Not there yet
Much better than the old app
Response from developer
Thank you so much for your feedback on the app. We truly appreciate hearing that you're enjoying the new features! It means a lot that you took the time to share your experience with us. We hope you have many joyful moments in your hot tub! Vanessa - Customer Care
Needs excessive improvement
Response from developer
Thank you for your feedback on our app. We appreciate your insights and recognize the importance of addressing the features you've mentioned. Please collaborate with your local dealer to ensure that you are using the most up-to-date software version. To improve your experience with water maintenance, our knowledgeable team is here to answer any questions or address any concerns you may have. If you require additional service, please contact us at 800-999-4688. Your input is invaluable to us, and we are committed to making the necessary improvements. Vanessa - Customer Care
Still not working
Response from developer
Thank you for sharing your concerns with us. I truly understand your frustration, and I appreciate your familiarity with technology, which shows your commitment to resolving this issue. We genuinely want to help you and connect you with our tech team, who is eager to assist you further. I have shared your review with them, and they are confident that they can find a solution. Please don’t hesitate to reach out to them at 800-999-4688, extension 8432. Our ultimate goal is to ensure you enjoy your spa experience and fully benefit from hot tubbing. We’re here for you, and we look forward to working together soon. Vanessa - Customer Care
Dealers and consumers were misinformed by Watkins
This is an update to my initial review. I have worked with Watkins and the local dealer and they provided me with the updated hardware and installed it. The new App is much more accurate and enables me to monitor and control my hot tub remotely. Thank you Watkins for the Upgraded APP!
Response from developer
Thank you so much for sharing your concerns with us. We truly understand how frustrating this situation can be. As it turns out, this new app requires new hardware as well. With this change, we are providing our dealers with the training and support they need to ensure a smooth transition. I recognize that you need further assistance, and I want to assure you that we are here to help you through this process. Please reach out to our Customer Service team at 800-999-4688 or CustomerService@Watkinsmfg.com and have your spa's serial number on hand to expedite the assistance. Your feedback is invaluable to us, and we are committed to making your experience with the new app as positive as possible. Thank you for your understanding during this transition; we genuinely look forward to resolving this for you swiftly. Vanessa - Customer Care
