are here to help you through this process. Please reach out to our Customer Service team at 800-999-4688 or CustomerService@Watkinsmfg.com and have your spa's serial number on hand to expedite the assistance. Your feedback is invaluable to us, and we are committed to making your experience with the new app as positive as possible. Thank you for your understanding during this transition; we genuinely look forward to resolving this for you swiftly. Vanessa - Customer Care
What spa???
Response from developer
Thank you for sharing your feedback with us. We truly apologize for the confusion, as we understand how frustrating this can be. We recognize the challenges posed by our legacy app, and we designed the new version specifically to address those pain points and deliver a more reliable experience. We released this app ahead of our new hardware launch with the intention of ensuring it would be ready for you when the updated hardware becomes available. However, we acknowledge that we could have communicated this more clearly: the app is specifically designed to work with the new hardware and, unfortunately, will not function with existing systems. We’re very sorry for any misunderstanding and are taking immediate steps to clarify this in our app description. Regarding the login issue, we understand how important easy access is to our customers. This app utilizes a different authentication system from the legacy app. If you decide to upgrade to the new hardware in the future and need assistance with the setup, please don’t hesitate to reach out to our support team at CustomerService@Watkinsmfg.com or 800-999-4688. We appreciate your patience and understanding as we work to improve your experience. Thank you for being a valued Hot Tubber. Vanessa- Customer Care
