Locked out, no help
As the title says, I recently got a new phone and instead of transferring my data over they make it impossible to log in to your accounts. No option to add previous devices, no option to add new devices. Aren’t making a new account? Good Luck. Customer support is non existent, literally why is it so hard to put a customer support email in your app, all your support bar is, is just data with no email address to send to. Thanks for making it so safe that I can’t even contact you guys to get me back in
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Tediously slow to unlock
Weak sauce. This app is incredibly laggy more often than not. I’m on my corporate WiFi on both my phone and laptop and yet the progress wheel spins for the better part of a minute. Often it just gives up and I have to use the offline PIN mode.
Logging In
I’ve been trying to log in since I got a new phone and it doesn’t let me do anything on the app at all. All it keeps saying is it can’t find registered account and it’s so frustrating.
Great when it works but
would be better if I didn’t consistently get a message that the “server rejected seamless sign-on” and then have to wait 60 seconds to try something else. To be fair, the fault could lie partially with my employer, but regardless, the process should be seamless to the end user and it is not.
QR code Function
I can never use the QR code function to login from home network!
