Hired a pro in Tucson
The full service handyman got it done right the first time. Thanks House call
Hawthorne inc
Excellent service and honesty
Very good I wish it was a little smarter
I like using the program. We jumped off of Service Titan. I really wish the system was smarter at finding customers, it’s amazing how often we need to scroll and hunt.
Great CRM
Hcp has been a definite step up from my last platform. There’s a few things we would like to see changed, but overall has been great!
A good platform, but with several limitations that need improvement
Overall, Housecall Pro is a useful platform that helps us manage and organize our business. However, there are several areas that need significant improvement.
One of the most frustrating issues is the customer search function. Sometimes, even when entering a customer’s name exactly as it appears in the system, no results are found. This forces us to search manually through customer records, wasting valuable time.
The reporting system is another major concern. Reports should be more flexible, customizable, and easier to understand. We should be able to view complete financial and administrative information directly within the platform, including project values, payments received, outstanding balances, and accurate totals, without having to export everything to Excel. Downloading reports just to organize or analyze information creates unnecessary extra work.
We have also experienced occasional technical errors that interrupt our workflow.
Additionally, many features feel unnecessarily limited, particularly when it comes to invoicing, communication, and customization. There are simple administrative tasks that could be much easier to perform, but the system does not provide enough flexibility or options.
Housecall Pro has great potential, and we appreciate what it offers. However, we would like to see more improvements focused on flexibility, reliability, reporting, and making everyday administrative tasks simpler and more efficient.
One of the most frustrating issues is the customer search function. Sometimes, even when entering a customer’s name exactly as it appears in the system, no results are found. This forces us to search manually through customer records, wasting valuable time.
The reporting system is another major concern. Reports should be more flexible, customizable, and easier to understand. We should be able to view complete financial and administrative information directly within the platform, including project values, payments received, outstanding balances, and accurate totals, without having to export everything to Excel. Downloading reports just to organize or analyze information creates unnecessary extra work.
We have also experienced occasional technical errors that interrupt our workflow.
Additionally, many features feel unnecessarily limited, particularly when it comes to invoicing, communication, and customization. There are simple administrative tasks that could be much easier to perform, but the system does not provide enough flexibility or options.
Housecall Pro has great potential, and we appreciate what it offers. However, we would like to see more improvements focused on flexibility, reliability, reporting, and making everyday administrative tasks simpler and more efficient.
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Terrible
Terrible, from the bugs, to the customer service. They make things so complicated and their prices are ridiculous.
Owner
There are many great features. A bit cumbersome to navigate and hard to self teach. I end up trying and guessing and if I do luck onto a path I don’t know how I did it! Retaining it is a challenge too unless you’re in it hours a day and I’m not!
If you skip something other things don’t work. Frustrating.
It would be a great if the onboarding teams were more aggressive about reaching out to help clients get up to speed.
If you skip something other things don’t work. Frustrating.
It would be a great if the onboarding teams were more aggressive about reaching out to help clients get up to speed.
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Atrocious Program
I have used many CRM’s in my time and this is by far one of the worst. The app glitches constantly and doesn’t track time. The website is constantly having issues and freezing. The time tracking is off so you will constantly be going behind your employees and correcting time WEEKLY. And when you reach out to support, they will pretend to investigate your issues for TWO MONTHS and then finally say “show us evidence it’s our fault or we will not look into the issue”. What a joke this company is. My business will be contracting elsewhere in the future for our CRM. A company who has a real support line that fixes issues instead of pretending they don’t exist.
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new update sucks
horrible unorganized
Wow
Whoa awesome app
Lene cleaning
The best app ever
Expensive but good
Same
Thank You!
Housecall Pro for Everything you’ve done for my business !
reliability issue
stopped working for our employees this morning. For something that integrates itself into and makes itself into dispensable for a businesses operations, that kind of thing just shouldn't happen. Also, for times when Internet is spotty, there should be better functionality of the app. It should cache the information related to that day so employeescan still access information. And there's no reason why typing should be laggy.
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Constant sales calls after canceling
I tried Housecall Pro for about 2–3 months when I first started my business and ultimately decided to cancel. Ever since then, I’ve had the same salesperson repeatedly calling me trying to get me to subscribe again. I’ve blocked multiple numbers, but the calls continue from different numbers, sometimes every other day. At this point it’s beyond annoying. If someone cancels and repeatedly ignores or blocks your calls, take the hint and stop contacting them. This alone guarantees I won’t use the service again.
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It’s cool
It’s good
Changes needed
The app works as it’s supposed to but I would love the ability to turn off certain notifications. I am not part of the sales team and constantly get estimate notifications. I got them last night at 4am and cannot silence my phone as I’m on call so I keep getting woken up from alerts that do not pertain to me. Please allow the app to have more customizations. I would love to be able to select what notifications I receive and which ones make noise or alert.
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Be careful!!!
After I entered my phone number, I started receiving spam calls every minute. This company sells people’s personal information!!!
Almost
There are some more suggestions that I don’t have time to write on here, but the biggest thing I wish that would be added is that the time card section on the dashboard included the next two decimal points so I don’t have to add up all my time to figure out how many minutes over an hour I worked and compare it with my paycheck
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Owner
Don’t get much support
