HSBC Canada User Reviews

Name: HSBC Canada
Rating: 4.7 (1951 reviews)

HSBC Canada

HSBC Global Services UK Limited

💰 Finance

What users say

Summarized from real user reviews of HSBC Canada. Based on 2K reviews and a 4.7/5 average, it highlights the 4 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly app
💡Great banking services
💡Distinctive global network
👍Lovely support

Negative things

🐛App crashing with mobile deposits
🐛Inconsistency in app functionality
🐛No connection errors
🐛Inefficient account opening process
🐛Lack of global transfer support in app
🐛Sketchy and not feature-rich app
🐛App crashes on iOS 14.6 and iOS 13
🐛Difficult to deposit cheques
🐛Confusing billing details and statements
🐛Multiple passwords required

Top reviews

Most Recent Highest Rated Lowest Rated

App crashing with mobile deposits!

I have brought this to the attention of your tech support team multiple times over the last week. The app keeps crashing any time one tries to take a photo of a check. Please fix this!

jkaise

2 years ago

Great way to manage money

Great banking services, especially the distinctive global network, enable people to manage and control wealth in the first place and manage it effectively. Next, invest. Perfect!

Greatxuteng

3 years ago

Inconsistency in App

US hsbc allows global transfers within app but Canadian app doesn’t allow it? Is there any reason why we are not allowing this update on Canadian app ?

Daemon26

3 years ago

No Connection error

Has been working find until this week, when a “No connection” error keeps showing up.

KoLoMoJo

3 years ago

My best bank

I really appreciate your great services and lovely support , thank you

Ehab E

3 years ago

Inefficiency Process

I opened chequing account online but have to wait 7 days later to use all features. Super slow process comparing with other banks

pona82

4 years ago

Response from developer

Hello, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help.

Global-view Transfers

While the app itself works just fine, I quickly realized that Global view transfers are not directly supported on the app and that I would have to use the online portal instead.

At present, the Global view feature on the app only allows me to view all my accounts in other regions and not facilitate on-the-go transfers. For Premier & Advance customers, this seems like an implementation that should be prioritized. Kindly escalate to the mobile app vendor and work with them on this. A few other HSBC regional apps have already added support for this a few months back. I sincerely hope HSBC Canada can follow the same standard.

Liivan

4 years ago

Response from developer

Hello Liivan, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. Make sure, you have the latest app version. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help.

MOBILE APP

This is the best app because it’s user friendly.

Ginpow

4 years ago

Great bank

Really enjoying

suma hithu

4 years ago

Not so good

Not so good, very less ATM’s and branches. You have to search and travel long for bank or ATM. Withdrawal or purchase limit also.
I won’t recommend even I will choose others.

PrudKCh

4 years ago

Response from developer

Hello, apologies for this inconvenience. If you don't have an HSBC ATM near your place, you can use any other ATM that uses The Exchange network. You can locate there ATM'S through this link https://www.theexchangenetwork.ca/HomePage.aspx?lang=fr-ca. Hope this helps. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/

App is very sketchy and not feature rich

Having banked with more than 20 or so banks many of which were off shore and in different countries. I have personally found the app to be very KLUNKY and not feature rich. As for the bank itself? This is just the bc/langley branch… TAKE YOUR MONIES TO ANY OTHER BANK!!! Run as fast as you can. Just horrible! HSBC YOU NEED TO DO BETTER AS A WORLD BANK!

The.Sniper

4 years ago

Response from developer

Hello, thank you for your feedback, and apologies for the inconvenience. Rest assure, we will share your comments with the concerned department to improve our services. Make sure, you have the latest app version. For further assistance, please chat with us through this link https://www.hsbc.ca/contact-us/, and we will be happy to help.

Doesn’t work with iOS 14.6

The app crashes 2 seconds after launching it and it goes out to Home Screen.
Do you have a solution please ?

holleleieh

5 years ago

Response from developer

Sorry to hear you are having difficulties with our mobile app. Please make sure to have the latest version updated. If the problem persists, please chat us through https://www.hsbc.ca/contact-us/.

Doesn’t work

The app keeps crashing the minute i press on it ! Tried everything still not working

hs992

5 years ago

Response from developer

Sorry to hear you are having difficulties with our mobile app. Please make sure to have the latest version updated. If the problem persists, please chat us through https://www.hsbc.ca/contact-us/.

Doesn’t work

Very difficult to use to deposit a Cheque. Fails when taking photo using iPhone

MobileAppVeteran

5 years ago

Response from developer

We are sorry you are having difficulties with our mobile deposit. Here is a guide to help: https://www.hsbc.ca/support/mobile-cheque-deposit/. If the problem continues, please chat us through https://www.hsbc.ca/contact-us/.

Covers most basics

The app is well made. Covers all the basic taste. Areas of addition is faceID global transfers

KMRMania

6 years ago

Response from developer

Hello, thank you for your feedback. Rest assure, we will share your comments with the concerned departments. Stay posted on our pages for new updates. Hope all is at your satisfaction.

Very basic function with some confusion thrown in

For the most basic functions it's fine but trying to decipher monthly billing details and statements could be simpler and clearer. Also the need for multiple passwords to do business with hsbc is really annoying. In addition why doesn't invest direct work with this app. And please bring back the global app.

billC54321

7 years ago

Response from developer

Hello, our sincere apologies for this inconvenience. Rest assure, your feedback will be shared with concerned department, and we are still working on improving our app with the vendor. Also, we will inform on our pages for new updates when available about HSBC Investdirect app. Please stay posted on https://www.hsbc.ca/investments/investdirect/tools/ for any updates.

Not working under iOS 13

Error message: service unavailable
An error has occurred while processing your request, please try again.

GES2Jgfc

7 years ago

Response from developer

We apologize you are currently facing difficulties with our mobile app. Please make sure to have the most up to date version installed. If the problem persists, please call our customer service at 1-888-310-4722.

Unable to set up

Set it up on the iPad fine. Tried setting it up on iPhone and repeatedly failed. Poor design.

EdSinHK

7 years ago

Response from developer

We are sorry you are having difficulties with our mobile application. We are still working on improving our app. If the problem persists, please call our customer service at 1-888-310-4722. Hope this helps!

Always an error message

an error message when trying to deposit a check. The worst app I’ve ever dealt with still. Rbc’s app works absolutely fine. Unbelievable.

jpjuggler

7 years ago

Response from developer

Hello, Our sincere apologies for this inconvenience. Please rest assured we are still working with our vendor to improve our mobile app. For assistance, please use this guide https://www.hsbc.ca/support/mobile-cheque-deposit/ to use our mobile deposit. If the problem persists, please click on '' Call us '' under profile to reach our technicians. They will be happy to help complete your transaction.