most trustworthy
Of all hotel apps, this one has maintained its awesomeness in deals and service.
My go-to for accommodation in US and UK
I’m not so much a travel planner so and I do end up traveling around quite a bit and have the flexibility to be booking last minute. This is the place to do it. Often times these prices beat what’s available through my corporate travel app and it’s always super easy to find a cool place.
Customer Service Sucks
As a longtime customer it should not be that hard to get a refund or credit for a missed reservation because did a canceled flight.
Use it often
We use it often and have mostly had no problems. We did have an issue once where we booked and when we got there the hotel said it was full. Customer service was helpful and got us a refund. I think there is room for improvement when it comes to filtering hotels. I’d love to be able to select that I’m looking for a room with two beds and then it would only show us those hotels instead of having to go to each individual listing, click on book, and then see if it will let us select two rooms. We have also picked a hotel before that said it had a pool and then when we got there the pool was completely drained and closed, so it’s not always the best at keeping up to date on hotel amenity status. Ultimately none of the problems we’ve encountered has made us stop using the app and I do recommend it to friends.
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My long-term travel app
I’ve been using HotelTonight for over a decade (I think. Idk it was a long time ago), and it is still my go-to app for cheap hotel prices anywhere. The perks get better and better and it’s a rewarding, valuable tool for any traveler.
