Support chat doesn’t work
Chat support is forever showing a loading icon in the app, always have to login to the website to access chat support instead
Tenori99App exposes security vulnerabilities
Received email saying that now you can login and using Social Security number or Passport number. Why would HSBC think that using your SS or passport is better for security. Now thieves can use their login to verify that your SS has account at HSBC. Genius CIO should be fired.
Checks don’t deposit and NO in-person banks nearby
HSBC bank offers only one branch location on Long Island. One! Long Island is a very big place. The next location closest is in NYC. In addition, there is a specific set of checks that will not deposit using the app. That means, I need to wait until I am somewhere near the one branch on Long Island (a 40 min drive!) or make a special trip just to deposit checks. I recognize that HSBC is interested only in wealth management, they do still offer checking accounts, and they should provide a means of more easily servicing those accounts. I have brought the check deposit situation to the attention of HSBC now multiple times, to no avail; nothing ever gets fixed. While HSBC offers ATM service through All Point, that is only for withdrawal. HSBc should also offer a means of ATM or other deposit, instead of inconveniencing customers with only ONE location across a vast area.
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International service and bill pay
Excellent, reliable and easy to send money quickly and easily.
Service unavailable since almost a month!
It’s been over 3 weeks that the app is simply not working. It just says ‘service unavailable’! Super frustrating.
