Logged me out and deleted all hours. - Premium subscription
I purchased the premium subscription and have been using it for 6 months. Just booted me out today and can get back any of my saved hours for 3 different clients!!! Reading other reviews someone had this same issue. So much for bug fixing. I recommend finding a more reliable app.
Just lost years of punches
Omg, several years of important punches just went missing. Emailed support and not getting any response. This is a nightmare
Lost data - doesn’t email invoices
I’ve used this app for years to manage my private lesson invoices. It was never the fanciest app, and it could be a little clunky at times, but it was reliable, easy to use, and the reporting features worked well.
I hadn’t used it for a few months, and whatever update happened (or whoever took it over) has made it virtually unusable. All of my previous client information is gone. I tried recreating my clients and sending new invoices, only to discover that the emails never actually send. The app acts like they’ve been sent, but nothing is delivered and there are no error messages or notifications.
I’m incredibly disappointed. Before these changes, I would have happily given this app 4 stars. Now, with basic functionality no longer working, it’s unfortunately become completely useless.
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I hadn’t used it for a few months, and whatever update happened (or whoever took it over) has made it virtually unusable. All of my previous client information is gone. I tried recreating my clients and sending new invoices, only to discover that the emails never actually send. The app acts like they’ve been sent, but nothing is delivered and there are no error messages or notifications.
I’m incredibly disappointed. Before these changes, I would have happily given this app 4 stars. Now, with basic functionality no longer working, it’s unfortunately become completely useless.
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Use to be great
Use to be an amazing update doesn’t work at all just sits loading. Tried downloading on my other phone still doesn’t work
Nice when it works, frustrating when it locks up and loses all your data.
I’ve used it for probably 5-6 years, and now twice within the last year it has locked up stuck on the loading screen and lost all data, like others have stated, uninstalling and reinstalling does not help.
Was good untill it deleted 7 months of work that hasn’t been concluded yet.
This app was really good, I have used it for a long time. Then today I was logged out and told I needed to sign in to polycents products to access hours keeper. I had to reset my password 3 times, it kept saying log in failed! Try again latter.
2 hours latter I got in but all my data is gone. I have tried to contact the provider but I have had no luck.
I’m so disappointed. 7 months of work that hasn’t been concluded gone. It had a restore data option and when I pressed that it said it didn’t recognize me as a user and that I may have been deleted. WTF
2 hours latter I got in but all my data is gone. I have tried to contact the provider but I have had no luck.
I’m so disappointed. 7 months of work that hasn’t been concluded gone. It had a restore data option and when I pressed that it said it didn’t recognize me as a user and that I may have been deleted. WTF
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Started to bug out after years of working fine
The app last week logged me out and then when I logged back in, the app is showing invoices that were already paid as being unpaid and also invoices that were created and are pending are not showing up, really frustrating and disappointing
Works great until it doesn’t and then you’re screwed
Never had a problem till their latest update July 2026. (Updates are automatic) I can no longer get into the app. I’ve tried everything and now i have lost All my data including my Un billed hours for this month. They are based in China and reading online ppl who have tried contacting them NEVER got a response.
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Slowest app on earth
Contacted multiple times and I’ve used this app for 10 years. All of a sudden about a year ago it takes 30-60 seconds to load or respond to anything you touch. Luckily I haven’t needed this app as much but now it’s useless
New update still not working
Haven’t be able to put my time in in months
Used to be great
I loved this app for years. You’ve changed it so.
Invoice malfunction
Every once in a while the app will glitch out and all your past invoices that have been paid will reverse. It is a frustrating process to go back and redo all of them.
Owner
Life is better, easy to keep track of my hours. Easy to send time to accountant!
Great app
This app is invaluable for my self employed business. A+
Slow response
Remember dial up internet, sitting and waiting? That’s what happens when I open the app
Not working after recent update
App is not working after last update. I now have a new phone and it still doesn’t work. No support whatsoever.
Time tracker
Application is so slow. When moving to change the time application freezes. Contacted customer service. “crickets” all over
Getting Worse
I have used this app for several years. The developer is focused more on advertising than core app functionality. The user experience has severely degraded over the years and is becoming more hassle than it’s worth. For example it takes several attempts to do a simple “Clock in at” because the save button doesn’t function for some reason. I can no longer recommend this app and will be looking for an alternative.
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Update 3.9
App never works online or offline just sits in loading position. Used it for over 8 years and now it’s no good. Very disappointed
2 times lost the data
I have been using this app since 2016. It used to be a great and reliable tool for my business. Unfortunately a year back and recently, there was a bug which made me to loose all my notes and payments confirmation for a several months. Currently I’m not even able to download the app to my iPhone. Also the alphabetical order of my clients is messed up. For each business is critical to keep evidence of services and their payments-unfortunately this app isn’t able to store and keep the data.
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