Hyphen Skincare Reviews: Is It Legit?

Name: Hyphen Skincare
Rating: 4.7 (95 reviews)

Hyphen Skincare

Kreative Beauty Private Limited

🛍️ Shopping

Customer Experience

Positive experience60.6% of reviews

Neutral4.5% of reviews

Negative experience34.8% of reviews

~ Based on 66 written reviews from the US App Store.

Is Hyphen Skincare Safe?

Hyphen Skincare appears safe based on user ratings. AppsHunter Safety Score for Hyphen Skincare is 90/100.

This assessment is based on 95 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.6% of ratings point to a safe experience

5.3% of ratings suggest some concerns

2.1% of ratings point to a risky experience

~ Based on 95 App Store ratings for Hyphen Skincare.

Is Hyphen Skincare Legit?

Hyphen Skincare appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hyphen Skincare is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Misleading Offers, Disappointing Experience

Disappointing experience with Hypen! I received a message saying I would get a free Glow Pouch on purchases of ₹1,000 or more. When it wasn’t showing at checkout, I contacted customer support but received an unhelpful response. I trusted the offer and placed my order, only to find the gift missing. Customer support later clarified that the pouch is given only to randomly selected customers, which was never clearly mentioned in the offer.

It’s not about the pouch itself, but the misleading marketing and the disappointment it caused. Hypen seriously needs to improve its marketing communication and customer support. Please be careful when purchasing based on their promotional offers!

VBVijaya Bharti

11 days ago

Response from developer

We regret the disappointment caused by this experience. However, all the terms and conditions related to the offer are mentioned on our website. We understand your concern and appreciate you sharing your feedback, as it helps us improve our communication and customer support. For any further assistance, please contact us at care@letshyphen.com or WhatsApp us at +91 9004082257. Our team will be happy to assist you.

Fraud

Hyphen is doing fraud with people my money got debited twice, but in order history, I can’t see any order of mine and their pathetic customer service. They don’t respond only the bot play with us. They are doing fraud for that reason. No one is contacting us or telling us what is happening. Will my order will get delivered or not my money also got debited twice, but no order is received till now, and I can’t see my order even and I have ordered from Hyphen app, not even from website and this things are happening didn’t thought that Kriti Sanon app will be doing fraud with us

AAshwani@9

3 months ago

Response from developer

We’re really sorry for the experience you’ve had. We completely understand how concerning it is to see the amount debited twice while the order is not reflecting in your order history. We hope your concern has now been resolved and that you have received the necessary assistance. For any further concerns, please feel free to reach out to us at care@letshyphen.com or WhatsApp us at +91 90040 82257. We’ll be happy to assist you.

App UI is really smooth & navigation is perfect

Being a Men too, I recommend Hyphen products to everyone. I usually don’t post any reviews on App store but I’m really impressed with their products line, so have to write this review. Use it to believe it. Not a drastic change in ur skin texture you will notice but yes it helps to keep ur skin hydrated, tan free & youthful. App UI, navigation & offers all upto the mark! 👌🏼

DDhritimanD

4 months ago

Response from developer

Thank you so much for taking the time to share this! ❤️ It means a lot to us, especially knowing that you don’t usually post reviews. We’re so happy to hear that Hyphen has become a part of your skincare routine and that you’re enjoying the products, app experience, and offers. ✨ Your “use it to believe it” truly made our day! 😄 Here’s to happy, hydrated and healthy-looking skin!

Honest review

1 star only because I can’t give 0. Hyphen has the most pathetic customer service I’ve ever experienced. They cancelled my order themselves, took my money, and then completely ignored me when I asked for a refund. No updates, no proper replies, nothing.

It honestly feels like they only care about taking customers’ money and disappearing afterwards. I contacted support multiple times and got treated like my issue didn’t matter at all. Completely unprofessional and irresponsible company.

Please think twice before ordering from them unless you want your money stuck and your messages ignored for days. Worst experience ever. Never ordering again.

SSannykpz

6 months ago

Response from developer

We’re truly sorry for the experience you had with us and completely understand how frustrating it must have been to face difficulties with your order and refund. We hope your concern has been resolved now and that the refund issue has also been successfully addressed. We genuinely value your feedback and regret the inconvenience caused. Please know that you can always reach out to our support team for any assistance. Our team is always here to help and ensure your concerns are addressed. Support: care@letshyphen.com WhatsApp: +91-9004082257

Very bad experience i faced with you Guy’s

Recently i have ordered one cream by mistake because the cream is use for oily skin and i have dry skin.. so I clearly mentioned that i want to replace one items but the chat support is saying please refuse to take package and will return to your amount… i do the same now its been 10 days I didn’t get any update your end.. i feel my amount is stuck… you said we can talk over the Whatsapp but there is no number using over the whatsapp…. I want to attached the tracking details also

SDSolanki Deepika

6 months ago

Response from developer

We’re sorry for the inconvenience and understand how concerning it must be to wait for an update regarding your refund. We’d like to inform you that we currently do not have an exchange policy once an order has been placed. However, since the order was placed for an incorrect product, you were advised to refuse the delivery. Once the order is returned and cancelled in our system, the refund is initiated accordingly. We hope your concern and refund query have been resolved by now. If you’re still facing any difficulty or need further assistance, please feel free to reach out to us through the below channels. Our team will be happy to help you. Support: care@letshyphen.com WhatsApp: +91-9004082257

Serum and toner

I have tried this for a month now and at first I didn’t notice any changes but later I could see difference on my skin and realised that’s because I was using serum (double shot) and toner.
And I have ordered again.

OOngmuuuu

6 months ago

Response from developer

Thank you for making our day brighter with this lovely feedback! 🥰 We’re so glad you’re enjoying our products!

Love this brand!

I have been very picky when it comes to selecting a product for my skin type due to the skin conditions I had (allergies to be precise) I am glad that chose Hyphen to be my first skin care brand. I had never used a serum or any products that had active ingredients and my skincare routine was very minimal + wasn’t that consistent as well. But since the day I got my hands on Hyphen I have been consistent to my surprise. I had purchased their combo pack that included moisturizer, cleanser, serum and sunscreen. And I really love the results! so I decided to explore their new category. I am counting on for the products to turn out well! Honestly, I shall say their products are up to the mark, and you definitely do see results in max four weeks. Your skin looks healthy, little plum when you apply and vibrant with the regular use of their serum, especially the basic one. And of course their sunscreen is top notch, anyone looking for a product that would actually show results. They should definitely go for Hyphen!

PGPrajkta Gadekar

6 months ago

Response from developer

This review honestly made our day! 🥹❤️ Knowing that Hyphen helped you build a consistent skincare routine and made you feel confident enough to explore more products means so much to us. ✨ We’re so happy you’re loving your cleanser, moisturizer, serum and sunscreen! And hearing that your skin feels healthy, plump and vibrant with regular use is the sweetest feedback. 🫶🏻 Thank you for trusting Hyphen with your skincare journey and for counting on us as you explore our newer categories. We hope you continue loving everything you try! 💗✨

Awesome

Hyphen has quickly positioned itself as a modern, minimalist brand that focuses on combining functionality with clean aesthetics. Overall, the products strike a good balance between design and usability, making them appealing for everyday use.

One of the standout aspects of Hyphen products is their sleek and contemporary design. Whether it’s their packaging or the product itself, everything feels thoughtfully curated and visually pleasing. The brand clearly understands how to appeal to a younger, style-conscious audience.

TTejas_Naik

6 months ago

Response from developer

This is such a lovely way to describe Hyphen! 🥹🤍 We’re so happy you noticed the little details we put into our products, from the design and packaging to making them easy to use every day. ✨ Thank you for appreciating our minimal, modern vibe and for taking the time to share such thoughtful feedback. It truly means a lot to us! 🫶🏻💗

One of the best skincare brands in India!

I really enjoy using skincare from Hyphen. The most commendable thing about the brand is their ability to receive feedback and work on them. They are constantly reformulating their products and the products do deliver! Also, their branding is top notch. It makes you feel that you are using premium products and not using something that’s bland and boring. Hope they introduce skincare infused makeup like skin tints, balmy blushes and tinted lip butter which gives “your skin but better!” results just like rhode did! Way to go team Hyphen!

KKxtraje

6 months ago

Response from developer

This review is honestly such a treat to read! 🥹🤍 We’re so happy you’ve noticed our efforts to listen, learn and keep improving. Knowing that you love both our products and our branding makes us smile big! ✨ And those skincare-meets-makeup ideas… 👀💕 We’re definitely taking notes! Thank you for sharing your wishlist and for cheering Team Hyphen on. Here’s to more exciting launches ahead! 🫶🏻✨

Amazing experience with Hyphen !

I had a really great experience with Hyphen. The quality of their product exceeded my expectations, and everything felt thoughtfully designed and user-friendly. The service was smooth, and I truly appreciated the attention to detail. It’s clear that they care about delivering value to their customers. I would definitely recommend Hyphen to anyone looking for reliability and quality. Looking forward to using more of their products in the future!

SShaily_D

6 months ago

Response from developer

This is such a lovely review! 🥹🤍 We’re so happy to know that Hyphen exceeded your expectations and that you enjoyed both our products and overall experience. ✨ Thank you for appreciating the little details we put into everything we do and for recommending us! We can’t wait to be a part of more of your skincare journey. Here’s to many more Hyphen favourites! 🫶🏻💗

There is no option for order cancellation

Your application and your website is too much week or i can the worst because there is no cancellation button and no option for change the delivery address and your customer service team is useless they guys don’t even care about what i have asked them neither they answered me nor cancelled my order!!!! Useless and worst customer service and application both!!!

HMHelly Miyani

6 months ago

Response from developer

We’re really sorry for the inconvenience you’ve faced with the app and our support experience. We understand how frustrating it can be when you need to cancel an order or update your delivery address. Currently, we do not have a direct cancellation or address-change option available on the app or website. However, you can always reach out to our support team for assistance, and we’ll be happy to help you with your concern. Support: care@letshyphen.com WhatsApp: +91-9004082257 We value your feedback and hope to provide you with a smoother experience moving forward.

About products

Hyphen products are amazing. I used many other brand products but I was never satisfied. But from the day I started to use Hyphen products, my face skin is more cleared and bright and slowly spots and light pigmentation is also reduced. Thanks to Kriti!

PMPK Mankoo

6 months ago

App review

The app is easy to use and order, I might update my review later once I use the products. Currently I have just placed the order and the products look super affordable once bought in combinations available.

YYuvradhini

7 months ago

Very good

I have been using Hyphen skincare products for almost six months now. Their products are very good and have shown great results. The lip moisturiser is especially amazing!!It works like magic. It provides deep moisturisation and keeps the lips soft for a long time. The other products are good as well, and I’ve had a positive experience with them.

ASAbhinaya Subramani

8 months ago

Response from developer

Thank you so much for being a part of the Hyphen family for almost six months! 🥹🤍 We’re so happy to know that our products have worked well for you and that you’ve seen great results. And hearing that our Lip Moisturiser is your favourite and works like magic truly made our day! ✨ Thank you for sharing your experience and for all the love. Here’s to many more happy skincare moments with Hyphen! 🫶🏻

Took sensitive data

I logged in through website just by entering phone number and otp. I placed order for serum and moisturising cream, payed through Paytm amount got deducted, it didn’t get success status even after waiting and placed delivery on cod. I was surprised how they are going to deliver as I have not entered the address. Somehow website too the right address. How can it take just by phone number? And I wonder what else was taken out

TTriveninalini

8 months ago

Amazing results

All the products are amazing.i love the results

NNangoyal

8 months ago

Payment and order history doesn’t work

Payment doesn’t recognize UPI apps installed and Order history doesn’t show any of my previous orders… Sad.

AAmolxx

8 months ago

Fed up..

Your product is very good… that’s why I bought it again… but now i face this issue from delivery associate..
I placed an order on February 2nd and I still haven't received my order as of today, February 16th. Why haven't I received my courier yet?
Just made a call and was told that the PINCODE had been changed and I still haven't received my courier.
If the service remains like this, how can anyone buy your product?
Despite sending you so many emails, I haven't received any response yet.
I neither received the product nor my money.

HHehtenndmk

8 months ago

Skin care for pigmentation

Absolutely loved the products it is working wonders on my skin

SSanghamitra29

8 months ago

Worst customer service - order on your risk

Extremely disappointing customer support. Wrong delivery partner and tracking details were shared every time, and they keep blaming the courier partner. The shared tracking link always shows an incorrect AWB number. AI bot and readymade fancy lines simply keeps delaying without resolving the issue. Chat support and WhatsApp support are equally unhelpful, and there is no proper way to het assistance. Order at your own risk.

VVaibhavgupta08

9 months ago