A Major Upgrade for Card Security
At last! HSBC US just added strong debit card controls straight in the app. Card lock/unlock, PIN management, spending limits, transaction controls, and card services make this a much more modern banking experience.
Invasive of clients privacy
Requiring camera permission just to sign in is ridiculous and possibly in violation of CCPA, as HSBC privacy policy does not disclose how images captured by client devices are used and stored. I will be closing my account if the ability to sign in using security code is not restored.
Credit card
I would really appreciate adding more credit card controls to the app, such as instant card activation/deactivation, temporary blocking, and the ability to create a virtual card specifically for online purchases.
These features would greatly improve security, convenience, and give customers better control over their cards. I hope the bank considers adding them in a future update.
These features would greatly improve security, convenience, and give customers better control over their cards. I hope the bank considers adding them in a future update.
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Bank says my device is jailbroken it is not
I can’t do anything with the app, I only get a message saying my device is jailbroken but it is not!!!
Impossible to make mobile deposits
I have used other banks’ mobile apps any they work! HSBC for years has been behind other banks and the after I deposit one check - which can take up to 12 minutes to the app to accept the images. It will not let me deposit another check. I have a good camera on my phone, great lighting, a dark background.. all the things. I have to physically go to the bank each time - and there are almost no branches left so it is a 2-hour project. And none are open on Saturday. I would give 0 stars if I could.
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Discrimination for those who don’t have a more advanced iphone
I try to log in HSBC-US app, but if requires me to have a phone iOS system iPhone 17 or higher. I use iPhone X, which doesn’t allow me to upgrade to iOS 17. Now I cannot do any internet banking!!!!!
尽显方便
体現了匯豐銀行在全球的业務實力及信譽
Perfect
User friendly and secured
Worst Banking App/Experience Ever
I recently opened a premier relationship and I’m already considering closing it. The mobile app is terrible, I think it was developed in the 1980s. There is a lot of functions you can’t do in the app which you need to login to internet banking for which now requires some kind of crazy verification with your mobile phone.
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Notifications
I wish notifications for debit card transactions would be added and not only be limited to credit card holders.
Great improvement!
It is so easy to be able to make cross border transactions between my USA accounts and HK accounts within the same mobile app! Great job!
Sends unsolicited notification spam
The app spams with ads - “USD at 1 month high vs EUR
It could be a good time to send money internationally.” without any way to opt out in the app
It could be a good time to send money internationally.” without any way to opt out in the app
Response from developer
Hello! Thank you for sharing. In order to assist, please contact us again via our Live Chat support and we will be able to lookup the issue further.^UW
Useless and disappointing
What is the purpose of the app if throws you over to a browser? Then when you sign in on the browser, there are obnoxious pop ups telling you to download the app. This has always been the worst banking app I’ve used. I can’t comprehend why the app is so clunky compared to any other banking app. I also have marketing emails turned off and they just don’t stop. I’ve relegated as email junk to try to stop them from clogging my email.
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What do I like about HSBC?
Here are my highlights: instant money transfer, reimbursement of ATM fees, pull euros in Europe, easily without fees, high interest on savings account, no marketing BS in app or website. Highly recommend to someone looking for a global banking solution.
Support chat doesn’t work
Chat support is forever showing a loading icon in the app, always have to login to the website to access chat support instead
App exposes security vulnerabilities
Received email saying that now you can login and using Social Security number or Passport number. Why would HSBC think that using your SS or passport is better for security. Now thieves can use their login to verify that your SS has account at HSBC. Genius CIO should be fired.
Checks don’t deposit and NO in-person banks nearby
HSBC bank offers only one branch location on Long Island. One! Long Island is a very big place. The next location closest is in NYC. In addition, there is a specific set of checks that will not deposit using the app. That means, I need to wait until I am somewhere near the one branch on Long Island (a 40 min drive!) or make a special trip just to deposit checks. I recognize that HSBC is interested only in wealth management, they do still offer checking accounts, and they should provide a means of more easily servicing those accounts. I have brought the check deposit situation to the attention of HSBC now multiple times, to no avail; nothing ever gets fixed. While HSBC offers ATM service through All Point, that is only for withdrawal. HSBc should also offer a means of ATM or other deposit, instead of inconveniencing customers with only ONE location across a vast area.
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International service and bill pay
Excellent, reliable and easy to send money quickly and easily.
The card interface for Apple wallet need to add US
The card is too similar across the regions how can easily identify which region for this debt card from Apple wallet easily?
Service unavailable since almost a month!
It’s been over 3 weeks that the app is simply not working. It just says ‘service unavailable’! Super frustrating.
