Scheduling frequently down, broken links
The scheduling feature is frequently down. I haven’t been able to schedule online or through the App for well over a month due to a “list out of bounds” error.
The link to the Store is also frequently down. Members are supposed to receive 15% off skincare products, but I’ve never been able to buy any, simply because the ability to shop online is so frequently broken and unavailable. This is the worst digital experience I have ever had.
The link to the Store is also frequently down. Members are supposed to receive 15% off skincare products, but I’ve never been able to buy any, simply because the ability to shop online is so frequently broken and unavailable. This is the worst digital experience I have ever had.
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Still garbage
You would think for a place that sells snake oil to desperate women, they would at least put forth an appt that lets to book appts easily. I hope they get sued and go bankrupt
Useless
Cannot log in. Never. Why do you have it?
They will charge you a no-show fee, even if their app messed up
I’ve made my appointment through the ideal image app and have canceled them on occasion more than 24 hours in advance. The last couple of times I have tried to cancel on the app. It shows me that it was canceled on my end, but the location never received the update from the app so they charged me a no-show fee, even though I’m with their policy. I have asked to be escalated and customer service treats me as a nuisance. It’s very frustrating, especially with the amount of money that I have spent to have the touchup service even after my plans have ended.
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Automatic deletion without letting us know through email or cell phone
I wasn’t aware of me being deleted from this app didn’t get an email or text message or voicemail. I’m unable to login like if I wasnt ia customer at all.
