Ro
Easy to use
Great but not
I love this app when it’s working properly. Most of the time it won’t let load the app and to many updates. But no issues on the computer
Rough start
It was very challenging to get the hang of. There are many common functions that are different for when working in different areas so it can be very difficult to do simple tasks, like deleting an event vs how you delete a job. So this can be very frustrating at times. But the AI assistant for support is great and often very fast. Support is good too. They also didn’t cancel a feature at the time I cancelled it, and never refunded the extra subscription I paid for. But in spite of all this I know love the program overall and my business is more profitable now with it and I have more time for other things, like work on company growth. I highly the app but I would warn you it’s not going to be a roast start, but in time it will become an essential business tool.
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Absolute terrible support
They have a phone support. Called them two times regarding the same issue. Non of two people knew anything about their own policies and Housecall’s programs. I also spent two days with their email support. And they are using human names for AI bots…or humans just copy and paste ridiculous responses.
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Lag
To slow it lag so much
Failed
Unreliable , has failed to send out invoice via email on multiple occasions to different customers causing delay in payments .. the most basic feature (sending out an invoice) is unreliable , when talking to customer support they stated “ we are aware multiple pros are experiencing this issue thanks your patience “ as if thousands of dollars worth of invoices sitting in limbo is not a urgent matter if you run a service based business where your processing on the spot payments or sending invoices to get paid same day this isn’t the app for it
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Love it
Been using it since day 1 best software ever!
Awesome account reps
Marcus and Sarah from HCP are my faves. Loves them both.
Should integrate tap payment as option
Generally good, should add a way to make payments via tapping a card directly on phone while app is open instead of entering card details manually every time. We work a high volume so that extra time spent adds up. Not to mention the occasional wariness of the client asking if entering it manually is safe.
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Easy to use
Very easy to use and good for keeping things organized
Helpful
I love housecall pro
Not working good
Over the past six months, there have been several outages where either payments, the chat function, or other features failed to work; things are constantly being updated, yet something is always breaking. This happens on a regular basis, so, honestly, I cannot recommend this program for business use.
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Confusing, Complicated
If you want a boondoggle of an app to frustrate you at nearly every turn.m, this is the one.
Can’t Edit Client’s Address in the iOS App
Technicians and business owners cannot edit a customer’s service address directly in the Housecall Pro iOS app, and this is extremely frustrating.
Sometimes you only discover the problem after driving to the wrong address. Then you may have to drive another 40 minutes to the correct location. In the mobile app, the only option may be to delete the job and create it again, which can also remove important information such as photos, payments, notes, and other job details.
Yes, the address can be changed through the web browser, but field technicians rely on the mobile app while working. The browser version and the iOS app should have the same basic workflow and functionality.
Editing a service address is a basic and essential feature for any field service application. Housecall Pro should add this option to the iOS app as soon as possible.
Sometimes you only discover the problem after driving to the wrong address. Then you may have to drive another 40 minutes to the correct location. In the mobile app, the only option may be to delete the job and create it again, which can also remove important information such as photos, payments, notes, and other job details.
Yes, the address can be changed through the web browser, but field technicians rely on the mobile app while working. The browser version and the iOS app should have the same basic workflow and functionality.
Editing a service address is a basic and essential feature for any field service application. Housecall Pro should add this option to the iOS app as soon as possible.
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DO NOT USE
My company has been using this app for about a year now and has provided us with nothing but headaches there is no helpful tech support and constantly crashes. This is hands down the worst experience I’ve ever had with a software that’s supposed to help.
Frustrating
If you are in an area where cell coverage is spotty This is not the app for you. A matter fact you need for reception or your pictures are not gonna load. Actually, the Abbott itself will not load. I wouldn’t recommend this app to a preschool who’s running a lemonade stand. We were told when we started using this app, that we would not have any of the problems we are currently having. What I’m trying to say is this app is absolute garbage.
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They do not stop calling!
I downloaded the app and created an account. I’m just getting my business started so that’s as far as I needed to go right now. I just wanted to play around with it to see if I liked it. They have since called me numerous times a day up until 10pm! I told the first guy named George to stop calling, I would reach out when I’m ready. Now someone new is calling. They are worse than pushy car salesman. Find a different service to use. Not worth the headache.
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Several issues
So I have been using this app for the last few months for the company I work for. I have found it somewhat user-friendly and on the other half it’s not.. I need to be able to have dark mode because the white gives me migraines. And it’s just harsh on your eyes. Next, I still have not been able to get our caller ID to pop our company name they chose to work on one issue and not both or follow up on the second one, although I asked several times. If you want to text another phone number on a customer’s account if it’s not the primary, you are not able to. There are several things with the AI system that could be improved on. One being able to customize what the AI agent says for instance I do not like how it asks who would you like to work with in the company? However, if it’s a first time Customer, how do they know who are the employees? Next, we had no idea that text messages were not going out to certain companies. When we were going through the app to text, I only figured it out when I got on the desktop version, this is the same for emails. The Pipeline is not even useful, there needs to be more functions.ex: we should be able to build a list of customers who need to be serviced at some point to be serviced that reminds us to call them, but that’s not what the pipeline is even used for. The sales people made it out to be real useful but it’s not. Just like the marketing. I can do the same thing through our website. The only plus to this app honestly is the scheduling and the invoicing. I cannot stand not being able to talk to somebody. Everything is through a chat.. And then it has to go to a different tech and then another tech very unprofessional.
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Plumber
Very useful app
Photos are all uploading in random orders amongst many other technical issues that havent been fixed
My company has called numerous times to have this issue resolved as they have been happening for weeks now. Making my business look and appear less professional when clients and homeowners receive their invoices. This is a catastrophic and a huge failure on house call pro’s part and makes the invoices appear to be very unprofessional
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