App issue
Like many other customers I am also facing issues with HSBC India app. Every time you login you get a message service unavailable. App is all updated and latest bug issues fixed as per the message. It has been 10 days already like this
Not working since many days
Whenever i try to login, it says service unavailable temporarily. Its happening since many days and now I’m stuck with my money in and unable to take it out
Service Unavailable
The app hasn't been working for the past few days. I've tried logging in using both Face ID and my PIN. After I authenticate with either Face ID or my PIN, the app shows a "Service Unavailable" message. I updated the app today, but the issue still persists.
App is still down even after 2nd August 2026 Update
Unable to use mobile app… It states “Service unavailable“ but sends email notification of successful login…
This app is down
Unable to open this app. Can’t do any transactions
Service Unavailable since 3 days
My money is stuck in NRE account and I urgently need to send money to India and the app wont work. It keeps saying service unavailable. HSBC chat bot is not responding as well.
Statement Filter & PDF Download
Team, Kindly requested to add filter with customise days options to download statement. The statement which auto populated does not have any clear picture full month statement. Also through mobile browser also we can only download csv format which cannot used for any banking purpose. It will be helpful for all customer for an easy view rather going to online portal.
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Error in Login
Since the update on 22nd July 2026. Nothing is working in this app. Kept throwing service unavailable. I reinstalled the app and since then I keep getting password incorrect error though the same password works in internet banking.
New version is not working
Updated the app and since then unable to access my account
Not available for almost a week now
The app went down since Monday. It has been 3 days since that the app is not working. Poor maintenance
Not working since update on 22 July 2026
Updated the app for new security features and it asked me to change my PIN thereafter. Did all that and have been unable to view my accounts since. It gives me ‘Service Unavailable’ page whenever I log in but at the same time also sends me a message to say I have logged into mobile banking app. Contacted customer service via chat and they said it is an issue many customers are reporting and wait until the end of the day to sort itself out. It is still the same issue. Really bad experience.
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App is down
Unable to use app… It states “service unavailable “ but sends email notification of successful login
3.72.0 version is bad
After the most recent update to 3.72.0 the app uses Face ID to log in but fails to load accounts, with the message SERVICE NOT AVAILABLE NOW. Bad update
Extremely disappointing experience with HSBC’s mobile banking app.
Extremely disappointing experience with HSBC’s mobile banking app. Every time I try to log in, I get the message: “Service unavailable. We’re sorry, this service is temporarily unavailable. Please try again later.” The app is completely unusable.
I’ve already tried all the basic troubleshooting steps, and even contacted HSBC customer support multiple times. Unfortunately, they have been unable to identify or resolve the issue. It’s frustrating when the bank’s primary digital banking channel doesn’t work and the support team cannot provide a solution.
For a global bank like HSBC, customers expect a reliable mobile banking experience. An app that prevents users from accessing their own accounts, combined with ineffective technical support, significantly reduces confidence in the bank’s digital services.
I sincerely hope HSBC improves the stability of its app and empowers its support team to resolve technical issues instead of asking customers to repeatedly “try again later.”
I’ve already tried all the basic troubleshooting steps, and even contacted HSBC customer support multiple times. Unfortunately, they have been unable to identify or resolve the issue. It’s frustrating when the bank’s primary digital banking channel doesn’t work and the support team cannot provide a solution.
For a global bank like HSBC, customers expect a reliable mobile banking experience. An app that prevents users from accessing their own accounts, combined with ineffective technical support, significantly reduces confidence in the bank’s digital services.
I sincerely hope HSBC improves the stability of its app and empowers its support team to resolve technical issues instead of asking customers to repeatedly “try again later.”
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Customer support chat
This is so bad when I click on to chat customer support it’s keep loading and loading always even after update it’s still issue screen is just showing loading and loading when I try to chat customers support option why this is so poor
Worst bank and worst customer service ever.
I had recently opened an NRI account with this bank so when my salary got credited into NRE account, I transferred it into my NRO account to make transactions and boom! They had kept my account restricted to make any transactions even after sending all the necessary documents a month ago. Even though i had sent the documents again as told by their customer support and got the assurance that the problem will get resolved within next 2 days. 2 DAYS!! I can’t send my own money to family members who were in urgent need of it. Helplessly still i waited but even after 3 days of waiting nothing was done. These guys have zero understanding towards customers urgency. They will keep repeating the same message again and again and will do absolutely nothing apart from telling you that “your issue is being marked on priority”. I have all the screenshots of chat and mails. I’m gonna put those for everyone out there to let people know about this bank and how badly they treat the issue of their customers.
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Thank you
I love the ease of the online services
Outstanding
Very easy to use app
Transfer
Very efficient and easy service.
Transfer
Quickest, and easiest
