Garbage platform that will never protect user from scammers.
Never use again. Very disappointing experience. I reported a seller for scamming and submitted multiple pieces of evidence, including detailed chat records, but Xianyu still claimed that there was “insufficient evidence” and refused to take meaningful action.
It is extremely frustrating to see a platform demand evidence from victims, then ignore the evidence provided while allowing suspicious sellers to continue using the platform with little consequence. This kind of handling does not make users feel protected. Instead, it feels like scammers are being protected more than the people who report them.
A marketplace should take fraud reports seriously and have a fair, transparent appeal process. Based on my experience, Xianyu has failed to provide adequate protection for buyers.
It is extremely frustrating to see a platform demand evidence from victims, then ignore the evidence provided while allowing suspicious sellers to continue using the platform with little consequence. This kind of handling does not make users feel protected. Instead, it feels like scammers are being protected more than the people who report them.
A marketplace should take fraud reports seriously and have a fair, transparent appeal process. Based on my experience, Xianyu has failed to provide adequate protection for buyers.
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乐色
乐色
地痞流氓偷盗事件多
现实地痞流氓这个平台购买烂设备掉包现实用户设备！偷换别人设备！
Warning: no customer protection
I was harassed by a seller who sold me a collector’s item that arrived damaged. The seller forged photo evidence of the item’s condition before shipping with other such products he had in stock. He also harassed me for days after I opened a ticket for a refund. Nothing was done by the platform and I was compensated a tiny amount of the price.
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购物好去处
平民百姓的灯光夜市
