Desktop UI is clunky
Desktop app is pretty horrible. Web interface is better.. Kind of annoying.
Bad sales tactics
They promised me a $100 gift card for listening to their sales call and they never sent it. Also the product doesn’t seem to offer much outside of creating an place for scheduling and invoicing while linked to a google account which can be done cheaper
Not helpful what so ever
I had nothing but problems from day one still have not received money from a job I completed Very dissatisfied
No text
My instructor is great, however, management was suppose to reach out on 3 different occasions to set up texting. Needless to say, 3 45m sessions were wasted because we can’t figure it out. The response I received was basically figure it out on my own by going to their AI support which I have already tried. Now, I am stuck in the busiest part of the season with no time for anything and I am suppose to waste another hour or two trying to figure it out while still paying them $400/mo. I’m sure we could’ve had it worked out within minutes, but apparently, their clients time isn’t valuable to them.
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Not happy
I was very happy using Housecall Pro until I noticed this month September 9, 2026 that my monthly membership was increased without my approval and without a phone call notifying me that they were going to add extra special features to my account without my permission and charge me extra for it. We had already removed the pipeline feature from our membership to save money from that and they automatically added it again. I find it very suspicious that they do this during our busy season when we’re so caught up with HVAC work and we have hundreds of Housecall Pro notification emails coming in. Not cool and I will no longer recommend Housecall Pro to anyone ever again I did call everyone that I recommended Housecall Pro that signed up to it to make sure to check their bank accounts and to make sure that this did well and to call Housecall Pro and report it right away.
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Brian
Very simple and easy for an old man to use. I used service titan for a while and thought it was overrated.
Data Entry without Internet Connection
Would have been 5 star, but … Being able to make HC app work-order-data-entries, without having to have an internet connection, would keep the jobs progressing in low or no signal areas. The app should accept data entries without internet and buffer the data until signal is strong enough to upload all at once. The app is useless and the tech is idle while trying to use it in a low or no signal areas.
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I wish
I wish we could turn invoices into estimates from the Phone app
Can’t upload despite day finished
Try to upload photos at the job site, none upload. Get home, still trying to upload despite now being on wifi. Good ideas executed so poorly
Response from developer
Hi there, thank you for sharing your honest feedback, and we're truly sorry for the frustration caused by photo upload issues on the job site and on Wi-Fi. We understand how crucial reliable photo syncing is to your daily workflow. We’d love the opportunity to look into this for you. Please reach out to our team at proadvocate@housecallpro.com or chat with us directly through the app so we can locate your account and troubleshoot this upload error immediately.
Makes running a business easy
I have been learning this app for a few days now, there’s a lot to it. And it may be confusing at first but I promise you guys log into it every day and just make it a goal to get familiar with it. Anyone else with a remodeling home services businesss like me, or ac and plumbing or electricians. This app I mean service, is a game changer, it’s worth every penny. And I to the housecall bosses.. Andy fisher from the cash flow team. Just taught me so much and answered so many questions I had that where really confusing me, your guy Andy was able to give me a complete understanding of this app and how itll work best for my business. He is the mvp in our integration story and is more than likely the reason my business and housecall pro willl be doing business together from here on out.
Very solid app. 5 stars from us!
Very solid app. 5 stars from us!
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Laggy and customer service doesn’t stick to their word.
I at first was exposed to house call pro by a random phone call telling me to download and try it. The free version worked just fine for me. Laggy, but free. Phone free version is bad. It doesn’t give you an option for vast settings on the phone.
Customer service will always call to try and upsell, when you eventually do it and try it out, they say they will train you on how to use it, but their “trainers,” are the sales also. They look everything the night before and then go over the training with you. So they didn’t even get trained on how to train people. It was very obvious. They were learning as they were going through it with me… very frustrating… whenever you want to go back to the free version, they say they will give you a free month, and then call to finally confirm the cancel, they don’t call back. They just hope you forget, and then it automatically charges your bank again. You call to complain again, and they try to just get you to repeat what they had you do before. A professional company run by a bunch of people working from home. Just an overall bad experience of people pretending they know what they’re doing.
Customer service will always call to try and upsell, when you eventually do it and try it out, they say they will train you on how to use it, but their “trainers,” are the sales also. They look everything the night before and then go over the training with you. So they didn’t even get trained on how to train people. It was very obvious. They were learning as they were going through it with me… very frustrating… whenever you want to go back to the free version, they say they will give you a free month, and then call to finally confirm the cancel, they don’t call back. They just hope you forget, and then it automatically charges your bank again. You call to complain again, and they try to just get you to repeat what they had you do before. A professional company run by a bunch of people working from home. Just an overall bad experience of people pretending they know what they’re doing.
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Response from developer
Hi Drewwdle, Thank you for taking the time to share this feedback. We’re sorry to hear that your experience with Housecall Pro has left you feeling this frustrated. We understand that your concerns go beyond the performance of the mobile app. You’ve also raised concerns about the guidance and training you received, repeated sales outreach, communication surrounding your request to return to the free version, follow-up that you expected but did not receive, and a subsequent charge. Those are all concerns we would like the opportunity to look into more closely. We attempted to locate an account based on the information available in your review, but unfortunately, we weren’t able to identify one. Without being able to review the account history, we don’t want to make assumptions about what occurred. Please email our Pro Advocate Team at proadvocate@housecallpro.com with your company name, login email, and phone number so we can locate your account and review the interactions and billing concerns you described. We also appreciate your feedback regarding the mobile experience. Our team regularly releases updates and improvements, and we encourage keeping both the Housecall Pro app and your device’s operating system updated to the latest available versions. We’d appreciate the opportunity to better understand what happened and make sure your concerns are properly reviewed.
Meh
The website software is great, but the mobile app is seriously lacking in functionality for techs.
Recurring events don’t work well. They require a lot of manual work to copy and paste and are not flexible at all. You can’t just change a single appointment in a series.
Techs cannot search their prior jobs.
Techs also didn’t have a week view last time I had a demo.
Recurring events don’t work well. They require a lot of manual work to copy and paste and are not flexible at all. You can’t just change a single appointment in a series.
Techs cannot search their prior jobs.
Techs also didn’t have a week view last time I had a demo.
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It’s pretty good
It’s good, but has a lot of redundant things I’ve got to click on to complete a job.
Avoid at all costs
Started our plumbing company over 5 months ago. Went with housecall pro, what a grave mistake that was. The software is awful, the billing department is a joke, they messed up our “orientation” and created two accounts and have been charging us twice a month for one account for over 5 months and each day I call to bring it up and I still get charged. They lie and lie and lie, it literally all they do. By far the worst company I have ever used for a CRM. I will be dropping them to go to Service Titan, house call pro is an absolute joke. Do not use them, they reel you in with free money (which you will never receive) they make false promises on recorded lines and continue to mess everything up. A complete and total waste of time, money and effort. I cannot and I mean I cannot suggest that you use any other company more aggressively than this. Save your wallet, time and sanity.
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Service tech owner
Made everything easy for me thank you
Don’t get stuck with this app
I’ve been using this program since 2019. It has been a lot of ups and downs with Housecall Pro. The most recent they have been the most frustrating is that they did a lot of updates and now it is no longer user-friendly. Tech-support is absolutely the worst. You’ll be messaging a guy from a different country and all he does is take the details and send it off to his coworkers. If you don’t answer them promptly, they close the chat as well. Some of the most frustrating things have been the mobile estimates page. There are way too many pages to deal with when writing up an estimate. Another problem has been that they have a good feature, then they do an update in the future gets removed. If you get started with this app, you will be stuck, and you cannot pull your jobs and information out to another program. If you want additional features, you will be paying for them. They charge additional for every single thing.
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Ro
Easy to use
Great but not
I love this app when it’s working properly. Most of the time it won’t let load the app and to many updates. But no issues on the computer
Rough start
It was very challenging to get the hang of. There are many common functions that are different for when working in different areas so it can be very difficult to do simple tasks, like deleting an event vs how you delete a job. So this can be very frustrating at times. But the AI assistant for support is great and often very fast. Support is good too. They also didn’t cancel a feature at the time I cancelled it, and never refunded the extra subscription I paid for. But in spite of all this I know love the program overall and my business is more profitable now with it and I have more time for other things, like work on company growth. I highly the app but I would warn you it’s not going to be a roast start, but in time it will become an essential business tool.
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Absolute terrible support
They have a phone support. Called them two times regarding the same issue. Non of two people knew anything about their own policies and Housecall’s programs. I also spent two days with their email support. And they are using human names for AI bots…or humans just copy and paste ridiculous responses.
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