Simplicity of dispatch
Easy to use. Love it.
wow
Totally unnecessary and kind of annoying. I get it but let’s be real some people know what they are doing and have been doing this a while. For a guy like that this entire app is an unnecessary extension of there day. Luckily I ignored the app the first day and still finished the job and got out alive. After work i spent time checking off lists and doing what was necessary to finish the job in the app. but at that point it was 5:30 snd I hot out at 4:30 so all this app did is waste an hour of my day. Thanks. Im sure its doing more for others but as a guy throwing materials up it makes no sense. I think this is more for the customers and making communication easy..?
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Do not use….
I don’t even know where to start. This is, without a doubt, the worst field application I’ve ever used. It’s unreliable, frustrating to work with, and the issues are severe enough that they’re literally costing me money.
The worst part is that switching to another platform is not a simple process once you’re invested. Think carefully before choosing this app—you may find yourself stuck with a product that creates more problems than it solves.
The worst part is that switching to another platform is not a simple process once you’re invested. Think carefully before choosing this app—you may find yourself stuck with a product that creates more problems than it solves.
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Sorry excuse for an app
This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. It’s so deeply disappointing that I have to use this app for my job and to keep my livelihood. To anyone at Housecall pro who actually cares at all, you try using this garbage app for 2 months straight to make a living. Every single thing you can’t consider while sitting behind your computer in the comfort of your AC would be taken into account instead of having couch surfers guessing and acting like they understand that a plumber doesn’t want to have to schedule a job to his teammates for an estimate they were on 5 seconds ago. Why not just keep the original team scheduled this is not helping anyone.
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Notifications
There should be a way as an employee to only get notifications while your working not all hours of the day
Annoying
These people call you non stop trying to get you to do a demo super annoying as a busy owner picking up random phone numbers thinking it’s potential clients.
Don’t update
Every update gets more and more inconvenient
Will spam you every day
Be warned. They will spam you with nonsense like AI answering service loan service seminars that cost extra and several other things.
They are so bad that they’re telemarketers use fake phone numbers that look local as you quickly learn to quit answering calls from Colorado
All we wanted was a scheduling app and they do a great job at that
They are so bad that they’re telemarketers use fake phone numbers that look local as you quickly learn to quit answering calls from Colorado
All we wanted was a scheduling app and they do a great job at that
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Perfect for my business
It has everything needed in one app. And it’s user friendly. Everything flows seamlessly from estimate to job to receipt.
Great for HVAC Companies!
We’ve been using Housecall Pro since starting our HVAC business over two years ago, and it has become a core part of our daily operations.
What we appreciate most is that the platform continues to improve. The team consistently releases updates that make the software more efficient for both business owners and customers. Some of the recent additions have been true game changers for us.
The ability to accept tap-to-pay directly from a mobile phone has made collecting payments faster and more convenient. The Wisetack financing integration has also been fantastic, allowing us to offer financing options to customers without adding extra complexity to our process. Another feature we love is the ability to manage our price book directly from the mobile app, which gives us much more flexibility when we’re in the field.
As a small HVAC company, we’ve found Housecall Pro to be one of the most valuable tools we’ve invested in. Like many users, we’ve occasionally encountered features or workflows that required some learning, but we’ve found that creating a test customer and trying things firsthand is often the best way to understand exactly how a feature works and how it impacts the customer experience.
Overall, Housecall Pro has helped us operate more professionally, streamline our processes, and better serve our customers. We highly recommend it to other home service businesses.
What we appreciate most is that the platform continues to improve. The team consistently releases updates that make the software more efficient for both business owners and customers. Some of the recent additions have been true game changers for us.
The ability to accept tap-to-pay directly from a mobile phone has made collecting payments faster and more convenient. The Wisetack financing integration has also been fantastic, allowing us to offer financing options to customers without adding extra complexity to our process. Another feature we love is the ability to manage our price book directly from the mobile app, which gives us much more flexibility when we’re in the field.
As a small HVAC company, we’ve found Housecall Pro to be one of the most valuable tools we’ve invested in. Like many users, we’ve occasionally encountered features or workflows that required some learning, but we’ve found that creating a test customer and trying things firsthand is often the best way to understand exactly how a feature works and how it impacts the customer experience.
Overall, Housecall Pro has helped us operate more professionally, streamline our processes, and better serve our customers. We highly recommend it to other home service businesses.
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Works great most of the time
Great app helps with a lot they keep changing where they put buttons during updates and that’s a little annoying but other than that pretty solid scheduling software
Don’t waste your time
The name of this app should be House call blow because it blows
Nightmare
What a nightmare from start to finish. Not only was I misinformed by the sales person about what was possible with this app, not a single feature worked correctly. When I reached out I was connected to the support team that walked me through everything I already knew on my own and said, wow that’s weird. Main reason for signing up was the ability to send flyers to my customers to inform them on the importance of maintenance. During my on boarding call the guy sounded like I was speaking another language and said he’s going to see if they can create something special for me. When that was the whole reason I signed up. Then I was told by the cancellation guy it was possible but for an additional fee. Three different people, sales, on boarding and cancellation and I got three different answers from each. I’d stay as far away from this app as possible
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Expensive
A very expensive system
Newcomers
Dimensions 500 Heating And Air has taking on a new project called Housecall Pro.
We are experiencing live,electronically,digitally and customized ventures with HCP. We are absolutely satisfied with thus far.
Professional representatives for HCP are just awesome to work with. #agamechanger
M. Duffy
We are experiencing live,electronically,digitally and customized ventures with HCP. We are absolutely satisfied with thus far.
Professional representatives for HCP are just awesome to work with. #agamechanger
M. Duffy
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Lags a lot and bugs out
Pictures take forever to upload. I’ll have 5G UW full bars and my speed test show over 400mbs download speed
Just looking at the job a warning says “network unstable” it makes no sense
Send me an invoice for an estimate. I have to send it twice in order for the customer to receive what I sent. It seems like it’s gotten worse with it’s “Update”
Just looking at the job a warning says “network unstable” it makes no sense
Send me an invoice for an estimate. I have to send it twice in order for the customer to receive what I sent. It seems like it’s gotten worse with it’s “Update”
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AVOID AT ALL COSTS
Housecall Pro will convince you to try their services, and then sign you up with the incorrect email, so that you can’t see they’re charging your credit card. When asked for a refund, they’ll tell you it’s against their policy. Our business was out over $1K in charges that we’ll never get back. This company is nothing but a scam. Go with Jobber instead. Jobber is top notch!!
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Great for our small business
We use this for a group of about 6. It works great. A bit buggy at times but overall it works well. WE NEED DARK MODE!!!
Every update has an issue
I love the concept of this app. As a business owner it’s great to have everything in one app. That being said - it’s great when it works . And that’s the issue - every single time there’s an update it literally makes this the most useless app ever . As much as we are paying for this software we shouldn’t have consistent issues . We don’t have the time to constantly be on the phone or chat with someone that offers very little help. I’m over it and and am starting to shop for a new software with an app.
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Latest update is a disaster
The website for those company has always been slow and a chore to use. After the latest update to the app it’s now slower than molasses as well.
Confirming this is still the case.
Confirming this is still the case.
